Worst customer service i ever experienced. I acidentally overpaid 3,000 on my account and i have been calling them for a week and no one will even tell me when they will ship the check back to me and i have been begging them to please expedite because i need to pay my mortgage and they are not being helpful!!!!
Commerce Bank has a "Security Department" that routinely cuts off the use of your credit / debit card based on transactions that they aren't comfortable with.
If their "security reviewers" arent familiar with what you are purchasing, they'll put a hold on your card.
Unfortunately, most of their "security representitaves" are US midwestern simpletons with little exposure or experience outside of grocery stores and Wal-Mart.
Probably a good bank if you only want to spend money on milk, eggs and appointments with the hairdersser.
STAY AWAY from this bank if you use your card for online transactions.
I went there with my 89 YO mother to get her finances in order. There were 4 people in line and only 2 CS reps. We waited 45 mins to get waited on. The CS service reps were rude and didn't care if they ever waited on you. Once we finally got "waited on" the woman ignored us and I thought she fell asleep while looking at her computer without once saying anything. Just really bad service. Avoid this at all cost!!