1) Ties in poorly with the Discover Credit Card online site. I guess there could be technical/legal reasons for this, but I sure would've appreciated a single name/password a single view into my holdings with the company.
2) When my CD matured I ran into issues.
2a) They claimed they'd send me a maturity notice 3 weeks in advance. I got no such notice.
2b) They have a 9 day "grace period" to change the maturity action before they roll it over for another year. 9 days is far too short a time, especially with no notice given. Thankfully I had it on my calendar to check.
2c) There is no way to set the maturity action online, you have to call, which is annoying in this day and age.
2d) Finally, a $30 wire transfer fee for putting the funds back into a normal bank account is completely ridiculous (they sure didn't charge me to move the money in!). I've wired money in and out of accounts all over the place and never heard of a charge before this.
I won't be using them again.
First they held my money for 8 days when I went to a restaurant with a tip. The restaurant ran my card pending then I added a tip. The full amount went through my account then They held that initial pending amount for 8 days before they released my funds. Who has the money to afford to have twice the funds held for 8 days anytime you go to a restaurant?
Then I transferred money from my bank account to them and it took 5 business days to go and this bounced 2 checks for me. As soon as I can stop my direct deposit and get out of this nightmare I am. Horrible customer service. I called very upset and the guy just put it all on me & never even apologized or tried to keep my business.