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Citizens Bank Customer Review

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diamond7180's Profile Image

1 out of 5 marks

Reviewed by diamond7180

May 2nd 2012

Horrible go anywhere but Citizens Bank!

Citizens Bank has been the worst banking experience of my life! Frist of all I have never had a bank where I had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly I had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and I did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and I was responsible for the rest. WHY? I had nothing to do with fraud on my account, and I had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest I think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and I see that fees are being accrued on an account that I thought was inactive. I call the customer service number and I speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back. OK when I went to the branch and spoke with the customer service representative I felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that I could make periodic deposits to clear out the negative balance.

In the mean time I kept receiving letters in the mail so I called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off. I tell her that I do not have the money right now and I did not know that I was on a 60 day timeline to pay off the account. She says “well pay what you can and if you g

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Other Citizens Bank Reviews

formercustomer2234's Profile Image

Reviewed by formercustomer2234

Jul 21st 2014

1 out of 5 marks

lied to about exchange rate

My husband just returned from picking up a few euros for an upcoming trip. They literally lied to him about the exchange rate, telling him it changed from $1.35 to $1.45 over the weekend. He looked it up when he finished and found it to be untrue, it's still $1.35. In addition, he waited 20 minutes even though there was no line AND paid a fee for the "convenience" of being ripped off. First thing on the to-do list when we get back from vacation? CHANGE BANKS!!!

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Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

Hello formercustomer2234, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

Heyoka's Profile Image

Reviewed by Heyoka

Aug 29th 2014

3 out of 5 marks

Make sure your accounts are “linked” to avoid monthly fee

My combined amount in checking and money market were always well over the required amount to avoid the $20 monthly maintenance fee. Nonetheless I was charged $20 for several months in a row when my checking account went under the minimum amount. I was told that my checking and money market accounts were not “linked”, thus I was charged the maintenance fee for those months my checking was under the minimum. Now, “linking” the accounts is something the bank does for you, or doesn’t do for you, in my case. They gave me a false sense of security and never mentioned or said anything about “linking” the accounts. This may be a sneaky practice on their part, or just negligence, I don’t know.

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