About Commerce Bank

Commerce Bank, N.A. is a subsidiary of Commerce Bancshares, Inc. (NASDAQ: CBSH), a $16.8 billion regional bank holding company. For more than 140 years, Commerce Bank has been meeting the financial services needs of individuals and businesses.
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Overall Rating

MyBankTracker Grade

C
Customer Rating
Based on 55 Reviews
Financial Health
Based on Texas Ratio: 3.57
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

Commerce Bank Location Map
Commerce Bank Location Map
We found branches close to you and 207 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

julie j's Profile Image

Reviewed by julie j

Aug 21st 2008

5 out of 5 marks

Love It!

Great customer service, great hours and they are everywhere! Checking account rates/features aren't much to brag about but if you have a certain level of funds in your account they refund ATM fees.

Is this review helpful? ▲ Yes 2 ▼ No 1

Richardhill2648's Profile Image

Reviewed by Richardhill2648

Apr 18th 2012

2 out of 5 marks

Had Enough!

I have been with this bank since the early 1990's. I have had positive experiences from my local branches (South STL MO) and negative experiences with Commerce Bank. The local tellers are wonderful but Commerce removed the local branches phone numbers from their website so you pretty much have to deal with the main customer service line which is of poor quality.

LESSONS LEARNED

1) If you close an account, get it in writing. You will have to close your account at least three times. It seems the bank does this on purpose in order to charge a fee for zeroing out the balance. I used to have multiple accounts; I closed two of them at different times and got charged a fee both times. I had the local account rep sign each time I closed the same account. It took 3 times to fully close both accounts (My mother and brother had the same experience).

2) Debate your over draft fee’s. I had a bill got out (via Billpay) that wasn’t going to be cashed for another week. My Available balance went negative even though the check was never cashed (actual balance was positive). Commerce charged me an overdraft protection fee. (I never signed up for overdraft protection and they did not have my permission to charge it). So I debated it and got it erased.

COMPLAINTS

Online Billpay was updated Jan 2012. The new version is very poorly executed. The Pending Payments section was reorganized so the payments coming due in the near term are at the top and payments further out in the future are on the bottom. (This is reversed from the way that almost all other banks have their Pending section setup). What it means is that you have to scroll up and down the screen in order to see what has been paid and what will soon to be paid. This single update has now caused me to start searching for another bank as it cannot be changed on the customers end nor on the customer service reps end. Turned what was once a great system into a frustrating experience. IT IS ABSOLUTELY HORRIFIC!

Is this review helpful? ▲ Yes 3 ▼ No 0

Cari's Profile Image

Reviewed by Cari

Jan 28th 2009

1 out of 5 marks

horrible customer service

Unfortunately I have not had the same experience with Commerce bank as the other reviewers. The customer service is horrible- the employees that I have interacted with do not come across as people, just greedy mechanical beings out to get your money. I was charged fees for a free checking account and after bringing it to their attention it took them 90 DAYS to fix the error and even then they only refunded half of my money that they had taken. The branch manager did not apologize and did not even acknowledge their mistake after refunding my money. I would not recomment this bank to anyone for personal or business use.

Is this review helpful? ▲ Yes 5 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Interest Checking

0.02%

$0

$100

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$35

$30

Stop Payment item

$30

$27

Return Deposit

$30

$13

Domestic Wire Transfer (Outbound)

$30

$22

Domestic Wire Transfer (Inbound)

$11

$9

Non-Bank ATM

$2

$1