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C
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Citizens Bank Report Card

Overall rating score 35%
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Citizens Bank Customer Review

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jenninpa's Profile Image

1 out of 5 marks

Reviewed by jenninpa

May 17th 2012

Thieves!

My paycheck was direct deposited into my savings on Monday. On Monday morning, I transferred the whole amount to my checking. I checked my balance yesterday and saw $185 in NSF fees. I called customer service and was told there online transfers has a problem on Monday. The customer service rep said I should not have a problem getting the NSF fees refunded to me and he had to send it to a supervisor. Low and behold, I had a voicemail from the supervisor today stating that my account wasn't eligible for a "courtesy" rebate. How is it a courtesy when its their fault? I'm a single mother living paycheck to paycheck and $185 is a lot of money to me!

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Other Citizens Bank Reviews

jameslavelle's Profile Image

Reviewed by jameslavelle

Apr 21st 2014

1 out of 5 marks

COLD, GREEDY, BLOODSUCKING THIEVES

I was a citizens customer for over 10 years. I have a checking, mortgage and equity line of credit. I have NEVER overdrawn my checking, made my line of credit payment early every month and had my mortgage payment automatically deducted from my checking. I also had direct deposit of my pay.

On feb 1st of this year, I had a severe financial emergency. It was a tough decision, but I had to withdraw most of my pay from my checking account. I did however, leave enough funds in the account to cover 6 smaller debit charges I had made. I fully intended to replace the money in 2 weeks to cover the mortgage, and I was more then willing to pay an overdraft fee to cover the missed automatic mortgage payment.

Before I could even begin to recover, the thieves stepped in and completely CRUSHED me with ridiculous fees. My all time favorite is their $6.99 a day for 10 day sustained overdraft fee. The only thing they forgot to do was come over and slash my tires.

My checking is now closed (good riddance) and I am now receiving threatening letters from the bank...they say I owe almost $1000.00 and if I don't pay they will report me to chexsystems and the major credit bureaus. Thanks Citizens

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mccand2014's Profile Image

Reviewed by mccand2014

Apr 19th 2014

1 out of 5 marks

Worst Bank ever!!!!!! Liars!!!

One of my customers gave me a bad check. I had know idea it was going to bounce they blamed me treated me like a pile of dirt, this company was in business 30 years with a great reputation. They told me I should have known it was no good and froze all my assets. I paid the fee and they told me it would resolve all issues, instead they closed both my business and personal accounts and said we dont want your business. They lied to my face.

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