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C+
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650
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Citizens Bank Customer Review

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diamond7180's Profile Image

1 out of 5 marks

Reviewed by diamond7180

May 2nd 2012

Horrible go anywhere but Citizens Bank!

Citizens Bank has been the worst banking experience of my life! Frist of all I have never had a bank where I had to have so many debit cards in my life due to bank error and wait almost 2 weeks to get a new card. Constantly I had “debit card fraud” ok how is it that your customers information is constantly leaking out! So after a number of events the bank advised me to open a new account and I did. I opened the new account but, in the meantime fees accrued on the old fraudulent account and the bank said that they would only give me back half the fees and I was responsible for the rest. WHY? I had nothing to do with fraud on my account, and I had no idea that the customer service representative would not be placing a to be closed status on my account to stop all activity and fees. To be honest I think that all she was concerned about was opening a new account to make her quota, not at all being concerned about her customers wellbeing. So some weeks go pass, and I see that fees are being accrued on an account that I thought was inactive. I call the customer service number and I speak with a lady that says well we will give you some fees back but it was your responsibility to keep track of your account so we will not give them all back. OK when I went to the branch and spoke with the customer service representative I felt comfortable to assume that she would do her job and handle both accounts in a manner that would be the most beneficial to me. So the account was placed on a “credit only status” so that I could make periodic deposits to clear out the negative balance.

In the mean time I kept receiving letters in the mail so I called and spoke to a lady in the recovery department we go back and forth on payment options and she explains that the account has been 43 day in the negative and at 60 it would be charged off. I tell her that I do not have the money right now and I did not know that I was on a 60 day timeline to pay off the account. She says “well pay what you can and if you g

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citizens Bank Reviews

furiousbanker's Profile Image

Reviewed by furiousbanker

Jul 31st 2014

1 out of 5 marks

CHARGES LEFT AND RIGHT!!!!

I am sick and tired of this bank. I have been given the run around online and over the phone. Horrible customer service, charges for things they should not charge for. If you are thinking about opening account with them - RUN AWAY! You are better off just stuffing your money in a mattress - at least then you know where it is going and how much is there. They pay for larger amounts first because they feel they are more important - ARE YOU KIDDING???? As I explained to the manager at the call center "So you mean if someone buys a $5,000 watch and then buys $200 in medicines, which is more important?" They make sure they pay for the larger amounts first to make sure you over draw on your account so they can charge the $35 per as well as the $6.99 a day (regardless what day you make it whole). BIG SCAMMERS!!!! RUN, RUN RUN AWAY FROM THEM!!! SAVE YOURSELF AND YOUR MONEY!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Jul 31st 2014

Hello furiousbanker, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

furiousbanker's Profile Image

Responded by furiousbanker

Jul 31st 2014

To Whom it may conern:

I find it very sad that you have to actually create an automated reply to angry "customers" - shows how much negative feedback you get. I will not reach out to you further since you wouldn't give me the time of day for the past three.

m2annika's Profile Image

Reviewed by m2annika

Jul 20th 2014

1 out of 5 marks

More fees one can count of

Two pages are not enough to list fees, next just using my own phone will be an extra fee.

Time to research and transfer .

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Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

Hello m2annika, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

m2annika's Profile Image

Responded by m2annika

Jul 29th 2014

Dear Mr. Chairman's Office...

Closed my high balance account, transferred to a CU due to your fees for online banking bill payment fees. You refer me to your face book page to post my email.

I wonder why your MyBank Tracker grade is listed as D+... I have been banking many years of one of your recent buy out American Security Bank, never had any issues with that institution. Excess fees were my issues with Citizens Bank.

My experience is listed on two pages of bank fees you started to impose on your costumers.

Regards

Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

I'm sorry for the confusion, m2annika -- American Security Bank was bought by Citizens Business Bank, a different company than us. We are a regional bank in the Northeast and Midwest, operating between New Hampshire and Michigan.

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