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C+
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Citizens Bank Customer Review

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ASE's Profile Image

1 out of 5 marks

Reviewed by ASE

Jan 6th 2013

Horrible Deceitful Painful Insincery Oppresive

7 yrs ago citizens came looking for our business they provided us a 100k credit line and a 950k morg the economy has changed never being late on a payment one day without any notice the crd line was pulled it took 3 months to get an explanation as to why it was discontinued we got a 50k line with eastern bank and 100k line with 1st national bank of ipswich at the drop of a hat. After suffering an embezzelment of up to 1 million dollars by two trusted stockholders, and debt to service ratios not to the banks liking they want to raise our interst rate 3% and or forclose the morgage. Keep in mind we are current in our payments and late once in paying quaterly taxes but are up to date now business is very unpredictable but we work 24/7 to pay our bills and employ 25 people the bank is heartless before you think of doing business with this bank shoot yourself in both feet and have your head examined this organization is a ruthless privateering bank that instead of helping will pull the rug out from under without notice causing you excessive legal fees and pain and suffering that you have never ever felt before. They also cash checks that require dual endorsement without the daul endorsement and adopt a what ever attitude when questioned as to what they will do to make good on the funds they have cashed wrongfully find a local small bank and make your bones with them they approach banking in the manner that is both good and honest for both parties in times of difficulty run from this bank as if it were the plague

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Other Citizens Bank Reviews

Jms131's Profile Image

Reviewed by Jms131

Sep 5th 2014

1 out of 5 marks

Do not get a mortgage through them

Terrible communication and never meets deadlines. Horrible experience of purchasing a house with them.

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EllenEll's Profile Image

Reviewed by EllenEll

Sep 19th 2014

1 out of 5 marks

Do NOT get your mortgage here

Construction-to-mortgage loan finalization took SIX MONTHS, during which they kept asking for more paperwork, more paperwork, more paperwork. It took me two hours to scan a set of financial and bank statements and they were rejected because the second side including BLANK PAGES were not included. I liquidated a CD and they insisted I get a copy of the canceled check and the deposit ticket, even though I showed them an end-of-year statement that was within $20 of the deposit amount. They dragged their feet so badly we had to pay the builder money because construction had already started, and they made us provide a paper trail for the money we paid to the builder because this bank was so inept. We went to the first closing and they wrote the loan for the full amount even though we had paid money to the builder. There was a total lack of internal communication. They insisted that I have the full amount to cover closing costs in my bank account so I withdrew it from a brokerage account and it sat, not collecting anything for six months. To add insult to injury, they stuck the closing costs into one of the documents we signed so I quickly had to write ANOTHER check to the builder to bring the cost down. The Loan Officer's attitude to me during the entire process was that the complexities were somehow our fault. He was not even as bad as the people in the corporate office, who would send emails saying there was a problem with #16 in the email attachment, and the attachment would start with #17. This bank RUINED MY LIFE for six months - aside from the account we have for the mortgage, I will never work with them again. Absolutely horrible experience.

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