Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice. I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.
I have had so many problems with Citizens there isn't enough space to write it down! When I got divorced they gave my IRA to my ex. They double paid my mortgage once, bouncing everything else in my account. When I complained they canceled both payments so I had to pay a late fee. My credit card was with them as well. I bought something, I don't remember what but it was a 20 or 30 dollar purchase at a craft show. They thought it was a "suspicious purchase" so they froze my account. Never called or anything, just froze it. imagine my embarrassment when I hosted a Christmas dinner for 15 and my credit card was declined! I had to leave, go find an ATM machine and withdraw the cash to pay the bill. To add insult to injury it wasn't a Citizens ATM and they charged me a fee!. The last straw was when I went to the bank drive through, I wanted to deposit a check for 270. and get 100. back. The girl told me somehow the scanning machine added the 270 and the 170 together and added 444. to my account. (do the math, those 2 numbers do not add up to 444.) So she did a 444. withdraw saying it would put it back to the right amount. Needless to say I went from a 900+ balance to a 300.+ balance. An HOUR AND A HALF later I was still arguing with the bank manager who seems as mathematically challenged as his staff is. PLEASE do yourself a favor, don't trust your finances with these people...don't even trust them to make change! PNC here I come! I will take more fees for a properly managed account! Their slogan should be We are striving for incompetence! Someday we will get there! Not good banking is good citizenship. There is no good banking there, its completely false advertising. I only chose 1 for overall satisfaction because negative numbers were not offered.
Citizens Bank removed all my business statements from my online banking account. I had a business and a personal account connected together. I went to download the statements for the year for tax purposes, and they were gone. I called them, and was told that I had to pay a $25.00 research fee, and then $10 per statement to get them again in the MAIL. They have them on a computer back up, where they could have found them, then PDF them to me, but they would lose their outrageous fees, if they did THAT. The first customer service rep told me they would be $6.00 each, then another told me she had made a mistake, and that they were really $10.00 each. After 20 years with this bank, I have finally had it. I can't wait for the statements to arrive so I can close ALL my accounts.
Hello Ribi, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Ribi -- we look forward to hearing from you!