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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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ASE's Profile Image

1 out of 5 marks

Reviewed by ASE

Jan 6th 2013

Horrible Deceitful Painful Insincery Oppresive

7 yrs ago citizens came looking for our business they provided us a 100k credit line and a 950k morg the economy has changed never being late on a payment one day without any notice the crd line was pulled it took 3 months to get an explanation as to why it was discontinued we got a 50k line with eastern bank and 100k line with 1st national bank of ipswich at the drop of a hat. After suffering an embezzelment of up to 1 million dollars by two trusted stockholders, and debt to service ratios not to the banks liking they want to raise our interst rate 3% and or forclose the morgage. Keep in mind we are current in our payments and late once in paying quaterly taxes but are up to date now business is very unpredictable but we work 24/7 to pay our bills and employ 25 people the bank is heartless before you think of doing business with this bank shoot yourself in both feet and have your head examined this organization is a ruthless privateering bank that instead of helping will pull the rug out from under without notice causing you excessive legal fees and pain and suffering that you have never ever felt before. They also cash checks that require dual endorsement without the daul endorsement and adopt a what ever attitude when questioned as to what they will do to make good on the funds they have cashed wrongfully find a local small bank and make your bones with them they approach banking in the manner that is both good and honest for both parties in times of difficulty run from this bank as if it were the plague

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citizens Bank Reviews

Jms131's Profile Image

Reviewed by Jms131

Sep 5th 2014

1 out of 5 marks

Do not get a mortgage through them

Terrible communication and never meets deadlines. Horrible experience of purchasing a house with them.

Is this review helpful? ▲ Yes 6 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Nov 18th 2014

Hello Jms131, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

AngryinPhilly's Profile Image

Reviewed by AngryinPhilly

Jan 6th 2014

2 out of 5 marks

Worst customer service experience ever.

We recently got married and joined our bank accounts. I was able to close mine easily enough and thought we had closed my wife's as well. The bank teller said the account was closed when we asked directly. Nearly a month and a half later we get a notice from the bank (labeled as the second notice though we never got the first) saying the account was still open and we were being charged all the maintenance fees for having no transactions. On top of that we were charged overdraft fees because the maintenance fees took the account below zero. When we went to the branch to fix it, they were very unfriendly and unhelpful and told us to call the national branch. When we did so the representative we got essentially told us that it did not matter that the teller did their job incorrectly, offered circular arguments on how it was all our fault for not closing the account, and at the end of the conversation had my wife crying on the phone. Needless to say, they lost all of my business.

Is this review helpful? ▲ Yes 4 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Jan 7th 2014

Hello AngryinPhilly, I am from Citizens Bank's Office of the Chairman. I am sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, AngryinPhilly -- we look forward to hearing from you!

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