I read some of the reviews on this bank, And they are correct!! THIS IS THE WORST BANK EVER!!!!! Their fee's are soooooo crazy!! I told them that they STEAL money from people. $37.00 for a enotice?? $10.00 for EVERY transaction for overdraft. This and that. It never stops!!!! I am closing my account with this bank. They do not listen very well or try to help out with accounts. I guess that what we see online - they see something different. There are bank out there that do not charge such outraious fee's. I hope that alot of people start to close their accounts and then maybe Citizens will realize they are 'THE WORST BANK EVER"
AND NOT TO SAY THAT I HAVE BEEN WITH THIS BANK ALMOST 20 YEARS
GOOD BYE CITIZENS!!! GO SUX A *$&*(@*&$*(#
Our family's experience with citizen's has gone from bad to worse.. From the very beginning of the mtg process we were made to feel like second class citizens.. We had a flood in our house and had a huge loss.. Our insurance company was great.. Came out and helped with the cleanup.. Had the adjuster out immediately and even cut the check right away.. We have done everything citizens has asked us to do including the inspection but yet they still have not released our check and now our workmen would like to get paid.. When you call, you get a recording. When you do get a human, no one knows anything.. This is the worst banking experience ever... They have been holding our insurance check for over a month with absolutely no explanation as to why it has not been released..
Hello sailorphyl, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences in our Philadelphia branches, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, sailorphyl -- we look forward to hearing from you!
Really?? I'll be happy to send you my info.. My husband spoke with someone in you office last week and we were assured a phone call back with a response.. Nobody called.. I'm sure you can understand just how much we are starting to dislike your institution.. If someone from "the office of the chairman" doesn't have any authority to fix a problem, then no one does...Good customer service always starts at the top.. A phone call means nothing if there is no follow through
I would have rated you in minus numbers if it allowed me to..
My experience was with the Forest Hills Branch. My wife opened a saving account with the branch manager. He had her sign up for overdraft protection but failed to disclose that it needed to be tied into another account he was short handed and gave her an application to work there that he wanted delivered personally.
$150 in fees later they said tough luck what a rip off in fees they are very uncaring i am on fixed income. They rip off older people. I would run from this bank they lie and mislead people to maximize fees the branch manager has no working knowledge and should be fired for his poor quality of job performance
Hello Beans310, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences in our Philadelphia branches, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Beans310 -- we look forward to hearing from you!