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C+
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Citizens Bank Customer Review

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Tahira's Profile Image

2 out of 5 marks

Reviewed by Tahira

Jul 13th 2012

Terrible Bank.

Customer service not helpful at all. Never recommend this bank to anybody.

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Other Citizens Bank Reviews

formercustomer2234's Profile Image

Reviewed by formercustomer2234

Jul 21st 2014

1 out of 5 marks

lied to about exchange rate

My husband just returned from picking up a few euros for an upcoming trip. They literally lied to him about the exchange rate, telling him it changed from $1.35 to $1.45 over the weekend. He looked it up when he finished and found it to be untrue, it's still $1.35. In addition, he waited 20 minutes even though there was no line AND paid a fee for the "convenience" of being ripped off. First thing on the to-do list when we get back from vacation? CHANGE BANKS!!!

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Response by Citizens Bank

Responded by citizensbank

Jul 29th 2014

Hello formercustomer2234, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

Heyoka's Profile Image

Reviewed by Heyoka

Aug 29th 2014

3 out of 5 marks

Make sure your accounts are “linked” to avoid monthly fee

My combined amount in checking and money market were always well over the required amount to avoid the $20 monthly maintenance fee. Nonetheless I was charged $20 for several months in a row when my checking account went under the minimum amount. I was told that my checking and money market accounts were not “linked”, thus I was charged the maintenance fee for those months my checking was under the minimum. Now, “linking” the accounts is something the bank does for you, or doesn’t do for you, in my case. They gave me a false sense of security and never mentioned or said anything about “linking” the accounts. This may be a sneaky practice on their part, or just negligence, I don’t know.

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