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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Citizens Bank Customer Review

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AngryJohn's Profile Image

1 out of 5 marks

Reviewed by AngryJohn

Jan 13th 2013

Miserable - I Absolutely Hate This Bank.

Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice.

I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.

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Other Citizens Bank Reviews

KroetschA's Profile Image

Reviewed by KroetschA

Apr 21st 2015

1 out of 5 marks

What a slap in the face!

I went to Citizens Bank in the Buffalo, NY area after having a bad experience with a bank before. Right from the beginning something wasn't right. They promised a sign on bonus of $100 if you had direct deposit, which I did. I never got the money, so I called, and customer service said "you still have a few days, it'll go through, you'll be fine." Two weeks later I went to my branch; they told me I wasnt getting it because my direct deposit didn't go through (which it did 2 weeks after I opened it, like normal, so that was a lie). I got nowhere with that. They dropped my interest off my savings because I withdrew money to pay my tuition and books for nursing school 3 times. Then after a year, I repaid the dues to keep my overdraft protection ($35/yr), only a few months later for them to take it from me completely and run off with my $35. The last straw was the hidden fees that began to pop up after a year and a half- paying to get a statement bimonthly (I was told that was free and standard), paying a service charge to pay my bills online, paying for every little thing. The $2 service charge for paying my car payment pushed me in the red and I got slapped with another overdraft fee, which should've been covered to begin with! I do not recommend this bank whatsoever.

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audrey2290's Profile Image

Reviewed by audrey2290

Apr 9th 2015

1 out of 5 marks

worst bank

i put a check in that was a citizens bank check. i took out 400. the next day they told me my balance was 0. i had just opened my acct. i had $$$$9,000. they tried to STEAL my money. i had to bring my checks in and make a formal complaint to the manager to get them to pull everything up in the system. they claimed that they fixed it and then i took out 200, walked away. now i have received a letter in the mail saying i have 8,000 and i cant touch it for 3 weeks!!! THIS IS THE WORST BANK. THEY WILL ROB YOUR MONEY AND CALL YOU A LIAR. DON'T BANK HERE.

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