I moved to a state where Commerce Bank doesn't exist and was forced to close my account. After 6 months my account is still open and I have been sent to collections and my credit score compromised over a $35 mistake that was theirs to begin with! Because of poor communication and lack of followthrough on the part of both their customer service and collections department, I still have no resolution! Allison, the last rep I spoke with from collections told me she would call back with a resolution and never did! This will effect me for years to come and I am so frustrated because I don't know what else to do! What a nightmare!
All branchs have the same 1-800 number and to get to your branch you have to enter SS# and go through 5 sets of push 1 thru 4 to get where you are trying to get, Then wait 13 min to get an 1-800 operator to put you in contact with your bank. this is NUTS, no where on the internet do they publish local branch phone number only address. I am closing my accounts today