Overall Rating

C
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Comerica Bank Report Card

Overall rating score 32%
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Comerica Bank Customer Review

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kevinwhite's Profile Image

1 out of 5 marks

Reviewed by kevinwhite

Jul 1st 2012

"Not Bad" to "Intolerable" over 6 yrs.

Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience. Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship. While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.

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Other Comerica Bank Reviews

jerrykirk's Profile Image

Reviewed by jerrykirk

Apr 5th 2014

1 out of 5 marks

very poor

bank will make errors in night deposits and automatically withdraw the funds from your account. These are their errors... we double check our deposits by using two different personal to do the arithmetic. The management at the branch is inconsiderate, and I had the main branch correct banking documents which they incorrectly drew up. I have been with 'Comerica' when they were Manufactures Bank. This branch is full of nasty incompetent personal

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lberg4u's Profile Image

Reviewed by lberg4u

Feb 10th 2014

1 out of 5 marks

Unprofessional and humiliating.

I recently went into this office to cash a check (which I do on a weekly basis) & another by a friend. Was waited on by Helen. After cashing both checks & informed her that I wanted to make a deposit to another account. I was told that a new rule applied and she could not do. When asked what the new rule was about making deposits she could not tell me. After telling her that he would go elsewhere she said that she would do it this time. The next day he went into another branch (Jolly Cedar) to ask Nan what the new rule was & could not explain the new rule but proceeded to tell me in front of all the customers that I was abusing my mother & that she sided with Helen. I was shocked and told her that I would take my banking elsewhere. The following day I went into the Lansing Mall Branch to cash a check & immediately after walking into the branch was asked by Kathy (in front of all the customers) when I was leaving the bank. In my opinion that is unprofessional & how would all of the other branches know about what had happened. Since when is making a deposit not allowed. And to accuse someone of something that is not true in front of others is very unprofessional & humiliating.

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