Citizens Bank has been the worst banking experience of my life! Frist of all I have never had a bank where I had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly I had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and I did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and I was responsible for the rest. WHY? I had nothing to do with fraud on my account, and I had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest I think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and I see that fees are being accrued on an account that I thought was inactive. I call the customer service number and I speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back. OK when I went to the branch and spoke with the customer service representative I felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that I could make periodic deposits to clear out the negative balance.
In the mean time I kept receiving letters in the mail so I called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off. I tell her that I do not have the money right now and I did not know that I was on a 60 day timeline to pay off the account. She says “well pay what you can and if you g
After many years of paying thousands in fees to this bank, have reached a complete breaking point. The complete lack of accountability by this bank is beyond comprehension. With the thousands spent to them, one would think that their systems would reflect seamless efficiency, instead I get nothing but vague answers and insincere apologies. If my business operated the way this bank does, I would be out of business in a matter of months.
Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!
Citizens bank truly does not care about their customers at all. If I could I would give this bank less then one star. My whole family has this bank and when I call customer support because I see problem on my online banking, they are not ready to help at all, they are ignoring what I'm telling to them and after I'm done talking they just continue whit what ever they were learn to say when somebody call. On top of that they were arrogant, mean and were trying to make me feel like I'm idiot the whole time I was on the phone with them. It would truly be better if Citizens bank would not offer customer support at all than offering such a bad one.
I talked to two people when I call them. First it was a lady that was very mean and was cutting me off when I was talking. When I asked her to talk to someone else it took some time to talk to other person. When they pick up it was clear that lady I talked to told him what was going on because when I explain him her unhelpful and mean behavior he did not even apologize or react, actually he was just quiet. Very unprofessional. If I recall correct he said he was manager of customer service. I can't say I'm surprise that customer service is so bad, after talking to him.
Well after one hour of calling them and getting no help at all I decided to send them message. I explained what happened and asked them if they can help me. I got no respond at all. I guess Citizens bank is incapable of apologizing to their customers, but they are very well trained in ignoring them.
I was always planing to stay with Citizens bank, because as I mentioned my whole family is doing banking with them, but they leave me no choice but to search for new bank. And the sad thing here is, that when I mentioned to them I will have to leave bank because I got no help from them, they still did not respond to me...because I guess they do not care at all.