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C+
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650
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Citizens Bank Customer Review

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AngryJohn's Profile Image

1 out of 5 marks

Reviewed by AngryJohn

Jan 13th 2013

Miserable - I Absolutely Hate This Bank.

Most recent: i just discovered that when they send payments from my personal account, they print a check showing my business name, with old closed p. O. Box as address and wrong zip code, even though both my personal and business accounts (and all recent statements) from them clearly show (properly) my name, house address and correct zip code. Before that, i took their advice to refinance my house at fixed rate (previously variable) - which has turned out to be a few points higher than the variable rate would have been over past few years - so, they cost me money, and gave bad advice. I am also angry that they took so many years improve their online banking system so that it shows pending transactions. Unfortunately, it still does not show up as 'pending' in the 'balance' column (as it would in your own checkbook, and is normally done in bookkeeping as a check it written). I previously had excellent service from 4 different credit unions over past 30 years. I am to the point of telling every one i meet just how much i can't stand this bank. Unfortunately, i have my mortgage with them, and my financial situation does not allow me to get a new mortgage and change banks at the moment. As soon as i sell my house, i will. The only reason i rate them higher than zero is the tellers are always polite, and seem proficient.

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Other Citizens Bank Reviews

formercustomer2234's Profile Image

Reviewed by formercustomer2234

Jul 21st 2014

1 out of 5 marks

lied to about exchange rate

My husband just returned from picking up a few euros for an upcoming trip. They literally lied to him about the exchange rate, telling him it changed from $1.35 to $1.45 over the weekend. He looked it up when he finished and found it to be untrue, it's still $1.35. In addition, he waited 20 minutes even though there was no line AND paid a fee for the "convenience" of being ripped off. First thing on the to-do list when we get back from vacation? CHANGE BANKS!!!

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Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

Hello formercustomer2234, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

Heyoka's Profile Image

Reviewed by Heyoka

Aug 29th 2014

3 out of 5 marks

Make sure your accounts are “linked” to avoid monthly fee

My combined amount in checking and money market were always well over the required amount to avoid the $20 monthly maintenance fee. Nonetheless I was charged $20 for several months in a row when my checking account went under the minimum amount. I was told that my checking and money market accounts were not “linked”, thus I was charged the maintenance fee for those months my checking was under the minimum. Now, “linking” the accounts is something the bank does for you, or doesn’t do for you, in my case. They gave me a false sense of security and never mentioned or said anything about “linking” the accounts. This may be a sneaky practice on their part, or just negligence, I don’t know.

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