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Comerica Bank Customer Review

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kevinwhite's Profile Image

1 out of 5 marks

Reviewed by kevinwhite

Jul 1st 2012

"Not Bad" to "Intolerable" over 6 yrs.

Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience. Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship. While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.

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Other Comerica Bank Reviews

LLH's Profile Image

Reviewed by LLH

May 23rd 2014

1 out of 5 marks

Review of the Comerica Bank (In)Convenience Card, follow-up

The following form letter arrived Friday afternoon:

Dear Ms. LLH,

Thank you for your inquiry.

I apologize for any inconvenience, however, it can take up to 3 business days for the Value Load to be posted to the account.

Should you have any further questions, please feel free to contact customer service at 855-745-4473.

Thank you,

Cardholder Services

True to form, they didn't read my inquiry. If they had they would have known that its been 4 days since the transfer. I'm sure it's much easier to just send a form letter and go back to the coffee and doughnut table.

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77Lucky77's Profile Image

Reviewed by 77Lucky77

May 15th 2014

5 out of 5 marks

Great Service and Warm Staff!

I have been to 3 ComericA Bank branches and have Always walked out Happy! The Tellers have Smiles on their faces and move the lines quickly. I Hate when there is a line of people waiting and you see someone behind a window with their head down and not helping. This has never happened at Comerica!

Friendly service and Knowledgable answers make Comerica the only Bank I trust! Only wish they had a location in San Ysidro, but I don't mind going into San Diego knowing I my banking needs will be treated Quickly and Professionally!

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