Overall Rating

MyBankTracker rated Comerica Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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491
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Comerica Bank Customer Review

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kevinwhite's Profile Image

1 out of 5 marks

Reviewed by kevinwhite

Jul 1st 2012

"Not Bad" to "Intolerable" over 6 yrs.

Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience.

Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship.

While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.

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Other Comerica Bank Reviews

Msmith333's Profile Image

Reviewed by Msmith333

May 26th 2015

5 out of 5 marks

Great Branch

Real Talk, Justin and Coy keep this branch going. Always friendly and courteous, I would highly recommend visiting this branch and dealing with these two bankers.

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D87870's Profile Image

Reviewed by D87870

May 15th 2015

1 out of 5 marks

WORST CUSTOMER SERVICE

If there was an option not to give any stars at all, I would! Went out of my way to make an ATM deposit, in pouring rain and NO ENVELOPES! I had to run back to my car, in the rain, dig through some mail, find an envelope, make my deposit. To make matters worse, because I cancelled out my first deposit (because there were no envelopes!) and made a second, new deposit, the machine "thought" I made two deposits so my funds are not available. At 9am this morning I was assured by the customer service rep who confirmed with the person in charge (at the branch- will not use names) that they would manually credit my deposit by 10am to reflect in my balance... IT IS NOW AFTER NOON AND NOTHING! I called the branch and the "person who confirmed this" is "busy." Good bank, HORRIBLE BRANCH!

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