Overall Rating

MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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smidget's Profile Image

4 out of 5 marks

Reviewed by smidget

Jan 28th 2013

Excellent!

They have always been extremely helpful not only in our personal bank business but we have been handling an estate for 4 years and the estate account is there. They are always willing to go the extra mile for us.

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Other Citizens Bank Reviews

KroetschA's Profile Image

Reviewed by KroetschA

Apr 21st 2015

1 out of 5 marks

What a slap in the face!

I went to Citizens Bank in the Buffalo, NY area after having a bad experience with a bank before. Right from the beginning something wasn't right. They promised a sign on bonus of $100 if you had direct deposit, which I did. I never got the money, so I called, and customer service said "you still have a few days, it'll go through, you'll be fine." Two weeks later I went to my branch; they told me I wasnt getting it because my direct deposit didn't go through (which it did 2 weeks after I opened it, like normal, so that was a lie). I got nowhere with that. They dropped my interest off my savings because I withdrew money to pay my tuition and books for nursing school 3 times. Then after a year, I repaid the dues to keep my overdraft protection ($35/yr), only a few months later for them to take it from me completely and run off with my $35. The last straw was the hidden fees that began to pop up after a year and a half- paying to get a statement bimonthly (I was told that was free and standard), paying a service charge to pay my bills online, paying for every little thing. The $2 service charge for paying my car payment pushed me in the red and I got slapped with another overdraft fee, which should've been covered to begin with! I do not recommend this bank whatsoever.

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audrey2290's Profile Image

Reviewed by audrey2290

Apr 9th 2015

1 out of 5 marks

worst bank

i put a check in that was a citizens bank check. i took out 400. the next day they told me my balance was 0. i had just opened my acct. i had $$$$9,000. they tried to STEAL my money. i had to bring my checks in and make a formal complaint to the manager to get them to pull everything up in the system. they claimed that they fixed it and then i took out 200, walked away. now i have received a letter in the mail saying i have 8,000 and i cant touch it for 3 weeks!!! THIS IS THE WORST BANK. THEY WILL ROB YOUR MONEY AND CALL YOU A LIAR. DON'T BANK HERE.

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