The bank charged NSF fee ($35) even though i had enough funds in my account. After i spent 1hour and 52 minutes on the phone with their customer service representatives they agreed to refund the fees. Still waiting. It's time to go and do banking with a more friendly bank!
One star is too generous. They have no customer service. The rep's lie consistently. I'm serious. Don't believe any 5 star rating, those are lying, too!
I was lured in by their interest rates and by having a Discover credit card for 25 yrs.
Firstly, they never paid the .10 debit card credits so, I just quit using the debit card. That's no where near as bad as the runaround I've gotten in the last 4 months. I inherited an IRA with them that was opened at the same time the checking and savings were opened. They have consistently lied, or just made things up, like you would expect children to do. Today, I was told 2 different stories by two different rep's. The first said they never received my signature card. The second said they had the sig. card but never received any of my other acct. forms. This isn't the first I heard this kind of nonsense. Not even the second. Those forms were actually faxed to Dis. Bank 3 days before Christmas. Before that, it took 3 months to get them to open the beneficiary IRA for me. This was because they never gave me the correct forms I needed. So, every time I faxed or mailed something, they never followed up. I would call and be told a different story every single time. I finally got an account opened in Dec. but have yet to get the funds transferred, one month later. The last rep. actually told me the same thing another told me 2 days ago, that it would take 2 business days for it to be processed. They are actually reading their lies off of a prepared form! I would not believe it if I hadn't lived. So, now I just want out. This is absolutely maddening. I can't believe how many times I've been lied to in the last 4 months regarding the transfer on one simple IRA. They just make it up as they go. Even their names are fake, for example, 20 yr old's named Suzie and Julie. I'm not sure whose idea that is. Apparently, it's a way to avoid responsibility for wrong info. LIES, LIES, LIES. AVOID DISCOVER BANK LIKE THE PLAGUE.
I had a CD but had to close it early. I have now been 3 weeks trying to get my money returned. First they told me I had to receive it by check (they wire transfered it out of my account) and I NEVER received the check. Every time I call I get someone new and have to tell the whole story again. I have called repeatedly and get a differnet response each time. I have been told the check is lost, that they have issured another and it is being overnighted, that they're verifiying a stop payment on the 1st check and they will call me back. I'm really pissed and worried that I will NEVER get my money back. I WILL NEVER AND I REPEAT NEVER DEAL WITH THEM AGAIN. THERE IS SOMETHING TO BE SAID ABUT DOING BUSINESS WITH LOCAL BANKS. BEWARE UNLESS YOU ARE RICH AND CAN AFFORD TO TAKE A CHANCE. I FEEL LIKE I'VE BEEN SCAMMED!