Overall Rating

MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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ASE's Profile Image

1 out of 5 marks

Reviewed by ASE

Jan 6th 2013

Horrible Deceitful Painful Insincery Oppresive

7 yrs ago citizens came looking for our business they provided us a 100k credit line and a 950k morg the economy has changed never being late on a payment one day without any notice the crd line was pulled it took 3 months to get an explanation as to why it was discontinued we got a 50k line with eastern bank and 100k line with 1st national bank of ipswich at the drop of a hat. After suffering an embezzelment of up to 1 million dollars by two trusted stockholders, and debt to service ratios not to the banks liking they want to raise our interst rate 3% and or forclose the morgage. Keep in mind we are current in our payments and late once in paying quaterly taxes but are up to date now business is very unpredictable but we work 24/7 to pay our bills and employ 25 people the bank is heartless before you think of doing business with this bank shoot yourself in both feet and have your head examined this organization is a ruthless privateering bank that instead of helping will pull the rug out from under without notice causing you excessive legal fees and pain and suffering that you have never ever felt before. They also cash checks that require dual endorsement without the daul endorsement and adopt a what ever attitude when questioned as to what they will do to make good on the funds they have cashed wrongfully find a local small bank and make your bones with them they approach banking in the manner that is both good and honest for both parties in times of difficulty run from this bank as if it were the plague

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Other Citizens Bank Reviews

mborzy's Profile Image

Reviewed by mborzy

Jan 17th 2015

1 out of 5 marks

Citizens - keeps getting worse

Thought I was finally rid of citizens but it keeps getting better. Now, I'm finalizing a refinance and the bank has not removed the lien for the line that I closed. Not only do they put me through hell and all manner of fees just to terminate the line but they are screwing with my refi now. I've been on the phone for twenty minutes, have confirmed its closed but they won't give me a letter saying they will remove the lien. I need to speak with a different dept apparently. Terminated the line 2 months ago. Now I'm speaking to customer service who can't figure out why the lien wasn't released. I am a lawyer. I have never written a review of anything in my life. I am not a squeaky wheel but I intend to devote a real portion of my limited time to finding some recourse for the hell I have been put through.

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Response by Citizens Bank

Responded by citizensbank

Jan 20th 2015

Hi mborzy, we received your email and will have someone from our Office of the Chairman call you. Thanks for reaching out!

Sickofbankfees's Profile Image

Reviewed by Sickofbankfees

Mar 23rd 2015

1 out of 5 marks

Just looking to make money

I gave them another try after winning a suit against them a few years ago and opened a small business account. Big mistake! I made a mistake in subtraction and overdrew .34, and I was charged $35. I went to the ATM the day I received the notice to deposit the funds, but the receipt said I was still overdrawn $6.99! They were charging me daily! Last I knew the law says you can only charge an extended overdraft fee ONE time. I guess they are above the law. I called and was basically told "too bad". I am sorry I gave them a second chance. Should have known better. I will be closing my account tomorrow.

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