Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice. I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.
I have several accounts with different banks and citizens is definitely the worst i have ever dealt with.. They offered free checking when i opened an account. 6 months later they told me i had to keep a minimum balance or i would be charged a monthly fee.. They gave me a credit card with a 3000 limit which i paid every month on time, payments averaging 4-5 times the minimum payment.. I was never late with a payment.
After a couple of months they reduced my credit limit to 1/2 and had the nerve to call me and tell me i was over my credit limit and demanded i pay them 700 to bring my balance down to my limit! Just this eve i went to make an online payment because today is the due date.. However, since it is 8:01 pm, they wont allow me to make a payment with todays date even though it is still today until 11:59.. So now i have to pay a $25 late fee.. I called them to get assistance and they told me too bad... What a bunch of evil scum
After many years of paying thousands in fees to this bank, have reached a complete breaking point. The complete lack of accountability by this bank is beyond comprehension. With the thousands spent to them, one would think that their systems would reflect seamless efficiency, instead I get nothing but vague answers and insincere apologies. If my business operated the way this bank does, I would be out of business in a matter of months.
Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!