Opening an online savings account with discover bank is a mistake. I found out the hard way. They are a day or two slow in transferring money out. That hurt a little but one can live with that. There are several other minor things that are troublesome, including horrible customer service. One can live with some of these things, as long as my money is fine. The big issue came when i transferred everything out of the account on the 24th of the month. I was stunned when i didn’t get any interest for the month, 24 days in. They told me that i forfeited that when i transferred everything out. Awful. I never thought i'd say this but american express (http://personalsavings. Americanexpress. Com/) is much better. Money transfers on time, better rates, plus, they do not steal your interest money. I have learned from experience, i hope no one else suffers my fate.
I've only had a couple of errors (merchant-side) with my accounts, and every time I contacted customer service I received prompt and genuinely helpful support. Their investigation and resolution teams really know their stuff!
I've had a discover card for over 25 years. Any merchant dispute I had was resolved by discover in a timely manner. I've since been using discover banking. Again, my experiences on the phone and on-line have all been extremely positive. Although there are other banks currently offering CD rates a bit higher than those of discover bank, I would not change banks for a minimal 20 basis points. Service is just as important as the rate of return.
I would and have recommended Discover card and Discover bank to anyone who is looking for quality service and returns!