Overall Rating

C
Grade

Citizens Bank Report Card

Overall rating score 35%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

650
Branch Locations

Citizens Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Santander Bank
Add
Bank News
KeyBank
Add
Compare Banks

Citizens Bank Customer Review

Post a review
beantown's Profile Image

1 out of 5 marks

Reviewed by beantown

Aug 19th 2011

They steal money

I read some of the reviews on this bank, And they are correct!! THIS IS THE WORST BANK EVER!!!!! Their fee's are soooooo crazy!! I told them that they STEAL money from people. $37.00 for a enotice?? $10.00 for EVERY transaction for overdraft. This and that. It never stops!!!! I am closing my account with this bank. They do not listen very well or try to help out with accounts. I guess that what we see online - they see something different. There are bank out there that do not charge such outraious fee's. I hope that alot of people start to close their accounts and then maybe Citizens will realize they are 'THE WORST BANK EVER"

AND NOT TO SAY THAT I HAVE BEEN WITH THIS BANK ALMOST 20 YEARS

GOOD BYE CITIZENS!!! GO SUX A *$&*(@*&$*(#

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citizens Bank Reviews

jameslavelle's Profile Image

Reviewed by jameslavelle

Apr 21st 2014

1 out of 5 marks

COLD, GREEDY, BLOODSUCKING THIEVES

I was a citizens customer for over 10 years. I have a checking, mortgage and equity line of credit. I have NEVER overdrawn my checking, made my line of credit payment early every month and had my mortgage payment automatically deducted from my checking. I also had direct deposit of my pay.

On feb 1st of this year, I had a severe financial emergency. It was a tough decision, but I had to withdraw most of my pay from my checking account. I did however, leave enough funds in the account to cover 6 smaller debit charges I had made. I fully intended to replace the money in 2 weeks to cover the mortgage, and I was more then willing to pay an overdraft fee to cover the missed automatic mortgage payment.

Before I could even begin to recover, the thieves stepped in and completely CRUSHED me with ridiculous fees. My all time favorite is their $6.99 a day for 10 day sustained overdraft fee. The only thing they forgot to do was come over and slash my tires.

My checking is now closed (good riddance) and I am now receiving threatening letters from the bank...they say I owe almost $1000.00 and if I don't pay they will report me to chexsystems and the major credit bureaus. Thanks Citizens

Is this review helpful? ▲ Yes 1 ▼ No 0

mccand2014's Profile Image

Reviewed by mccand2014

Apr 19th 2014

1 out of 5 marks

Worst Bank ever!!!!!! Liars!!!

One of my customers gave me a bad check. I had know idea it was going to bounce they blamed me treated me like a pile of dirt, this company was in business 30 years with a great reputation. They told me I should have known it was no good and froze all my assets. I paid the fee and they told me it would resolve all issues, instead they closed both my business and personal accounts and said we dont want your business. They lied to my face.

Is this review helpful? ▲ Yes 3 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?