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Comerica Bank Customer Review

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woodlandswiz's Profile Image

2 out of 5 marks

Reviewed by woodlandswiz

Feb 21st 2013

Left Hand Doesn't Know What The Right Hand Is Doing

I have checking, savings, and investments at comerica bank in the houston area. The personal checking/savings people are incredibly good, friendly and professional. The investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part.

I have now been told - in writing - to transfer my accounts to another bank. Now that is customer service better suited to russia or a third world country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.

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BH101's Profile Image

Reviewed by BH101

Jan 17th 2015

1 out of 5 marks

Pitiful drive through service

Went to the drive through at Spring Valley/Midway on Sat. Jan 17th. First of all, you can't tell which lanes are open by the lights because the sun shines directly on the red/green lights making it hard to tell which one is lighted up. So Comerica thoughtfully (???) put cones in the lanes that were not open - at least I thought so.

I pull into a no cone lane, press the button to send the cartridge - no response. I press the button to speak to attendant - no response. I finally put my window down to ask another customer - 3 lanes down - if anyone was working. He said yes, then asked the attendant if they were servicing my lane and the response was NO - I needed to pull back through and get in the lane he was in. I was 3 - THREE - lanes away and they couldn't help me.

Comerica either needs to flash the green light on the open lane, place cones in ALL the lanes that aren't open, OR, novel idea, train their employees in customer service. They certainly lacked all three at this branch.

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BankTrak222's Profile Image

Reviewed by BankTrak222

Dec 17th 2014

1 out of 5 marks

Horrible Customer Service

We had a two business accounts with this branch. The branch manager was very disrespectful, and could not answer business account questions. He wold not give a straight answer, and would change his answer back/forth within the same conversation. I do not know if he is just unknowledgeable and untrained, or just rude. But we will never bank with Comerica again. Once, after asking if we could please have the contact information for the regional branch, since we could not get a straight answer, he made a decision that he would just "freeze" our accounts, and then insisted that a company officer fly in from New York to un-freeze our accounts.

He refused to give us any regional branch contact information, and insisted that only he could "help" us with our business accounts. When I called the customer service number, they put me on hold, and they dialed the branch manager, who was sitting right across from us, then customer service "accidently" disconnected my call, and when I returned the call, they also refused to provide any contact phone numbers, saying we are only allowed to speak to our bank branch manager, no customer is allowed to speak to anyone higher up in the organization. Turned out to be a lousy bank in regards to treatment of customers. You would think they would value large business accounts, but they do not.

Is this review helpful? ▲ Yes 1 ▼ No 0

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