Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

Featured Rates

485
Branch Locations

Comerica Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
BBVA Compass Bank
Add
Bank News
Bank of the West
Add
Compare Banks

Comerica Bank Customer Review

Post a review
kevinwhite's Profile Image

1 out of 5 marks

Reviewed by kevinwhite

Jul 1st 2012

"Not Bad" to "Intolerable" over 6 yrs.

Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience. Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship. While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Comerica Bank Reviews

wilso379's Profile Image

Reviewed by wilso379

Jul 29th 2014

1 out of 5 marks

horrible customer service

Management at this branch are rude, nasty and uncouth. They speak down to their customers and conduct personal business right in front of customers instead of getting to work. Just visit this branch one time and you will be ready to go to a new bank. They are very unprofessional and have horrible customer service.

Is this review helpful? ▲ Yes 1 ▼ No 0

JodiM14's Profile Image

Reviewed by JodiM14

Jul 30th 2014

5 out of 5 marks

Excellent

They have great customer service and are always friendly. This branch truly cares about the customer and does everything possible to ensure you are getting the best possible service.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews