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Discover Bank Customer Review

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Dave C's Profile Image

4 out of 5 marks

Reviewed by Dave C

Oct 8th 2010

Discover online banking has improved

I opened savings and cd accounts at Discover online in 2009 and it was neither quick nor simple; it took a while for my funds to be deposited, my online access to be established, etc. And last year, transferring funds between Discover and my other banks was a major pain. However, they have been slowly improving their online banking. It is now much easier to transfer funds, although Discover seems to take about a day longer than ING does. And it was trivial, when my cd matured, to deposit those funds into savings instead of having the cd renew automatically. The Discover cd rates are currently significantly higher than ING, so now that things seem to be working smoothly I am transferring the bulk of my savings from ING to Discover. I'm thinking of transferring my IRA over as well.

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Other Discover Bank Reviews

lmart008's Profile Image

Reviewed by lmart008

Aug 11th 2014

5 out of 5 marks

Great customer service!

I've only had a couple of errors (merchant-side) with my accounts, and every time I contacted customer service I received prompt and genuinely helpful support. Their investigation and resolution teams really know their stuff!

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JIMMYGJR's Profile Image

Reviewed by JIMMYGJR

Apr 16th 2014

5 out of 5 marks

Best Credit Card/banking Experience Ever!

I've had a discover card for over 25 years. Any merchant dispute I had was resolved by discover in a timely manner. I've since been using discover banking. Again, my experiences on the phone and on-line have all been extremely positive. Although there are other banks currently offering CD rates a bit higher than those of discover bank, I would not change banks for a minimal 20 basis points. Service is just as important as the rate of return.

I would and have recommended Discover card and Discover bank to anyone who is looking for quality service and returns!

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