Overall Rating

MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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65
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Citizens Bank Customer Review

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eyerishiam's Profile Image

1 out of 5 marks

Reviewed by eyerishiam

Dec 6th 2012

"Citizens bank where good banking is good citizenship."

Citizens Bank charges $7.00 to cash a check drawn on their bank,if you don't have an account. You may call it "good citizenship"....I call it "Fleecing"

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citizens Bank Reviews

Jms131's Profile Image

Reviewed by Jms131

Sep 5th 2014

1 out of 5 marks

Do not get a mortgage through them

Terrible communication and never meets deadlines. Horrible experience of purchasing a house with them.

Is this review helpful? ▲ Yes 6 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Nov 18th 2014

Hello Jms131, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

AngryinPhilly's Profile Image

Reviewed by AngryinPhilly

Jan 6th 2014

2 out of 5 marks

Worst customer service experience ever.

We recently got married and joined our bank accounts. I was able to close mine easily enough and thought we had closed my wife's as well. The bank teller said the account was closed when we asked directly. Nearly a month and a half later we get a notice from the bank (labeled as the second notice though we never got the first) saying the account was still open and we were being charged all the maintenance fees for having no transactions. On top of that we were charged overdraft fees because the maintenance fees took the account below zero. When we went to the branch to fix it, they were very unfriendly and unhelpful and told us to call the national branch. When we did so the representative we got essentially told us that it did not matter that the teller did their job incorrectly, offered circular arguments on how it was all our fault for not closing the account, and at the end of the conversation had my wife crying on the phone. Needless to say, they lost all of my business.

Is this review helpful? ▲ Yes 4 ▼ No 0

Response by Citizens Bank

Responded by citizensbank

Jan 7th 2014

Hello AngryinPhilly, I am from Citizens Bank's Office of the Chairman. I am sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, AngryinPhilly -- we look forward to hearing from you!

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