They have switched my dates of debit withdrawels over and over, changing something else that comes in and debiting things, when money is the acct to wipe me for more fees, i am on a lawsuit list,on 16th a company i went on site check out, debited my account, wasn't supose, they apolized, crdited my account immediately, contacted and messaged bank, have online bank, gave them confirmation #, and company #, i had 5 debits that day and they charged me altogether $222,00, because they said fund were on hold even when the money ws in my acct, we have direct deposit, that took half my hubands check, they didn't contact the company that originally debited my account, i did, they company involved credited my account but the bank still charged me for small debits, so they waited 3 days and charged $222.00, plus my debits, the company that had debited money from my accout over my account, credited it on the 16th, were good about it, so my account, already had the money in it, but citizens claims that it took 3 days to credit the money in my account, charged me all those fees, and they had a confirmation # and phone # for the company, left us with very little, and i have an autistic son, i battle everyday, we work hard for everypenny we earn, and they can't wait to find ways to take your hard earned money, they are not a people's bank, in the past the same thing they rearrange the debits and dates day to day. times are tough enough, we enough already, in taxes, economy being as bad it is, we all struggle to makes end meat, you should be able to depend on your banks to help you, not rob your hard earned money.
I am so tired of getting hit with the Citizens Over Draft fees. Now that they have changed their posting order it is even worse. My entire family has Citizens account and we make many internal account transfers. If I make an online transfer it is done immediately and the funds have to be available but the next day I receive an OD fee that in turns causes other transaction to be short. I am frustrated and about fed up. Its like they hold transactions in limbo and put them through at the most inopportune time. Once you get caught up in the fees there is no way to fix it and you just keep falling deeper into the hole. The customer services reps or their managers basically say that is the way it is don't overdraft your account. We have OD protection that we can sell you. I am just fed up and I need help because when my direct deposit goes in I am just starting the cycle all over again!
I can not seem to dig myself out of this cycle with Citizens. My whole family has accounts with Citizens and I am so tired of their posting charges as they see fit. If I make an account transfer from one account to another the funds have to be available, right, and it is immediate. So that transaction cleared. But the next day I have an 35$ charge for insufficient funds. I am so tired of paying the overdraft fees and the customer service reps and their managers cant explain how they clear either. They offer overdraft protection. People make mistakes and once you are hit with the OD fees it is sometimes impossible to regroup. I need help. They are relentless with fees. I am completely frustrated.