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Comerica Bank Customer Review

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woodlandswiz's Profile Image

2 out of 5 marks

Reviewed by woodlandswiz

Feb 21st 2013

Left Hand doesn't know what the Right Hand is Doing

I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.

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JodiM14's Profile Image

Reviewed by JodiM14

Jul 30th 2014

5 out of 5 marks


They have great customer service and are always friendly. This branch truly cares about the customer and does everything possible to ensure you are getting the best possible service.

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LLH's Profile Image

Reviewed by LLH

May 23rd 2014

1 out of 5 marks

Review of the Comerica Bank (In)Convenience Card, follow-up

The following form letter arrived Friday afternoon:

Dear Ms. LLH,

Thank you for your inquiry.

I apologize for any inconvenience, however, it can take up to 3 business days for the Value Load to be posted to the account.

Should you have any further questions, please feel free to contact customer service at 855-745-4473.

Thank you,

Cardholder Services

True to form, they didn't read my inquiry. If they had they would have known that its been 4 days since the transfer. I'm sure it's much easier to just send a form letter and go back to the coffee and doughnut table.

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