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Citizens Bank Customer Review

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ChristaManzi's Profile Image

5 out of 5 marks

Reviewed by ChristaManzi

Jan 5th 2013


I love this bank. The ladies here are wonderful!

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Citizens Bank Reviews

jay0215's Profile Image

Reviewed by jay0215

Aug 20th 2014

1 out of 5 marks

outrageous charges

Charged $ 7.00 to cash a check at citizens bank from a customer.

I will no longer accept checks from customers who bank with citizens.

Is this review helpful? ▲ Yes 1 ▼ No 0

excelsior2014's Profile Image

Reviewed by excelsior2014

Aug 5th 2014

2 out of 5 marks

Worst bank ever...

After many years of paying thousands in fees to this bank, have reached a complete breaking point. The complete lack of accountability by this bank is beyond comprehension. With the thousands spent to them, one would think that their systems would reflect seamless efficiency, instead I get nothing but vague answers and insincere apologies. If my business operated the way this bank does, I would be out of business in a matter of months.

Is this review helpful? ▲ Yes 2 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Aug 5th 2014

Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

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