MyBankTracker rated Comerica Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have checking, savings, and investments at comerica bank in the houston area. The personal checking/savings people are incredibly good, friendly and professional. The investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part.
I have now been told - in writing - to transfer my accounts to another bank. Now that is customer service better suited to russia or a third world country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
If there was an option not to give any stars at all, I would! Went out of my way to make an ATM deposit, in pouring rain and NO ENVELOPES! I had to run back to my car, in the rain, dig through some mail, find an envelope, make my deposit. To make matters worse, because I cancelled out my first deposit (because there were no envelopes!) and made a second, new deposit, the machine "thought" I made two deposits so my funds are not available. At 9am this morning I was assured by the customer service rep who confirmed with the person in charge (at the branch- will not use names) that they would manually credit my deposit by 10am to reflect in my balance... IT IS NOW AFTER NOON AND NOTHING! I called the branch and the "person who confirmed this" is "busy." Good bank, HORRIBLE BRANCH!
My husband and I have been a customer since 1968 (Detroit Bank and Trust). We are the third generation of loyal Comerica clients. I frequent the subject branch a minimum of five times a week and always find the personnel very helpful and very pleasant. Ken Setera (Manager), Karie Klofft (Asst. Manager), Debra Lamb, Banker, Cameron Bouchey, Banker, as well as the tellers, are great ambassadors for the institution. Thanks for the terrific branch Comerica!