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D+
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Citizens Bank Customer Review

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jenninpa's Profile Image

1 out of 5 marks

Reviewed by jenninpa

May 17th 2012

Thieves!

My paycheck was direct deposited into my savings on Monday. On Monday morning, I transferred the whole amount to my checking. I checked my balance yesterday and saw $185 in NSF fees. I called customer service and was told there online transfers has a problem on Monday. The customer service rep said I should not have a problem getting the NSF fees refunded to me and he had to send it to a supervisor. Low and behold, I had a voicemail from the supervisor today stating that my account wasn't eligible for a "courtesy" rebate. How is it a courtesy when its their fault? I'm a single mother living paycheck to paycheck and $185 is a lot of money to me!

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Other Citizens Bank Reviews

nyerod1212's Profile Image

Reviewed by nyerod1212

Jul 23rd 2014

1 out of 5 marks

THEY HIRE PEOPLE OFF THE STREETS ,NO EDUCATION!!!!

Do not go to the citizens bank on panorama trail in Rochester 14625. They have workers there that have absolutely no education what so ever. No ged, no high school diploma and defintely no college. I have proof. I went in there to open an account and this girl gave me her card. Her name is Sara Mason.She told me that she just started not to long ago cause i was talking about my daughter needing a job. Sara told me that she has no ged or high school diploma. She went to a school called Bryant and Stranton for like 4 months and it was a school that you can work on your ged and trade. But she told me that she only went there for a few months and had them write her a resume which probably lied. I dont know but she said she got hired. Now i dont know about you guys but when it comes to my money i want it in good hands, and someone who has no education what so ever is in the bank that you probably have your account in. i was so pissed when i found that out i left. I will never open an account there now.. I have family in this bank and i am telling them about this situation and who ever else cause thats not right.I think other peoples identity and money is in jeopardy.PLEASE PEOPLE BE CAREFUL. YOUR WHOLE LIFE IS BASICALLY HANDLED BY JUST ANYONE OFF THE STREETS....

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formercustomer2234's Profile Image

Reviewed by formercustomer2234

Jul 21st 2014

1 out of 5 marks

lied to about exchange rate

My husband just returned from picking up a few euros for an upcoming trip. They literally lied to him about the exchange rate, telling him it changed from $1.35 to $1.45 over the weekend. He looked it up when he finished and found it to be untrue, it's still $1.35. In addition, he waited 20 minutes even though there was no line AND paid a fee for the "convenience" of being ripped off. First thing on the to-do list when we get back from vacation? CHANGE BANKS!!!

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