Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience.
Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship.
While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.
Went to the drive through at Spring Valley/Midway on Sat. Jan 17th. First of all, you can't tell which lanes are open by the lights because the sun shines directly on the red/green lights making it hard to tell which one is lighted up. So Comerica thoughtfully (???) put cones in the lanes that were not open - at least I thought so.
I pull into a no cone lane, press the button to send the cartridge - no response. I press the button to speak to attendant - no response. I finally put my window down to ask another customer - 3 lanes down - if anyone was working. He said yes, then asked the attendant if they were servicing my lane and the response was NO - I needed to pull back through and get in the lane he was in. I was 3 - THREE - lanes away and they couldn't help me.
Comerica either needs to flash the green light on the open lane, place cones in ALL the lanes that aren't open, OR, novel idea, train their employees in customer service. They certainly lacked all three at this branch.
We had a two business accounts with this branch. The branch manager was very disrespectful, and could not answer business account questions. He wold not give a straight answer, and would change his answer back/forth within the same conversation. I do not know if he is just unknowledgeable and untrained, or just rude. But we will never bank with Comerica again. Once, after asking if we could please have the contact information for the regional branch, since we could not get a straight answer, he made a decision that he would just "freeze" our accounts, and then insisted that a company officer fly in from New York to un-freeze our accounts.
He refused to give us any regional branch contact information, and insisted that only he could "help" us with our business accounts. When I called the customer service number, they put me on hold, and they dialed the branch manager, who was sitting right across from us, then customer service "accidently" disconnected my call, and when I returned the call, they also refused to provide any contact phone numbers, saying we are only allowed to speak to our bank branch manager, no customer is allowed to speak to anyone higher up in the organization. Turned out to be a lousy bank in regards to treatment of customers. You would think they would value large business accounts, but they do not.