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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Citizens Bank Customer Review

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jenninpa's Profile Image

1 out of 5 marks

Reviewed by jenninpa

May 17th 2012


My paycheck was direct deposited into my savings on Monday. On Monday morning, I transferred the whole amount to my checking. I checked my balance yesterday and saw $185 in NSF fees. I called customer service and was told there online transfers has a problem on Monday. The customer service rep said I should not have a problem getting the NSF fees refunded to me and he had to send it to a supervisor.

Low and behold, I had a voicemail from the supervisor today stating that my account wasn't eligible for a "courtesy" rebate. How is it a courtesy when its their fault? I'm a single mother living paycheck to paycheck and $185 is a lot of money to me!

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Other Citizens Bank Reviews

Joeyyurcho's Profile Image

Reviewed by Joeyyurcho

May 16th 2015

1 out of 5 marks

Citizens Debit cards are compromised too often

I had two debit cards compromised in a month. Although they say they refund transactions that are not authorized they fail to tell you in takes awhile to get your money. The very hard earned money you worked for and now have to go without. No compassion when talking with customer service. Just trained responses. I think it is time to go to PNC. I'm also considering letting Pittsburghs new station KDKA do a story on this. Maybe citizens will see a loss of profit on their end.

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GregE1958's Profile Image

Reviewed by GregE1958

May 5th 2015

1 out of 5 marks

this bank is down right thrives!!!


A friend of mine that I have been helping for years recently fell behind in her mortgage due to helping a daughter, and a newborn baby whose fiance got killed in a motorcycle accident. While trying everything to catch up to keep her family home out of foreclosure citezen bank has done nothing but lie!! and hit her with every fee you could imagine when she gets real close they hit her with appraisal fees not one but several, just handed them 3000.00 what do they do send a photographer out to take pictures another fee, tell her to do a loan modification, not sure if you realize what's involved but three times been denied, once reason being was she needed to live at the residence AMAZING she does, and has always! I completely understand its a business, but at what point is it that it becomes theft??? This woman is disabled with a heart condition and trying to make ends meet,does citizens bank give a shit? NO! I will do my best not to let them steal her home, and as soon as it can be figured out how to get her as far away from this non caring, completely thieving establishment. I hope karma comes around and knocks on their door someday, and see how they feel when no one calls them back,or not lend them any assistance! No one asked for charity, nor not pay a debt only assistance in helping an disabled person keep their home. Citizen Bank Ive read several of your reviews maybe you should! No one counts the once you write for yourself.

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