C+ MyBankTracker Rating

Commerce Bank

About Commerce Bank

Commerce Bank, N.A. is a subsidiary of Commerce Bancshares, Inc. (NASDAQ: CBSH), a $16.8 billion regional bank holding company. For more than 140 years, Commerce Bank has been meeting the financial services needs of individuals and businesses.

Commerce Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Commerce Bank Bank Customer Reviews

  • M
    Reviewed By Marie Oct 9, 2013

    Terrible for small businesses! Their motto, "helping small businesses", is a joke!

    Commerce Bank keeps adding fees to small businesses! Just lately, they have tricked small businesses into using "remote deposit" which is nice for small businesses but it is also very beneficial to commerce that it reduces teller time. But guess what? they want small businesses to Pay for it! What a rip! I will move my accounts elsewhere. to some other bank that really does care about small businesses. If you have a business, stay away from Commerce, such con artists!
    On a side note, the people at the local bank are nice...they can't help it that corporate is greedy!

    Thank you for your feedback Is this review helpful?
  • 3Y
    Reviewed By 30 y. Feb 8, 2014

    The Branch Manager is 2 faced and her smile is fake unless she's driving her BMW

    Is this legal?
    The Branch Manager is rude has zero customer skills when she judges your credit rating which was 720 and she deliberate use a 14 year old bankruptcy against me and told me she had to charge more because of it.
    She is a flea, I mean a fee hog bottom line.
    I concur with the other feedback on closing an account here takes 90 days with repeated phone calls to boot.
    She's a joke and has no business being in this position and in time you will find it to be true!

    Thank you for your feedback Is this review helpful?
  • W
    Reviewed By wsu_s2k Dec 5, 2013

    Extremely Poor Customer Service

    If you make a payment on your visa over $1,000 they will hold the payment for 10 days. For a payment less than $1,000 processes in 3 days. If you call to discuss with customer service, they say that's how it is and there is nothing they can do. If you ask for a Supervisor, you will stay on hold for at least 30 minutes. They might call you back an hour later if you leave a number, but the person calling cannot help you either. Good luck getting a hold of a Manager. I have been a customer of this bank for 13 years and I feel this bank has extremely poor customer service.

    They put several clauses in the cardholder agreement that they do not enforce. I went years without having this 10 day hold on my visa, then they started enforcing it with absolutely no notice.

    I would not recommend anyone use this bank.

    The website is also convoluted and difficult to use.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A