Where to start? I always use the blue hills branch, because that is where my employer banks. I have actually sat in the drive-up alone for 22 minutes while being ignored. As of today, i have four days worth of checks and deposits sitting in my account, "pending" - that no one can take the time to key into the system. The tellers are the ultimate in rude - they don't even speak when you send a deposit through the drive-up - not a hello, a thank you - nothing. I also have a savings account, from which they are supposed to draw in the event i overdraw my checking account. Can't do that aright either. I'm changing banks asap!
For those of you that can only complain about Commerce Bank, maybe the next time you're in the neighborhood of Lansing, Kansas, you need to stop at the branch location located next to Woody's Express. Jennifer, Jeff, and Jessica know what the definition of customer service is!! I've been in the banking/financial services for over 39 years, seen my share of good and bad employees. But at the Lansing location, you not only have very competent people to handle your financial needs, but they also have a great personality and treat you like you're their top customer. So here's to the Commerce Bank Lansing Branch....people doing it right!! DWW
They don't listen. They take money out of the wrong accounts. They don't know how to properly identify five dollar bills. Took forty dollars out of my deposit claiming they were fake. Teller couldn't see well enough to identify bills.