Charged $ 7.00 to cash a check at citizens bank from a customer.
I will no longer accept checks from customers who bank with citizens.
After many years of paying thousands in fees to this bank, have reached a complete breaking point. The complete lack of accountability by this bank is beyond comprehension. With the thousands spent to them, one would think that their systems would reflect seamless efficiency, instead I get nothing but vague answers and insincere apologies. If my business operated the way this bank does, I would be out of business in a matter of months.
Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!