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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Citizens Bank Customer Review

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jenninpa's Profile Image

1 out of 5 marks

Reviewed by jenninpa

May 17th 2012


My paycheck was direct deposited into my savings on Monday. On Monday morning, I transferred the whole amount to my checking. I checked my balance yesterday and saw $185 in NSF fees. I called customer service and was told there online transfers has a problem on Monday. The customer service rep said I should not have a problem getting the NSF fees refunded to me and he had to send it to a supervisor.

Low and behold, I had a voicemail from the supervisor today stating that my account wasn't eligible for a "courtesy" rebate. How is it a courtesy when its their fault? I'm a single mother living paycheck to paycheck and $185 is a lot of money to me!

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Other Citizens Bank Reviews

mborzy's Profile Image

Reviewed by mborzy

Jan 17th 2015

1 out of 5 marks

Citizens - keeps getting worse

Thought I was finally rid of citizens but it keeps getting better. Now, I'm finalizing a refinance and the bank has not removed the lien for the line that I closed. Not only do they put me through hell and all manner of fees just to terminate the line but they are screwing with my refi now. I've been on the phone for twenty minutes, have confirmed its closed but they won't give me a letter saying they will remove the lien. I need to speak with a different dept apparently. Terminated the line 2 months ago. Now I'm speaking to customer service who can't figure out why the lien wasn't released. I am a lawyer. I have never written a review of anything in my life. I am not a squeaky wheel but I intend to devote a real portion of my limited time to finding some recourse for the hell I have been put through.

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Response by Citizens Bank

Responded by citizensbank

Jan 20th 2015

Hi mborzy, we received your email and will have someone from our Office of the Chairman call you. Thanks for reaching out!

Sickofbankfees's Profile Image

Reviewed by Sickofbankfees

Mar 23rd 2015

1 out of 5 marks

Just looking to make money

I gave them another try after winning a suit against them a few years ago and opened a small business account. Big mistake! I made a mistake in subtraction and overdrew .34, and I was charged $35. I went to the ATM the day I received the notice to deposit the funds, but the receipt said I was still overdrawn $6.99! They were charging me daily! Last I knew the law says you can only charge an extended overdraft fee ONE time. I guess they are above the law. I called and was basically told "too bad". I am sorry I gave them a second chance. Should have known better. I will be closing my account tomorrow.

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