Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience. Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship. While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.
It is the worst bank in Michigan this bank is a trainee bank . 3 years ago I got sick of there BS and rules about check there cashing policy I closed my account, since then never received a statement or anything else from them and just recently I received a letter that said overdrawn account balance of -$53.99 I walked into the branch and tried to explain the problem, all she say to me is I am sorry you have to pay the 53.99 for inactive account which should have closed 3 years ago. Comerica is getting away with murder with there rules and regulation. there out to screw you any way possible.
Been with this bank over 20 years. Recently moved to Austin, and although it was a 17 mile drive for me to bank with them, I did because I'd been with them for so long. After all this time, I would hope that a bank would care about keeping a loyal customer. Not so much.
Don't let your account get overdrawn folks. You will be treated like a homeless loser and get a letter in the mail saying they'll have to ask you to bank elsewhere if it happens again.
Don't have to ask me twice. See ya.