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Citizens Bank Report Card

Overall rating score 35%
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Citizens Bank Customer Review

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beantown's Profile Image

1 out of 5 marks

Reviewed by beantown

Aug 19th 2011

They steal money

I read some of the reviews on this bank, And they are correct!! THIS IS THE WORST BANK EVER!!!!! Their fee's are soooooo crazy!! I told them that they STEAL money from people. $37.00 for a enotice?? $10.00 for EVERY transaction for overdraft. This and that. It never stops!!!! I am closing my account with this bank. They do not listen very well or try to help out with accounts. I guess that what we see online - they see something different. There are bank out there that do not charge such outraious fee's. I hope that alot of people start to close their accounts and then maybe Citizens will realize they are 'THE WORST BANK EVER"


GOOD BYE CITIZENS!!! GO SUX A *$&*(@*&$*(#

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Other Citizens Bank Reviews

mccand2014's Profile Image

Reviewed by mccand2014

Apr 19th 2014

1 out of 5 marks

Worst Bank ever!!!!!! Liars!!!

One of my customers gave me a bad check. I had know idea it was going to bounce they blamed me treated me like a pile of dirt, this company was in business 30 years with a great reputation. They told me I should have known it was no good and froze all my assets. I paid the fee and they told me it would resolve all issues, instead they closed both my business and personal accounts and said we dont want your business. They lied to my face.

Is this review helpful? ▲ Yes 2 ▼ No 0

msudi's Profile Image

Reviewed by msudi

Apr 7th 2014

1 out of 5 marks

Citizens Bank seems to have misplaced $40,000

I've wired that money five days ago from my business account to another Local bank that Citizen Bank always deals with. Next day I've got a call from the Assistant Manager that handled my transaction�she told me she received an email and the wire was return for insufficient information. I contacted the other bank and corrected the info I needed before I go back to the bank.

I went back to the Citizens bank that same day to re-do the process. I had to wait for 15 minutes since the Vice President of the bank was on a long, and chatty phone call, and my assistant from last time was busy.

Finally, I handed her the same exact info that I had the first day. And of course I was charged another fee, since she was re-wiring the fund again. She assured me that things will fine and it may take 24 hours to clear. So I checked if the wire reached its destination next day which didn't happen. I've spent 4 days going to this branch to solve that problem. Today I went back to the branch to cancel the transaction, and to inform them that I want to close both my business account, and personal when my wire returns; they didn't care and didn't seemed apologetic as well. When entered the branch my assistant was occupied and I had to wait for ten minutes, while the Vice President was free, and didn't ask me if I need any assistant since she could recognize my face from the past three days. Not one day she tried to even find out why this customer that is staring at her is keep coming back. At last I cancelled the wire. They refunded the fees. I told them how inconvenience this experience was since the transaction was business. Again, no one cared.

I will make sure my business account that is not priority, and important for them will be close when all my business checks clear this month.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Apr 10th 2014

Hello msudi, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

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