MyBankTracker rated Comerica Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience.
Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship.
While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.
Employee and customer departures and a significant decline in deposits say it all. Improper emphasis on bad banking practices and a decided lack of customer service accurately describe this bank.
I went to this branch at 4 this morning to deposit cash and the atm machine would not allow me to make a deposit claiming that my card was invalid. My account with comerica bank is only 2 months old so i am very disappointed with the comerica bank's atm process.