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Bank Report Card

Overall Rating

About Discover Bank

Since 1911, Discover Bank has been providing superior banking products with service designed to help customers achieve their financial goals.

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Customer Service Number

1-800-347-7000

Average Customer Reviews

2 out of 5 marks for 49 reviews

Poor

Bank Financial Health

Texas Ratio

Good

Bank Fees

According to National Average

Fair

Interest Rates

According to National Average

Fair

Remote Deposit Access

Mobile deposit, scan remote deposit checks

Good

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Good

  • Savings Account
  • APY0.80%
  • MIN. TO OPEN$500

  • Earn over 5X the National Savings Average.

  • View Offer
  • 48 months CD
  • APY1.35%
  • MIN. TO OPEN$2,500

  • Rates consistently exceed the National Averages.

  • View Offer

Discover Bank Fees & Rates

  • Type Fee National average
    Monthly Inactivity N/A $6
    Non-Sufficient Fund (Overdraft) $30 $30
    Stop Payment item $15 $27
    Return Deposit $15 $16
    Domestic Wire Transfer (Outbound) $30 $22
    Domestic Wire Transfer (Inbound) $0 $8
    Non-Bank ATM $0

    No Fee, No Refund

    		 $1

Discover Bank Reviews

49

Average customer rating

2 out of 5 marks

See all 49 customer reviews »

Most Helpful Customer Reviews

anne marie m's Profile Image

anne marie m reviewed Discover Bank

Mar 5th 2009

4 out of 5 marks

“So Far, so good, I'm Happy”

I have been very happy with the service from Discover Bank. My only regret was I didn't know they gave a $50 incentive for applying for your acct. on-line which I would have taken advantage of if I had only been made aware. In these hard times everyone could use $50.00 extra. Other than that I have been very pleased with the way the bank has handled my account.

Sincerely,

AMM

Is this review helpful? ▲ Yes 3 ▼ No 2

DiscoverCardStinks's Profile Image

DiscoverCardStinks reviewed Discover Bank

Jul 3rd 2012

2 out of 5 marks

“One Of My Worst Experiences With Online Banking, Horrid!”

Opening an online savings account with discover bank is a mistake. I found out the hard way. They are a day or two slow in transferring money out. That hurt a little but one can live with that. There are several other minor things that are troublesome, including horrible customer service. One can live with some of these things, as long as my money is fine. The big issue came when i transferred everything out of the account on the 24th of the month. I was stunned when i didn’t get any interest for the month, 24 days in. They told me that i forfeited that when i transferred everything out. Awful. I never thought i'd say this but american express (http://personalsavings. Americanexpress. Com/) is much better. Money transfers on time, better rates, plus, they do not steal your interest money. I have learned from experience, i hope no one else suffers my fate.

Is this review helpful? ▲ Yes 3 ▼ No 0

sheila h's Profile Image

sheila h reviewed Discover Bank

Jun 4th 2009

1 out of 5 marks

“Never get YOUR MONEY back”

I had a CD but had to close it early. I have now been 3 weeks trying to get my money returned. First they told me I had to receive it by check (they wire transfered it out of my account) and I NEVER received the check. Every time I call I get someone new and have to tell the whole story again. I have called repeatedly and get a differnet response each time. I have been told the check is lost, that they have issured another and it is being overnighted, that they're verifiying a stop payment on the 1st check and they will call me back. I'm really pissed and worried that I will NEVER get my money back. I WILL NEVER AND I REPEAT NEVER DEAL WITH THEM AGAIN. THERE IS SOMETHING TO BE SAID ABUT DOING BUSINESS WITH LOCAL BANKS. BEWARE UNLESS YOU ARE RICH AND CAN AFFORD TO TAKE A CHANCE. I FEEL LIKE I'VE BEEN SCAMMED!

Is this review helpful? ▲ Yes 6 ▼ No 0

See all 49 customer reviews »

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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.

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