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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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ASE's Profile Image

1 out of 5 marks

Reviewed by ASE

Jan 6th 2013

Horrible Deceitful Painful Insincery Oppresive

7 yrs ago citizens came looking for our business they provided us a 100k credit line and a 950k morg the economy has changed never being late on a payment one day without any notice the crd line was pulled it took 3 months to get an explanation as to why it was discontinued we got a 50k line with eastern bank and 100k line with 1st national bank of ipswich at the drop of a hat. After suffering an embezzelment of up to 1 million dollars by two trusted stockholders, and debt to service ratios not to the banks liking they want to raise our interst rate 3% and or forclose the morgage. Keep in mind we are current in our payments and late once in paying quaterly taxes but are up to date now business is very unpredictable but we work 24/7 to pay our bills and employ 25 people the bank is heartless before you think of doing business with this bank shoot yourself in both feet and have your head examined this organization is a ruthless privateering bank that instead of helping will pull the rug out from under without notice causing you excessive legal fees and pain and suffering that you have never ever felt before. They also cash checks that require dual endorsement without the daul endorsement and adopt a what ever attitude when questioned as to what they will do to make good on the funds they have cashed wrongfully find a local small bank and make your bones with them they approach banking in the manner that is both good and honest for both parties in times of difficulty run from this bank as if it were the plague

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Other Citizens Bank Reviews

Joeyyurcho's Profile Image

Reviewed by Joeyyurcho

May 16th 2015

1 out of 5 marks

Citizens Debit cards are compromised too often

I had two debit cards compromised in a month. Although they say they refund transactions that are not authorized they fail to tell you in takes awhile to get your money. The very hard earned money you worked for and now have to go without. No compassion when talking with customer service. Just trained responses. I think it is time to go to PNC. I'm also considering letting Pittsburghs new station KDKA do a story on this. Maybe citizens will see a loss of profit on their end.

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GregE1958's Profile Image

Reviewed by GregE1958

May 5th 2015

1 out of 5 marks

this bank is down right thrives!!!

Hello,

A friend of mine that I have been helping for years recently fell behind in her mortgage due to helping a daughter, and a newborn baby whose fiance got killed in a motorcycle accident. While trying everything to catch up to keep her family home out of foreclosure citezen bank has done nothing but lie!! and hit her with every fee you could imagine when she gets real close they hit her with appraisal fees not one but several, just handed them 3000.00 what do they do send a photographer out to take pictures another fee, tell her to do a loan modification, not sure if you realize what's involved but three times been denied, once reason being was she needed to live at the residence AMAZING she does, and has always! I completely understand its a business, but at what point is it that it becomes theft??? This woman is disabled with a heart condition and trying to make ends meet,does citizens bank give a shit? NO! I will do my best not to let them steal her home, and as soon as it can be figured out how to get her as far away from this non caring, completely thieving establishment. I hope karma comes around and knocks on their door someday, and see how they feel when no one calls them back,or not lend them any assistance! No one asked for charity, nor not pay a debt only assistance in helping an disabled person keep their home. Citizen Bank Ive read several of your reviews maybe you should! No one counts the once you write for yourself.

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