I moved to a state where Commerce Bank doesn't exist and was forced to close my account. After 6 months my account is still open and I have been sent to collections and my credit score compromised over a $35 mistake that was theirs to begin with! Because of poor communication and lack of followthrough on the part of both their customer service and collections department, I still have no resolution! Allison, the last rep I spoke with from collections told me she would call back with a resolution and never did! This will effect me for years to come and I am so frustrated because I don't know what else to do! What a nightmare!
I went there with my 89 YO mother to get her finances in order. There were 4 people in line and only 2 CS reps. We waited 45 mins to get waited on. The CS service reps were rude and didn't care if they ever waited on you. Once we finally got "waited on" the woman ignored us and I thought she fell asleep while looking at her computer without once saying anything. Just really bad service. Avoid this at all cost!!
I have been a customer of CommerceBank for 8 years. Recently, they started putting holds in my credit card payments every month, for no obvious reason. I found myself in the absurd position to be out of money when I do make payments on time (and far more than the minimum required).
When I asked them about that, they had the nerve to tell me that it was all electronic and that they could do nothing about it.
I am looking forward to get another credit card so as not to depend on this Kremlin-like bank.