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Comerica Bank Customer Review

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kevinwhite's Profile Image

1 out of 5 marks

Reviewed by kevinwhite

Jul 1st 2012

"Not Bad" to "Intolerable" over 6 yrs.

Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience. Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship. While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.

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Other Comerica Bank Reviews

JodiM14's Profile Image

Reviewed by JodiM14

Jul 30th 2014

5 out of 5 marks

Excellent

They have great customer service and are always friendly. This branch truly cares about the customer and does everything possible to ensure you are getting the best possible service.

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LLH's Profile Image

Reviewed by LLH

May 23rd 2014

1 out of 5 marks

Review of the Comerica Bank (In)Convenience Card, follow-up

The following form letter arrived Friday afternoon:

Dear Ms. LLH,

Thank you for your inquiry.

I apologize for any inconvenience, however, it can take up to 3 business days for the Value Load to be posted to the account.

Should you have any further questions, please feel free to contact customer service at 855-745-4473.

Thank you,

Cardholder Services

True to form, they didn't read my inquiry. If they had they would have known that its been 4 days since the transfer. I'm sure it's much easier to just send a form letter and go back to the coffee and doughnut table.

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