I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
I recently went into this office to cash a check (which I do on a weekly basis) & another by a friend. Was waited on by Helen. After cashing both checks & informed her that I wanted to make a deposit to another account. I was told that a new rule applied and she could not do. When asked what the new rule was about making deposits she could not tell me. After telling her that he would go elsewhere she said that she would do it this time. The next day he went into another branch (Jolly Cedar) to ask Nan what the new rule was & could not explain the new rule but proceeded to tell me in front of all the customers that I was abusing my mother & that she sided with Helen. I was shocked and told her that I would take my banking elsewhere. The following day I went into the Lansing Mall Branch to cash a check & immediately after walking into the branch was asked by Kathy (in front of all the customers) when I was leaving the bank. In my opinion that is unprofessional & how would all of the other branches know about what had happened. Since when is making a deposit not allowed. And to accuse someone of something that is not true in front of others is very unprofessional & humiliating.
Today I went to the Comerica on 13650 Michigan Avenue in Dearborn Mi. I went to get some papers out of my deposit box and was in a rush. I checked the time and it was 12:35pm.
I waited and 2 other customers came after me. I asked Jack in the lobby and he didn't say anything, he just held up his finger indicating "one minute". One of the other customers also waited to access his deposit box and the other wanted a notary. The one that need his box talked to Jack and asked him "how much longer?" Jack said "until i finish..."(I didn't hear the rest). So we waited and waited. Jack comes around with his lunch and tells us that she (the manager) will be be with you in a bit. I DON'T CARE HOW HUNGRY YOU ARE, you don't LEAVE 3 customers WAITING and go to lunch.
So I go and wait where he pointed. I check the time and it was already 1pm. I go to the manager and I see her working with the customer that came AFTER me. WTH!?!?! So I tell myself a notary probably is important even if I'm in a rush. So i kept waiting.
Finally it was about 1:10 and I went back to the manager. She had a teller (Nadia) in her office. I asked the NADIA as she came out of the office "how much longer do I have to wait..?" and she told me she "I don't know. I'm not waiting on you." REALLY? What kind of customer service is this? I'll tell you it's not customer service at all. I'm not the type to yell and make a scene but I was VERY close. I've NEVER be close to yelling at any one and that says A LOT. I finally got the manager to get to my box. When I got done it was already 1:15.
This isn't the first time this has happened but this is THE WORST. I had TO WAIT 40 MINUTES and I didn't even last a minute down stairs. Once the contract is up I'm canceling my deposit box and going with Bank of America and having my husband cancel his account as well. I CANT DEAL WITH THIS ANY MORE AND I SHOULDN'T HAVE TOO. Be far the worst service ever, and I thought Huntington had slow service.