I moved to a state where Commerce Bank doesn't exist and was forced to close my account. After 6 months my account is still open and I have been sent to collections and my credit score compromised over a $35 mistake that was theirs to begin with! Because of poor communication and lack of followthrough on the part of both their customer service and collections department, I still have no resolution! Allison, the last rep I spoke with from collections told me she would call back with a resolution and never did! This will effect me for years to come and I am so frustrated because I don't know what else to do! What a nightmare!
Commerce Bank has a "Security Department" that routinely cuts off the use of your credit / debit card based on transactions that they aren't comfortable with.
If their "security reviewers" arent familiar with what you are purchasing, they'll put a hold on your card.
Unfortunately, most of their "security representitaves" are US midwestern simpletons with little exposure or experience outside of grocery stores and Wal-Mart.
Probably a good bank if you only want to spend money on milk, eggs and appointments with the hairdersser.
STAY AWAY from this bank if you use your card for online transactions.
I went there with my 89 YO mother to get her finances in order. There were 4 people in line and only 2 CS reps. We waited 45 mins to get waited on. The CS service reps were rude and didn't care if they ever waited on you. Once we finally got "waited on" the woman ignored us and I thought she fell asleep while looking at her computer without once saying anything. Just really bad service. Avoid this at all cost!!