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Citizens Bank Customer Review

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diamond7180's Profile Image

1 out of 5 marks

Reviewed by diamond7180

May 2nd 2012

Horrible go anywhere but Citizens Bank!

Citizens Bank has been the worst banking experience of my life! Frist of all I have never had a bank where I had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly I had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and I did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and I was responsible for the rest. WHY? I had nothing to do with fraud on my account, and I had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest I think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and I see that fees are being accrued on an account that I thought was inactive. I call the customer service number and I speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back. OK when I went to the branch and spoke with the customer service representative I felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that I could make periodic deposits to clear out the negative balance.

In the mean time I kept receiving letters in the mail so I called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off. I tell her that I do not have the money right now and I did not know that I was on a 60 day timeline to pay off the account. She says “well pay what you can and if you g

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Other Citizens Bank Reviews

nyerod1212's Profile Image

Reviewed by nyerod1212

Jul 23rd 2014

1 out of 5 marks

THEY HIRE PEOPLE OFF THE STREETS ,NO EDUCATION!!!!

Do not go to the citizens bank on panorama trail in Rochester 14625. They have workers there that have absolutely no education what so ever. No ged, no high school diploma and defintely no college. I have proof. I went in there to open an account and this girl gave me her card. Her name is Sara Mason.She told me that she just started not to long ago cause i was talking about my daughter needing a job. Sara told me that she has no ged or high school diploma. She went to a school called Bryant and Stranton for like 4 months and it was a school that you can work on your ged and trade. But she told me that she only went there for a few months and had them write her a resume which probably lied. I dont know but she said she got hired. Now i dont know about you guys but when it comes to my money i want it in good hands, and someone who has no education what so ever is in the bank that you probably have your account in. i was so pissed when i found that out i left. I will never open an account there now.. I have family in this bank and i am telling them about this situation and who ever else cause thats not right.I think other peoples identity and money is in jeopardy.PLEASE PEOPLE BE CAREFUL. YOUR WHOLE LIFE IS BASICALLY HANDLED BY JUST ANYONE OFF THE STREETS....

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formercustomer2234's Profile Image

Reviewed by formercustomer2234

Jul 21st 2014

1 out of 5 marks

lied to about exchange rate

My husband just returned from picking up a few euros for an upcoming trip. They literally lied to him about the exchange rate, telling him it changed from $1.35 to $1.45 over the weekend. He looked it up when he finished and found it to be untrue, it's still $1.35. In addition, he waited 20 minutes even though there was no line AND paid a fee for the "convenience" of being ripped off. First thing on the to-do list when we get back from vacation? CHANGE BANKS!!!

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