Where to start? I always use the blue hills branch, because that is where my employer banks. I have actually sat in the drive-up alone for 22 minutes while being ignored. As of today, i have four days worth of checks and deposits sitting in my account, "pending" - that no one can take the time to key into the system. The tellers are the ultimate in rude - they don't even speak when you send a deposit through the drive-up - not a hello, a thank you - nothing. I also have a savings account, from which they are supposed to draw in the event i overdraw my checking account. Can't do that aright either. I'm changing banks asap!!!!!!!
This branch is unfriendly and is fully intent on charging exorbitant fees to their personal customers. We have been commerce customers since 2000 and are switching to our credit union. Commerce's interest rates they charge us are high, and the rates on their investments are low. Customer service is lousy and they are "fee happy. "
their online website is nice, though. That is it's only redeeming factor. Wish i could rate a zero, but i can't.
Commerce Bank keeps adding fees to small businesses! Just lately, they have tricked small businesses into using "remote deposit" which is nice for small businesses but it is also very beneficial to commerce that it reduces teller time. But guess what? they want small businesses to Pay for it! What a rip! I will move my accounts elsewhere. to some other bank that really does care about small businesses. If you have a business, stay away from Commerce, such con artists!
On a side note, the people at the local bank are nice...they can't help it that corporate is greedy!