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C+
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Citizens Bank Customer Review

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jenninpa's Profile Image

1 out of 5 marks

Reviewed by jenninpa

May 17th 2012

Thieves!

My paycheck was direct deposited into my savings on Monday. On Monday morning, I transferred the whole amount to my checking. I checked my balance yesterday and saw $185 in NSF fees. I called customer service and was told there online transfers has a problem on Monday. The customer service rep said I should not have a problem getting the NSF fees refunded to me and he had to send it to a supervisor. Low and behold, I had a voicemail from the supervisor today stating that my account wasn't eligible for a "courtesy" rebate. How is it a courtesy when its their fault? I'm a single mother living paycheck to paycheck and $185 is a lot of money to me!

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Other Citizens Bank Reviews

Trooper3396's Profile Image

Reviewed by Trooper3396

Sep 8th 2014

1 out of 5 marks

CD fees

Can I give a Negative 5 Star Review?! I opened a 11 month CD. After it matured, I went to their bank and attempted to close it out and put the money into my savings. The bank tells me that they are going to charge me 60 bucks because I didn't contact them within 10 days of the CD maturing (never received a call, letter, or any contact of any kind stating same). I even called their corporate offices and they didn't even listen to me. They just said "Sorry sir, nothing we can do". TERRIBLE BANK AND SERVICE!!! I'm leaving and telling my friends and family to do the same. Whatever happened to customers being treated like they matter??? I'm going to a bank where the appreciate me as a customer. I advise everyone else to do the same.

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Jms131's Profile Image

Reviewed by Jms131

Sep 5th 2014

1 out of 5 marks

Do not get a mortgage through them

Terrible communication and never meets deadlines. Horrible experience of purchasing a house with them.

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