I moved to a state where Commerce Bank doesn't exist and was forced to close my account. After 6 months my account is still open and I have been sent to collections and my credit score compromised over a $35 mistake that was theirs to begin with! Because of poor communication and lack of followthrough on the part of both their customer service and collections department, I still have no resolution! Allison, the last rep I spoke with from collections told me she would call back with a resolution and never did! This will effect me for years to come and I am so frustrated because I don't know what else to do! What a nightmare!
This branch is unfriendly and is fully intent on charging exorbitant fees to their personal customers. We have been commerce customers since 2000 and are switching to our credit union. Commerce's interest rates they charge us are high, and the rates on their investments are low. Customer service is lousy and they are "fee happy. "
their online website is nice, though. That is it's only redeeming factor. Wish i could rate a zero, but i can't.
Commerce Bank keeps adding fees to small businesses! Just lately, they have tricked small businesses into using "remote deposit" which is nice for small businesses but it is also very beneficial to commerce that it reduces teller time. But guess what? they want small businesses to Pay for it! What a rip! I will move my accounts elsewhere. to some other bank that really does care about small businesses. If you have a business, stay away from Commerce, such con artists!
On a side note, the people at the local bank are nice...they can't help it that corporate is greedy!