MyBankTracker rated Commerce Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Worst customer service i ever experienced. I acidentally overpaid 3,000 on my account and i have been calling them for a week and no one will even tell me when they will ship the check back to me and i have been begging them to please expedite because i need to pay my mortgage and they are not being helpful!
For those of you that can only complain about commerce bank, maybe the next time you're in the neighborhood of lansing, kansas, you need to stop at the branch location located next to woody's express. Jennifer, jeff, and jessica know what the definition of customer service is!! I've been in the banking/financial services for over 39 years, seen my share of good and bad employees. But at the lansing location, you not only have very competent people to handle your financial needs, but they also have a great personality and treat you like you're their top customer. So here's to the commerce bank lansing branch - people doing it right!! Dww
They don't listen. They take money out of the wrong accounts. They don't know how to properly identify five dollar bills. Took forty dollars out of my deposit claiming they were fake. Teller couldn't see well enough to identify bills.