I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
They have great customer service and are always friendly. This branch truly cares about the customer and does everything possible to ensure you are getting the best possible service.
The following form letter arrived Friday afternoon:
Dear Ms. LLH,
Thank you for your inquiry.
I apologize for any inconvenience, however, it can take up to 3 business days for the Value Load to be posted to the account.
Should you have any further questions, please feel free to contact customer service at 855-745-4473.
True to form, they didn't read my inquiry. If they had they would have known that its been 4 days since the transfer. I'm sure it's much easier to just send a form letter and go back to the coffee and doughnut table.