Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice.
I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.
My experience was with the Forest Hills Branch. My wife opened a saving account with the branch manager. He had her sign up for overdraft protection but failed to disclose that it needed to be tied into another account he was short handed and gave her an application to work there that he wanted delivered personally.
$150 in fees later they said tough luck what a rip off in fees they are very uncaring i am on fixed income. They rip off older people. I would run from this bank they lie and mislead people to maximize fees the branch manager has no working knowledge and should be fired for his poor quality of job performance
My husband and I have been banking with Citizens for almost a decade, and we had an overall good experience with them. Last week we received a letter stating that they are closing our personal checking account. This came as a complete shock to us as we always maintained a healthy account balance, never bounced a check, never had any suspicious activity on our account. We both are US citizens, do not travel abroad, do not do any business overseas, and have no connection to any foreign entities, so we are really at a loss as to why this happened. We both have good credit scores. The bank is stating that, per the terms of our agreement with them, they do not have to provide us the reason for the account closure. This is not how a loyal long term customer should be treated, and we are very disappointed. I understand that banks are heavily regulated and try to mitigate their risks, however in our case, it makes no logical sense whatsoever. Very disappointed. We are switching to a different bank, and we surely will not recommend Citizens to anyone we know.
Hello nyf0725, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences in our Philadelphia branches, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, nyf0725 -- we look forward to hearing from you!