1) Ties in poorly with the Discover Credit Card online site. I guess there could be technical/legal reasons for this, but I sure would've appreciated a single name/password a single view into my holdings with the company.
2) When my CD matured I ran into issues.
2a) They claimed they'd send me a maturity notice 3 weeks in advance. I got no such notice.
2b) They have a 9 day "grace period" to change the maturity action before they roll it over for another year. 9 days is far too short a time, especially with no notice given. Thankfully I had it on my calendar to check.
2c) There is no way to set the maturity action online, you have to call, which is annoying in this day and age.
2d) Finally, a $30 wire transfer fee for putting the funds back into a normal bank account is completely ridiculous (they sure didn't charge me to move the money in!). I've wired money in and out of accounts all over the place and never heard of a charge before this.
I won't be using them again.
We have our "Rainy day" fund at Discover bank. The fact that ACH transfers are much slower was not a big deal, because we don't plan on making withdrawals often. I wanted to leave that account alone, and open a second account for savings. At ING they ask "How much, where's the money coming from, and what do you want to call it". At Discover bank I needed to fill out a complete form with SSN, phones, addresses, occupations, etc.
After dutifully filling that out, the response was "Call us". When I called I was told "We are getting a lot of accounts, so we don't know when yours will be approved. We might approve it soon, or we might send you a letter asking for further information". Since there was a minimum opening deposit of $500, that much is sitting in limbo. I asked if I could cancel the process, but I was told that once it started there was nothing that could be done to stop it.
It's kind of surprising, Discover Card has excellent customer service. As far as Discover Bank, there ar much better ones out there.
I've only had a couple of errors (merchant-side) with my accounts, and every time I contacted customer service I received prompt and genuinely helpful support. Their investigation and resolution teams really know their stuff!