Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice.
I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.
This bank is a ripoff. Not only do they get everything mixed up between citizens, cco & charter one bank but they took advantage of the financial situation by increasing my equity line from 3% to 7. 99% the last few years. I will never ever use them again for anything. Currently having to pay this rate but as soon as i can i will refinance this line. Mortgagees beware!
Hello TRIEDOFTHIS14, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!
I will privately send you my phone number so you can find out what happened within your bank and the service we received.
I e mailed you my number from the e mail listed above and it was undelivered! I believe you need to verify this information you stated.
Hi TRIEDOFTHIS14, I was able to confirm that AskCitizensBank@citizensbank.com is able to receive email. Can you try and send your email again?
I've been with citizens bank for 8 years now and i'm just now in the process of leaving. At first, they were definitely better than the prior bank I used, but then things got worse:
I had been depositing checks made out to my name in my one and only account with them, a dba small business checking account, but one day a bank officer told me it's not allowed any more and that I needed to open a personal checking account in order to deposit these checks. This account of course, I had to keep $1,500. Dollars in to meet the minimum balance and not incur a fee. As it turns out - this was a lie. Then I started having regular bogus charges on my account from bogus online transactions.
These must have happened at least twice a year and each time I made a dispute, the bank killed my debit card and I had to wait for another and of course change account numbers for my online transactions, etc. The last straw for me is (now) an absolute inability for them to allow my paypal charges on ebay because of a bogus charge I disputed from a merchant calling themselves "paypal."
For some reason, a bank of their size couldn't distinguish between the real paypal and some dipstick calling themselves "paypal" and to top it off they have lied to me repeatedly about a slew of chargebacks from paypal purchases I made on ebay. They lied-to-me, or, they really just don't know what they themselves are doing. This "unauthorized transaction" business has caused me so much wasted time and anxiety. I even got into screaming matches on the phone with citizens bank people over this because even after begging them to please allow my paypal transactions, they still claimed the issue was not on their end (R10, ACH return - yeah, paypal told me. )
And I can't even comment on their mortgage department because I'd probably have a heart attack reliving that catastrophe where 3 closing dates came and went while I put myself up in an apartment and then a motel.
Hello Angus, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Angus -- we look forward to hearing from you!