Citizens Bank has been the worst banking experience of my life! Frist of all i have never had a bank where i had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly i had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and i did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and i was responsible for the rest.
Why? I had nothing to do with fraud on my account, and i had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest i think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and i see that fees are being accrued on an account that i thought was inactive. I call the customer service number and i speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back.
Ok when i went to the branch and spoke with the customer service representative i felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that i could make periodic deposits to clear out the negative balance. In the mean time i kept receiving letters in the mail so i called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off.
tell her that i do not have the money right now and i did not know that i was on a 60 day timeline to pay off the account. She says “well pay what you can and
My experience was with the Forest Hills Branch. My wife opened a saving account with the branch manager. He had her sign up for overdraft protection but failed to disclose that it needed to be tied into another account he was short handed and gave her an application to work there that he wanted delivered personally.
$150 in fees later they said tough luck what a rip off in fees they are very uncaring i am on fixed income. They rip off older people. I would run from this bank they lie and mislead people to maximize fees the branch manager has no working knowledge and should be fired for his poor quality of job performance
My husband and I have been banking with Citizens for almost a decade, and we had an overall good experience with them. Last week we received a letter stating that they are closing our personal checking account. This came as a complete shock to us as we always maintained a healthy account balance, never bounced a check, never had any suspicious activity on our account. We both are US citizens, do not travel abroad, do not do any business overseas, and have no connection to any foreign entities, so we are really at a loss as to why this happened. We both have good credit scores. The bank is stating that, per the terms of our agreement with them, they do not have to provide us the reason for the account closure. This is not how a loyal long term customer should be treated, and we are very disappointed. I understand that banks are heavily regulated and try to mitigate their risks, however in our case, it makes no logical sense whatsoever. Very disappointed. We are switching to a different bank, and we surely will not recommend Citizens to anyone we know.
Hello nyf0725, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences in our Philadelphia branches, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, nyf0725 -- we look forward to hearing from you!