Overall Rating

MyBankTracker Grade

C+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

650
Branch Locations

Citizens Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Santander Bank
Add
Bank Rates
KeyBank
Add
Compare Banks

Citizens Bank Customer Review

Post a review
AngryJohn's Profile Image

1 out of 5 marks

Reviewed by AngryJohn

Jan 13th 2013

Miserable - I Absolutely Hate This Bank.

Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice. I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citizens Bank Reviews

Trooper3396's Profile Image

Reviewed by Trooper3396

Sep 8th 2014

1 out of 5 marks

CD fees

Can I give a Negative 5 Star Review?! I opened a 11 month CD. After it matured, I went to their bank and attempted to close it out and put the money into my savings. The bank tells me that they are going to charge me 60 bucks because I didn't contact them within 10 days of the CD maturing (never received a call, letter, or any contact of any kind stating same). I even called their corporate offices and they didn't even listen to me. They just said "Sorry sir, nothing we can do". TERRIBLE BANK AND SERVICE!!! I'm leaving and telling my friends and family to do the same. Whatever happened to customers being treated like they matter??? I'm going to a bank where the appreciate me as a customer. I advise everyone else to do the same.

Is this review helpful? ▲ Yes 1 ▼ No 0

Jms131's Profile Image

Reviewed by Jms131

Sep 5th 2014

1 out of 5 marks

Do not get a mortgage through them

Terrible communication and never meets deadlines. Horrible experience of purchasing a house with them.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews