MyBankTracker rated Comerica Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience.
Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship.
While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.
Real Talk, Justin and Coy keep this branch going. Always friendly and courteous, I would highly recommend visiting this branch and dealing with these two bankers.
If there was an option not to give any stars at all, I would! Went out of my way to make an ATM deposit, in pouring rain and NO ENVELOPES! I had to run back to my car, in the rain, dig through some mail, find an envelope, make my deposit. To make matters worse, because I cancelled out my first deposit (because there were no envelopes!) and made a second, new deposit, the machine "thought" I made two deposits so my funds are not available. At 9am this morning I was assured by the customer service rep who confirmed with the person in charge (at the branch- will not use names) that they would manually credit my deposit by 10am to reflect in my balance... IT IS NOW AFTER NOON AND NOTHING! I called the branch and the "person who confirmed this" is "busy." Good bank, HORRIBLE BRANCH!