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C
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Citizens Bank Report Card

Overall rating score 35%
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Citizens Bank Customer Review

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diamond7180's Profile Image

1 out of 5 marks

Reviewed by diamond7180

May 2nd 2012

Horrible go anywhere but Citizens Bank!

Citizens Bank has been the worst banking experience of my life! Frist of all I have never had a bank where I had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly I had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and I did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and I was responsible for the rest. WHY? I had nothing to do with fraud on my account, and I had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest I think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and I see that fees are being accrued on an account that I thought was inactive. I call the customer service number and I speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back. OK when I went to the branch and spoke with the customer service representative I felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that I could make periodic deposits to clear out the negative balance.

In the mean time I kept receiving letters in the mail so I called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off. I tell her that I do not have the money right now and I did not know that I was on a 60 day timeline to pay off the account. She says “well pay what you can and if you g

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citizens Bank Reviews

msudi's Profile Image

Reviewed by msudi

Apr 7th 2014

1 out of 5 marks

Citizens Bank seems to have misplaced $40,000

I've wired that money five days ago from my business account to another Local bank that Citizen Bank always deals with. Next day I've got a call from the Assistant Manager that handled my transaction�she told me she received an email and the wire was return for insufficient information. I contacted the other bank and corrected the info I needed before I go back to the bank.

I went back to the Citizens bank that same day to re-do the process. I had to wait for 15 minutes since the Vice President of the bank was on a long, and chatty phone call, and my assistant from last time was busy.

Finally, I handed her the same exact info that I had the first day. And of course I was charged another fee, since she was re-wiring the fund again. She assured me that things will fine and it may take 24 hours to clear. So I checked if the wire reached its destination next day which didn't happen. I've spent 4 days going to this branch to solve that problem. Today I went back to the branch to cancel the transaction, and to inform them that I want to close both my business account, and personal when my wire returns; they didn't care and didn't seemed apologetic as well. When entered the branch my assistant was occupied and I had to wait for ten minutes, while the Vice President was free, and didn't ask me if I need any assistant since she could recognize my face from the past three days. Not one day she tried to even find out why this customer that is staring at her is keep coming back. At last I cancelled the wire. They refunded the fees. I told them how inconvenience this experience was since the transaction was business. Again, no one cared.

I will make sure my business account that is not priority, and important for them will be close when all my business checks clear this month.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Apr 10th 2014

Hello msudi, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

LarryAdams's Profile Image

Reviewed by LarryAdams

Apr 3rd 2014

1 out of 5 marks

Humiliating, belittling, frustrating!!

My experience with citizens bank in Lexington center, reaffirms my comparison that banks and the police are one in the same, banks are always in the positions to stand between you and your money, cops stand between you and your freedom both use these positions to make you jump through hoops whenever you get the chance. Both the banks and the police are an inconvenience to society and nothing more than power hungry bigots. I went to citizens bank on April 1, 2014 to do something as simple as retrieve an atm card I by mistake left in the atm machine at their Lexington center location. I called before hand to see if the card was indeed at the bank. I was told it was and I needed to bring an ID in order to have it returned, they specifically said I needed a driver's license. I can only imagine the examination I would have gotten and the hoops I would've had to jump through, If I hadn't had a drivers license. Before I could get all the way in the bank, I was approached by a young bank manager and asked what he could do for me, gave me a look and the feeling that I had no business in there. I told him why I was there and he immediately asked for my driver's license, not and ID. I made the big mistake of physically putting my license in his hands. That's when the power display began, he took the license and strutted away like a peacock, or a cop going back to his squad car to run a make. He went behind the counter with my license had a discussion with the teller who had already heard me tell him why I was there, they both went to the atm machine that was in the lobby as if they needed my license in there hands in order to open the atm machine. I stood there wondering why he couldn't have just looked at the license confirmed it was me gave back the license, get the atm card. give it to me and I would've been on my way. No that would've been to simple and to accommodating to me, he needed to flex some muscles and I needed to jump through at least one hoop. After they retrieved the atm card from the machine in the lo

Is this review helpful? ▲ Yes 2 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Apr 10th 2014

Hello Larry, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Larry -- we look forward to hearing from you!

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