MyBankTracker rated Commerce Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Worst customer service i ever experienced. I acidentally overpaid 3,000 on my account and i have been calling them for a week and no one will even tell me when they will ship the check back to me and i have been begging them to please expedite because i need to pay my mortgage and they are not being helpful!
I went in to do an early payoff on a loan and had spoken with the 800 linr customer service a few times prior to going in, to make sure I knew what to expect, so when the teller started telling me that they couldn't do what I was expecting, the situation became very frustrating. Hindsight 20/20, I got a bit more upset than I like to admit, and I did apologize to Jenny after the fact, but she was the one that the teller called over, and she was extremely patient and went above and beyond to help alleviate the situation and get the process completed. She was very understanding and very pleasant to work with. If you need anything from this branch, ask for Jenny!!!
We were in Cape Girardeau to purchase a car and used this bank instead of our
Commerce Bank in Eureka. I 'm glad to say they went out of their way to help and we had a hearty laugh about a box of dum dum suckers they had on the counter. Very nice people that I would love to have at our branch. Thanks so much.