7 yrs ago citizens came looking for our business they provided us a 100k credit line and a 950k morg the economy has changed never being late on a payment one day without any notice the crd line was pulled it took 3 months to get an explanation as to why it was discontinued we got a 50k line with eastern bank and 100k line with 1st national bank of ipswich at the drop of a hat. After suffering an embezzelment of up to 1 million dollars by two trusted stockholders, and debt to service ratios not to the banks liking they want to raise our interst rate 3% and or forclose the morgage. Keep in mind we are current in our payments and late once in paying quaterly taxes but are up to date now business is very unpredictable but we work 24/7 to pay our bills and employ 25 people the bank is heartless before you think of doing business with this bank shoot yourself in both feet and have your head examined this organization is a ruthless privateering bank that instead of helping will pull the rug out from under without notice causing you excessive legal fees and pain and suffering that you have never ever felt before. They also cash checks that require dual endorsement without the daul endorsement and adopt a what ever attitude when questioned as to what they will do to make good on the funds they have cashed wrongfully find a local small bank and make your bones with them they approach banking in the manner that is both good and honest for both parties in times of difficulty run from this bank as if it were the plague
I've wired that money five days ago from my business account to another Local bank that Citizen Bank always deals with. Next day I've got a call from the Assistant Manager that handled my transactionÃ¢ï¿½Â¦she told me she received an email and the wire was return for insufficient information. I contacted the other bank and corrected the info I needed before I go back to the bank.
I went back to the Citizens bank that same day to re-do the process. I had to wait for 15 minutes since the Vice President of the bank was on a long, and chatty phone call, and my assistant from last time was busy.
Finally, I handed her the same exact info that I had the first day. And of course I was charged another fee, since she was re-wiring the fund again. She assured me that things will fine and it may take 24 hours to clear. So I checked if the wire reached its destination next day which didn't happen. I've spent 4 days going to this branch to solve that problem. Today I went back to the branch to cancel the transaction, and to inform them that I want to close both my business account, and personal when my wire returns; they didn't care and didn't seemed apologetic as well. When entered the branch my assistant was occupied and I had to wait for ten minutes, while the Vice President was free, and didn't ask me if I need any assistant since she could recognize my face from the past three days. Not one day she tried to even find out why this customer that is staring at her is keep coming back. At last I cancelled the wire. They refunded the fees. I told them how inconvenience this experience was since the transaction was business. Again, no one cared.
I will make sure my business account that is not priority, and important for them will be close when all my business checks clear this month.
Hello msudi, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!
My experience with citizens bank in Lexington center, reaffirms my comparison that banks and the police are one in the same, banks are always in the positions to stand between you and your money, cops stand between you and your freedom both use these positions to make you jump through hoops whenever you get the chance. Both the banks and the police are an inconvenience to society and nothing more than power hungry bigots. I went to citizens bank on April 1, 2014 to do something as simple as retrieve an atm card I by mistake left in the atm machine at their Lexington center location. I called before hand to see if the card was indeed at the bank. I was told it was and I needed to bring an ID in order to have it returned, they specifically said I needed a driver's license. I can only imagine the examination I would have gotten and the hoops I would've had to jump through, If I hadn't had a drivers license. Before I could get all the way in the bank, I was approached by a young bank manager and asked what he could do for me, gave me a look and the feeling that I had no business in there. I told him why I was there and he immediately asked for my driver's license, not and ID. I made the big mistake of physically putting my license in his hands. That's when the power display began, he took the license and strutted away like a peacock, or a cop going back to his squad car to run a make. He went behind the counter with my license had a discussion with the teller who had already heard me tell him why I was there, they both went to the atm machine that was in the lobby as if they needed my license in there hands in order to open the atm machine. I stood there wondering why he couldn't have just looked at the license confirmed it was me gave back the license, get the atm card. give it to me and I would've been on my way. No that would've been to simple and to accommodating to me, he needed to flex some muscles and I needed to jump through at least one hoop. After they retrieved the atm card from the machine in the lo
Hello Larry, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Larry -- we look forward to hearing from you!