I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
Management at this branch are rude, nasty and uncouth. They speak down to their customers and conduct personal business right in front of customers instead of getting to work. Just visit this branch one time and you will be ready to go to a new bank. They are very unprofessional and have horrible customer service.