MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice.
I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.
I had two debit cards compromised in a month. Although they say they refund transactions that are not authorized they fail to tell you in takes awhile to get your money. The very hard earned money you worked for and now have to go without. No compassion when talking with customer service. Just trained responses. I think it is time to go to PNC. I'm also considering letting Pittsburghs new station KDKA do a story on this. Maybe citizens will see a loss of profit on their end.
A friend of mine that I have been helping for years recently fell behind in her mortgage due to helping a daughter, and a newborn baby whose fiance got killed in a motorcycle accident. While trying everything to catch up to keep her family home out of foreclosure citezen bank has done nothing but lie!! and hit her with every fee you could imagine when she gets real close they hit her with appraisal fees not one but several, just handed them 3000.00 what do they do send a photographer out to take pictures another fee, tell her to do a loan modification, not sure if you realize what's involved but three times been denied, once reason being was she needed to live at the residence AMAZING she does, and has always! I completely understand its a business, but at what point is it that it becomes theft??? This woman is disabled with a heart condition and trying to make ends meet,does citizens bank give a shit? NO! I will do my best not to let them steal her home, and as soon as it can be figured out how to get her as far away from this non caring, completely thieving establishment. I hope karma comes around and knocks on their door someday, and see how they feel when no one calls them back,or not lend them any assistance! No one asked for charity, nor not pay a debt only assistance in helping an disabled person keep their home. Citizen Bank Ive read several of your reviews maybe you should! No one counts the once you write for yourself.