A mixed bag with Commerce. Bank personnel are friendly and nice enough to keep me coming back. I was even contacted by a branch manager shortly after opening my account online - very nice touch. If I were an old-school customer this would be great, but I'm decidedly new-wave, high-tech, so online banking is where I am.
Bank policies aren't that different than other brick-and-mortar banks in my area - they require a minimum balance for savings accounts or ding you with a service fee, thus I do not have and will never get a savings account with Commerce. However they do have free checking that does not require a minimum balance (it does require direct deposit, but unlike Bank of America, doesn't require a minimum monthly deposit). Like most banks, Commerce offers the option to allow them to deny payment if I attempt to purchase something that costs more than my bank balance. That's great, but only applies to ATM purchases. Not a big deal for me, since Commerce isn't my primary bank, I rarely use my ATM card. But still......
Online practices and policies aren't that different than any other bank. For starters, the ATM issue I just mentioned oddly doesn't apply to online payments. In other words, if I have auto-pay set and do not have enough cash at the time the payment is scheduled to transmit, Commerce will just let the payment go through. That defeats the big advantage of online banking. My primary bank - ING Direct - doesn't do that. If no money is in the bank they don't send payment. I wish Commerce would deny payments and asked them to do so or if there was some program I can enroll in to make that happen. They "can't do that" is what I was told.
As for the online experience, again, nothing that stands out - except for the fact they obviously are using some kind of commercially available template - I found a number of banks that have the exact same layout as Commerce - albeit with different colors. The recent enhancements are good, but still lags behind ING Direct, Ally B
I went there with my 89 YO mother to get her finances in order. There were 4 people in line and only 2 CS reps. We waited 45 mins to get waited on. The CS service reps were rude and didn't care if they ever waited on you. Once we finally got "waited on" the woman ignored us and I thought she fell asleep while looking at her computer without once saying anything. Just really bad service. Avoid this at all cost!!
I have been a customer of CommerceBank for 8 years. Recently, they started putting holds in my credit card payments every month, for no obvious reason. I found myself in the absurd position to be out of money when I do make payments on time (and far more than the minimum required).
When I asked them about that, they had the nerve to tell me that it was all electronic and that they could do nothing about it.
I am looking forward to get another credit card so as not to depend on this Kremlin-like bank.