1) Ties in poorly with the Discover Credit Card online site. I guess there could be technical/legal reasons for this, but I sure would've appreciated a single name/password a single view into my holdings with the company.
2) When my CD matured I ran into issues.
2a) They claimed they'd send me a maturity notice 3 weeks in advance. I got no such notice.
2b) They have a 9 day "grace period" to change the maturity action before they roll it over for another year. 9 days is far too short a time, especially with no notice given. Thankfully I had it on my calendar to check.
2c) There is no way to set the maturity action online, you have to call, which is annoying in this day and age.
2d) Finally, a $30 wire transfer fee for putting the funds back into a normal bank account is completely ridiculous (they sure didn't charge me to move the money in!). I've wired money in and out of accounts all over the place and never heard of a charge before this.
I won't be using them again.
Have a number of IRA CD's. One recently matured and I decided to withdraw the funds. Filled out their form to have funds sent electronically to my local account. Received a written confirmation dated August 11 that funds would be scheduled for transfer on August 20. Called DiscoverBank on August 26 when funds did not arrive at my bank. Was told initially by customer service that funds were actually transferred on August 21. When I pressed to speak with transfer department, she put me on hold and came back to say that the funds transfer was actually initiated on August 22, and that there was no actual transfer department that I could speak with. Why am I not being paid extra interest for the day (or two) that DiscoverBank held my funds before actually initiating the transfer?
People that whine about banks being "insensitive" just need to stop charging, get a second or third job and pay their darn bills! Stop living beyond means and stop expecting everyone else to pay for YOUR mistakes. I raised a child on my own. No welfare, no food stamps. Just lots of hard work and pride. What happened to everyone's pride and self esteem????