MyBankTracker rated Discover Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
1) ties in poorly with the discover credit card online site. I guess there could be technical/legal reasons for this, but i sure would've appreciated a single name/password a single view into my holdings with the company. 2) when my cd matured i ran into issues. 2a) they claimed they'd send me a maturity notice 3 weeks in advance. I got no such notice. 2b) they have a 9 day "grace period" to change the maturity action before they roll it over for another year. 9 days is far too short a time, especially with no notice given. Thankfully i had it on my calendar to check. 2c) there is no way to set the maturity action online, you have to call, which is annoying in this day and age. 2d) finally, a $30 wire transfer fee for putting the funds back into a normal bank account is completely ridiculous (they sure didn't charge me to move the money in! ). I've wired money in and out of accounts all over the place and never heard of a charge before this. I won't be using them again.
We opened a savings account and really were enjoying the interest we were getting. Only negative was when we transferred money from another account to discover it came out immediately but took days before it was put into my savings. The real problem was when i decided to open a checking account with discover. I did it online and made 2 mistakes i did not realize until i submitted it. I immediately contacted someone at discover banking and after spending about an hour with them i was told everything was fixed and i was ready to go.
A couple of days later i signed onto my discover account only to find that my savings account had disappeared but the checking was there. I called spoke to customer service and was informed i was not authorized to access my savings account. I was not happy and after some research they said that they had to work on it and they would keep me in the loop on the status. After not hearing from them for a couple of days i called back and this time i was told by a supervisor he would call me back.
He called me back and said they were working on the problem and he would own the problem and continue to keep me in the loop. Again days went by no word so i called spoke to another supervisor and he said he would transfer me savings into my checking and once the got my savings account fixed he would make sure that i would not lose any interest that i would have received if it was left in savings and would call me as soon as my savings was fixed. That was over a month ago and i have not heard one word from discover. I plan on closing the checking account and never bank where i can't walk in to talk to someone and get my problem resolved. Very bad experience.
I have 2 adresses a summer and a different winter one and they only accept one at a time. Both adresses were in their system at one time.
My CD was maturing 6/3 and they only could send it to my winter address, it is now a month later and I still don't have it, they are looking for it, since it was sent on 6/8 and probably could not be forwarded.
There are not enough possibilities of changing things through the internet, too many calls to be made or having to write (fax)them.
I am letting my CD's run out and not renew them.