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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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diamond7180's Profile Image

1 out of 5 marks

Reviewed by diamond7180

May 2nd 2012

Horrible Go Anywhere But Citizens Bank!

Citizens Bank has been the worst banking experience of my life! Frist of all i have never had a bank where i had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly i had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and i did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and i was responsible for the rest.

Why? I had nothing to do with fraud on my account, and i had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest i think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and i see that fees are being accrued on an account that i thought was inactive. I call the customer service number and i speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back.

Ok when i went to the branch and spoke with the customer service representative i felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that i could make periodic deposits to clear out the negative balance. In the mean time i kept receiving letters in the mail so i called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off.

tell her that i do not have the money right now and i did not know that i was on a 60 day timeline to pay off the account. She says “well pay what you can and

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Other Citizens Bank Reviews

mborzy's Profile Image

Reviewed by mborzy

Jan 17th 2015

1 out of 5 marks

Citizens - keeps getting worse

Thought I was finally rid of citizens but it keeps getting better. Now, I'm finalizing a refinance and the bank has not removed the lien for the line that I closed. Not only do they put me through hell and all manner of fees just to terminate the line but they are screwing with my refi now. I've been on the phone for twenty minutes, have confirmed its closed but they won't give me a letter saying they will remove the lien. I need to speak with a different dept apparently. Terminated the line 2 months ago. Now I'm speaking to customer service who can't figure out why the lien wasn't released. I am a lawyer. I have never written a review of anything in my life. I am not a squeaky wheel but I intend to devote a real portion of my limited time to finding some recourse for the hell I have been put through.

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Response by Citizens Bank

Responded by citizensbank

Jan 20th 2015

Hi mborzy, we received your email and will have someone from our Office of the Chairman call you. Thanks for reaching out!

Sickofbankfees's Profile Image

Reviewed by Sickofbankfees

Mar 23rd 2015

1 out of 5 marks

Just looking to make money

I gave them another try after winning a suit against them a few years ago and opened a small business account. Big mistake! I made a mistake in subtraction and overdrew .34, and I was charged $35. I went to the ATM the day I received the notice to deposit the funds, but the receipt said I was still overdrawn $6.99! They were charging me daily! Last I knew the law says you can only charge an extended overdraft fee ONE time. I guess they are above the law. I called and was basically told "too bad". I am sorry I gave them a second chance. Should have known better. I will be closing my account tomorrow.

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