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Discover Bank Customer Review

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DiscoverCardStinks's Profile Image

2 out of 5 marks

Reviewed by DiscoverCardStinks

Jul 3rd 2012

One Of My Worst Experiences With Online Banking, Horrid!

Opening an online savings account with discover bank is a mistake. I found out the hard way. They are a day or two slow in transferring money out. That hurt a little but one can live with that. There are several other minor things that are troublesome, including horrible customer service. One can live with some of these things, as long as my money is fine. The big issue came when i transferred everything out of the account on the 24th of the month. I was stunned when i didn’t get any interest for the month, 24 days in.

They told me that i forfeited that when i transferred everything out. Awful. I never thought i'd say this but american express (http://personalsavings. Americanexpress. Com/) is much better. Money transfers on time, better rates, plus, they do not steal your interest money. I have learned from experience, i hope no one else suffers my fate.

Is this review helpful? ▲ Yes 4 ▼ No 1

Other Discover Bank Reviews

Frankly's Profile Image

Reviewed by Frankly

Feb 24th 2015

1 out of 5 marks

Started Out Great Until We Had A Problem

We opened a savings account and really were enjoying the interest we were getting. Only negative was when we transferred money from another account to discover it came out immediately but took days before it was put into my savings. The real problem was when i decided to open a checking account with discover. I did it online and made 2 mistakes i did not realize until i submitted it. I immediately contacted someone at discover banking and after spending about an hour with them i was told everything was fixed and i was ready to go.

A couple of days later i signed onto my discover account only to find that my savings account had disappeared but the checking was there. I called spoke to customer service and was informed i was not authorized to access my savings account. I was not happy and after some research they said that they had to work on it and they would keep me in the loop on the status. After not hearing from them for a couple of days i called back and this time i was told by a supervisor he would call me back.

He called me back and said they were working on the problem and he would own the problem and continue to keep me in the loop. Again days went by no word so i called spoke to another supervisor and he said he would transfer me savings into my checking and once the got my savings account fixed he would make sure that i would not lose any interest that i would have received if it was left in savings and would call me as soon as my savings was fixed. That was over a month ago and i have not heard one word from discover. I plan on closing the checking account and never bank where i can't walk in to talk to someone and get my problem resolved. Very bad experience.

Is this review helpful? ▲ Yes 1 ▼ No 0

Johanna S's Profile Image

Reviewed by Johanna S

Jul 7th 2009

2 out of 5 marks

too complicated as an online bank

I have 2 adresses a summer and a different winter one and they only accept one at a time. Both adresses were in their system at one time.

My CD was maturing 6/3 and they only could send it to my winter address, it is now a month later and I still don't have it, they are looking for it, since it was sent on 6/8 and probably could not be forwarded.

There are not enough possibilities of changing things through the internet, too many calls to be made or having to write (fax)them.

I am letting my CD's run out and not renew them.

Is this review helpful? ▲ Yes 4 ▼ No 0

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