I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
I have been banking with Comerica bank for approximately 5 years as well as my family has been for over 10 years. I have had numerous bad customer service experiences, but the one that I just had was by far the worst. I spoke with a female rep at the call center and another representative at the corporate office and they were both very rude. I received misinformation from a banker in the Houston office and when I attempted to rectify the situation or come to a common agreement with the representative I was told that there was nothing that they can do.
If you look back at my account I am not a customer that contacts the office for issues that I encounter with the bank. I have told myself at least 10 times that I am going to close my account, but today was the last straw. When I spoke with the representative and advised them that I was going to close my account they stated that there was nothing they could do to help me. I understand that there is not something that they “typically” could do in my situation, but as a Center Manager of an organization I have learned that there is an exception to every rule.
The representative that works for your corporate department was very rude. She made me feel as though I was a burden on her. I wrote this letter to make sure you are aware of who you have working for your organization. I do plan on closing my account this afternoon as well as advising all of my family and friends in the Michigan and Texas area as well as on social media of my experience with your bank throughout the years. I feel as though this situation could have been handled very differently, but unfortunately it was not. You lost a loyal customer because of the lack of customer service that your bank has.
Management at this branch are rude, nasty and uncouth. They speak down to their customers and conduct personal business right in front of customers instead of getting to work. Just visit this branch one time and you will be ready to go to a new bank. They are very unprofessional and have horrible customer service.