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Comerica Bank Customer Review

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woodlandswiz's Profile Image

2 out of 5 marks

Reviewed by woodlandswiz

Feb 21st 2013

Left Hand doesn't know what the Right Hand is Doing

I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.

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Other Comerica Bank Reviews

wilso379's Profile Image

Reviewed by wilso379

Jul 29th 2014

1 out of 5 marks

horrible customer service

Management at this branch are rude, nasty and uncouth. They speak down to their customers and conduct personal business right in front of customers instead of getting to work. Just visit this branch one time and you will be ready to go to a new bank. They are very unprofessional and have horrible customer service.

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JodiM14's Profile Image

Reviewed by JodiM14

Jul 30th 2014

5 out of 5 marks

Excellent

They have great customer service and are always friendly. This branch truly cares about the customer and does everything possible to ensure you are getting the best possible service.

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