I have checking, savings, and investments at Comerica Bank in the Houston area. The personal checking/savings people are incredibly good, friendly and professional. The Investment side seems to resent you for being a customer. They are officious, disorganized, and will even mess up your retirement money and taxes with mistakes. I complained (bitterly) to the local and regional managers about several errors on their part. I have now been told - in writing - to transfer my accounts to another bank. Now THAT is customer service better suited to Russia or a Third World Country. I, of course, will pull out completely rather than suffer the indignities of tolerating and then being insulted by a puffed up bank clerk with a title.
It is the worst bank in Michigan this bank is a trainee bank . 3 years ago I got sick of there BS and rules about check there cashing policy I closed my account, since then never received a statement or anything else from them and just recently I received a letter that said overdrawn account balance of -$53.99 I walked into the branch and tried to explain the problem, all she say to me is I am sorry you have to pay the 53.99 for inactive account which should have closed 3 years ago. Comerica is getting away with murder with there rules and regulation. there out to screw you any way possible.
Been with this bank over 20 years. Recently moved to Austin, and although it was a 17 mile drive for me to bank with them, I did because I'd been with them for so long. After all this time, I would hope that a bank would care about keeping a loyal customer. Not so much.
Don't let your account get overdrawn folks. You will be treated like a homeless loser and get a letter in the mail saying they'll have to ask you to bank elsewhere if it happens again.
Don't have to ask me twice. See ya.