A+ MyBankTracker Rating

Discover Bank

About Discover Bank

Since 1911, Discover Bank has been providing superior banking products with service designed to help customers achieve their financial goals.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Discover Bank Bank Customer Reviews

  • R
    Reviewed By richards Aug 26, 2014

    Delaying transfer and no extra interest

    Have a number of IRA CD's. One recently matured and I decided to withdraw the funds. Filled out their form to have funds sent electronically to my local account. Received a written confirmation dated August 11 that funds would be scheduled for transfer on August 20. Called DiscoverBank on August 26 when funds did not arrive at my bank. Was told initially by customer service that funds were actually transferred on August 21. When I pressed to speak with transfer department, she put me on hold and came back to say that the funds transfer was actually initiated on August 22, and that there was no actual transfer department that I could speak with. Why am I not being paid extra interest for the day (or two) that DiscoverBank held my funds before actually initiating the transfer?

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  • K
    Reviewed By KCMOjohn Feb 13, 2014

    The worst bank ever

    First: complaining here doesn't help. File a complaint with the FDIC at: https://www2.fdic.gov/starsmail/index.asp

    Second: to the person that keeps posting about Discover Card, this site is in relation to Discover Bank, not Discover Card; two separate entities.

    Began the account in November with their Cashback Checking. Was induced due to BoA now charging me $25 mth in fees. Figured the $50 Discover Bank gave me to open the account then the cashback each transaction was worth it. Boy I was wrong.

    I've had nothing but trouble with them. I've spent well over three hours, yes, three hours on the phone with customer service about their Funds Availability. Filed a complaint with the FDIC, as one of my deposits was incorrectly deposited on a different day. Discover Bank hides behind their "mobile deposits are not subject to the Funds Availability Act"; however, did admit the deposit was incorrectly deposited on a different day.

    When I began the account, the rep said that there were hold times, however after 6 months those hold times would not apply. Now, however, Discover Bank is saying that not to be the case and is further saying that mobile deposits can be made available "at their discretion earlier". At their discretion. Wow, way to hose your customers.

    There is a reason Bank of America charges a fee. In the near seven years I've had them as a bank I've spent maybe 20 minutes on the phone - IN SEVEN YEARS. In four months I've spent well over three HOURS on the phone with Discover Bank. They are the most awful customer service. Never call you back - unless you file a complaint with the FDIC then they call you back all the time.

    I'm so disappointed in them. Now Discover CARD is completely different. Awesome cust service and never any complaints. Maybe their Bank should take a cue from the Card side.

    Also, when making a transaction, the Bank side of the account only updates 3 or 4 times a day; unlike the Card side.

    You'll do well to avoid

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  • 1
    Reviewed By 1234kmc Apr 9, 2015

    IRA CD account

    They are gouging consumers.
    I have an IRA account, matures on 3/30/2015, contact them 3/20/2015 concerning closing the CD at mature day, they inform me to me in a distribution form by 4/8/2015.
    Send in form on 4/1/2015. message them on 4/7/2015 to make sure everything is set - no reply. 4/9/2015 they renew my CD, call them, they said form is not complete because I did not fill in the amount. I told them I did not know the actual amount because of interest paid. Do you think the bank will contact you about it.
    Now in order to close the account, they will charge me over $180.00 fees and early withdrawal. I said that is more than you guys paid me interest last year.
    That is highway robbery by delaying couple days here and there, so you pass the grace period.

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