MyBankTracker rated Commerce Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
A mixed bag with Commerce. Bank personnel are friendly and nice enough to keep me coming back. I was even contacted by a branch manager shortly after opening my account online - very nice touch. If I were an old-school customer this would be great, but I'm decidedly new-wave, high-tech, so online banking is where I am.
Bank policies aren't that different than other brick-and-mortar banks in my area - they require a minimum balance for savings accounts or ding you with a service fee, thus I do not have and will never get a savings account with Commerce. However they do have free checking that does not require a minimum balance (it does require direct deposit, but unlike Bank of America, doesn't require a minimum monthly deposit). Like most banks, Commerce offers the option to allow them to deny payment if I attempt to purchase something that costs more than my bank balance. That's great, but only applies to ATM purchases. Not a big deal for me, since Commerce isn't my primary bank, I rarely use my ATM card. But still..
Online practices and policies aren't that different than any other bank. For starters, the ATM issue I just mentioned oddly doesn't apply to online payments. In other words, if I have auto-pay set and do not have enough cash at the time the payment is scheduled to transmit, Commerce will just let the payment go through. That defeats the big advantage of online banking. My primary bank - ING Direct - doesn't do that. If no money is in the bank they don't send payment. I wish Commerce would deny payments and asked them to do so or if there was some program I can enroll in to make that happen. They "can't do that" is what I was told.
As for the online experience, again, nothing that stands out - except for the fact they obviously are using some kind of commercially available template - I found a number of banks that have the exact same layout as Commerce - albeit with different colors. The recent enhancements are good, but still lags behind ING Direct, Ally B
I was a checking account customer for 9 years and they decided to change the account type in October to a fee based one and put it at the bottom of the monthly statement in the fine print and I do not even receive paper bills. When I finally noticed the fees in April they refunded one and told me the others were not refundable and I should have "caught" it. I closed the account. They still will not repay the money they took out of my account.
Although Commerce Bank was successfully sued for inappropriate determination of overdrafts, it seems to be part of their culture to seek out overdrafts and assess OD fees as soon as possible. Good luck trying to get someone on the phone to discuss process and issues. Customer service remains a thing of the past and Commerce is leading the way in making Banking a faceless industry. I have had ten different Private Bankers in less than 10 years and it has become obvious turnover and re-assignment within Commerce are an on going issue.