A mixed bag with Commerce. Bank personnel are friendly and nice enough to keep me coming back. I was even contacted by a branch manager shortly after opening my account online - very nice touch. If I were an old-school customer this would be great, but I'm decidedly new-wave, high-tech, so online banking is where I am.
Bank policies aren't that different than other brick-and-mortar banks in my area - they require a minimum balance for savings accounts or ding you with a service fee, thus I do not have and will never get a savings account with Commerce. However they do have free checking that does not require a minimum balance (it does require direct deposit, but unlike Bank of America, doesn't require a minimum monthly deposit). Like most banks, Commerce offers the option to allow them to deny payment if I attempt to purchase something that costs more than my bank balance. That's great, but only applies to ATM purchases. Not a big deal for me, since Commerce isn't my primary bank, I rarely use my ATM card. But still..
Online practices and policies aren't that different than any other bank. For starters, the ATM issue I just mentioned oddly doesn't apply to online payments. In other words, if I have auto-pay set and do not have enough cash at the time the payment is scheduled to transmit, Commerce will just let the payment go through. That defeats the big advantage of online banking. My primary bank - ING Direct - doesn't do that. If no money is in the bank they don't send payment. I wish Commerce would deny payments and asked them to do so or if there was some program I can enroll in to make that happen. They "can't do that" is what I was told.
As for the online experience, again, nothing that stands out - except for the fact they obviously are using some kind of commercially available template - I found a number of banks that have the exact same layout as Commerce - albeit with different colors. The recent enhancements are good, but still lags behind ING Direct, Ally B
I called about my online banking and how someone had already set up an online account under my account #. After being on the line with a clueless lady for fifteen minutes, she then told me that i was speaking to the wrong person for online banking information. She then transfered me to the correct department to where i was put on hold for 30 minutes. That was 30 minutes out of my day that was spent on hold waiting for someone to then be disconnected.
30 minutes is absolutely not acceptable under any circumstance. I will be switching bank due to the lack of customer service. I would not recommend commerce back to anyone. I am quite frankly very very mad as i have been a customer for quite sometime. Also, on multiple occasions, i have went to the atm to withdraw money and the atms were out of money. Terrible over the phone customer service-terrible in bank customer service.
Terrible customer service all around. You would think they would care a little bit more considering they are holding your money. Do not sign up at commerce!
Commerce Bank has a "Security Department" that routinely cuts off the use of your credit / debit card based on transactions that they aren't comfortable with.
If their "security reviewers" arent familiar with what you are purchasing, they'll put a hold on your card.
Unfortunately, most of their "security representitaves" are US midwestern simpletons with little exposure or experience outside of grocery stores and Wal-Mart.
Probably a good bank if you only want to spend money on milk, eggs and appointments with the hairdersser.
STAY AWAY from this bank if you use your card for online transactions.