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C+
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650
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Citizens Bank Customer Review

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AngryJohn's Profile Image

1 out of 5 marks

Reviewed by AngryJohn

Jan 13th 2013

Miserable - I Absolutely Hate This Bank.

Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice. I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.

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Other Citizens Bank Reviews

m2annika's Profile Image

Reviewed by m2annika

Jul 20th 2014

1 out of 5 marks

More fees one can count of

Two pages are not enough to list fees, next just using my own phone will be an extra fee.

Time to research and transfer .

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Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

Hello m2annika, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

m2annika's Profile Image

Responded by m2annika

Jul 29th 2014

Dear Mr. Chairman's Office...

Closed my high balance account, transferred to a CU due to your fees for online banking bill payment fees. You refer me to your face book page to post my email.

I wonder why your MyBank Tracker grade is listed as D+... I have been banking many years of one of your recent buy out American Security Bank, never had any issues with that institution. Excess fees were my issues with Citizens Bank.

My experience is listed on two pages of bank fees you started to impose on your costumers.

Regards

Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

I'm sorry for the confusion, m2annika -- American Security Bank was bought by Citizens Business Bank, a different company than us. We are a regional bank in the Northeast and Midwest, operating between New Hampshire and Michigan.

Incredulous's Profile Image

Reviewed by Incredulous

Jul 29th 2014

1 out of 5 marks

You guys are gonna love this one!

You won't believe this one! I go to Citizens in Stroudsburg, Pennsylvania and deposit 240 dollars which I then transfer to my best friend's account because it's linked to mine. It's an immediate book to book transfer-funds are debited from my account and posted to hers instantly.

The next day Citizens reverses the order of events, saying I transferred the money to my friend's account BEFORE I deposited the money into the atm! This is IMPOSSIBLE because their system WON'T LET ME TRANSFER THE FUNDS unless they are there and available. So they say I transferred the funds before they were deposited and charge me a thirty five dollar overdraft fee!

But this is the best part! When I complain about something that was clearly not my fault they get all defensive and CLOSE MY ACCOUNT! UNBELIEVABLE!

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Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

Hello Incredulous, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

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