MyBankTracker rated Commerce Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Where to start? I always use the blue hills branch, because that is where my employer banks. I have actually sat in the drive-up alone for 22 minutes while being ignored. As of today, i have four days worth of checks and deposits sitting in my account, "pending" - that no one can take the time to key into the system. The tellers are the ultimate in rude - they don't even speak when you send a deposit through the drive-up - not a hello, a thank you - nothing. I also have a savings account, from which they are supposed to draw in the event i overdraw my checking account. Can't do that aright either. I'm changing banks asap!
I was a checking account customer for 9 years and they decided to change the account type in October to a fee based one and put it at the bottom of the monthly statement in the fine print and I do not even receive paper bills. When I finally noticed the fees in April they refunded one and told me the others were not refundable and I should have "caught" it. I closed the account. They still will not repay the money they took out of my account.
Although Commerce Bank was successfully sued for inappropriate determination of overdrafts, it seems to be part of their culture to seek out overdrafts and assess OD fees as soon as possible. Good luck trying to get someone on the phone to discuss process and issues. Customer service remains a thing of the past and Commerce is leading the way in making Banking a faceless industry. I have had ten different Private Bankers in less than 10 years and it has become obvious turnover and re-assignment within Commerce are an on going issue.