MyBankTracker rated Comerica Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have checking, savings, and investments at comerica bank in the houston area. The personal checking/savings people are incredibly good, friendly and professional. The investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part.
I have now been told - in writing - to transfer my accounts to another bank. Now that is customer service better suited to russia or a third world country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
I went to this branch on Saturday with my nephew to get information on setting up online banking. I am going through some serious health issues and authorized my nephew to help me set up an account to pay bills and keep track of my checking account. I am behind on some payments due to a recent stay in the hospital and trying to get caught up on things. Miguel promised me the information would be sent to my email address by Monday. It is now Tuesday and I have not received any response to my inquiry I submitted yesterday regarding this matter. Still no link showing in my email. Shame on you Comerica Bank. Shame on you. A. Jacobs
Employee and customer departures and a significant decline in deposits say it all. Improper emphasis on bad banking practices and a decided lack of customer service accurately describe this bank.