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C
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Commerce Bank Customer Review

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lynn's Profile Image

1 out of 5 marks

Reviewed by lynn

Jul 30th 2012

Horrible

Worst customer service i ever experienced. I acidentally overpaid 3,000 on my account and i have been calling them for a week and no one will even tell me when they will ship the check back to me and i have been begging them to please expedite because i need to pay my mortgage and they are not being helpful!!!!

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Other Commerce Bank Reviews

arethy's Profile Image

Reviewed by arethy

Jul 21st 2014

1 out of 5 marks

Horrible Service

I went there with my 89 YO mother to get her finances in order. There were 4 people in line and only 2 CS reps. We waited 45 mins to get waited on. The CS service reps were rude and didn't care if they ever waited on you. Once we finally got "waited on" the woman ignored us and I thought she fell asleep while looking at her computer without once saying anything. Just really bad service. Avoid this at all cost!!

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AntoineKrieger's Profile Image

Reviewed by AntoineKrieger

Apr 1st 2014

2 out of 5 marks

Opaque policies

Hi,

I have been a customer of CommerceBank for 8 years. Recently, they started putting holds in my credit card payments every month, for no obvious reason. I found myself in the absurd position to be out of money when I do make payments on time (and far more than the minimum required).

When I asked them about that, they had the nerve to tell me that it was all electronic and that they could do nothing about it.

I am looking forward to get another credit card so as not to depend on this Kremlin-like bank.

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