Overall Rating

MyBankTracker rated Discover Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
Amboy Direct
Add
Bank Reviews
TriState Capital Direct
Add
Compare Banks

Discover Bank Customer Review

Post a review
cdseeker's Profile Image

1 out of 5 marks

Reviewed by cdseeker

Jan 3rd 2013

This Is A Terrible Bank With No Customer Service.

I have had numerous cds amounting to a substantial amount of money with discover and only in the last 6 months have things gotten really bad with them. I have contacted customer service several times and gotten perfunctory replies that did not address any of my concerns. They have no customer service. They lie about this in all of their ads and promotions and also lie about having "great" rates. I sense that there are some real problems with this bank and it may be that they just don't want to deal with consumers any longer, at least in the cd market. So i will never buy another cd from them and strongly urge anyone reading this stay away from this bank. Btw, i had to give a one because there was no option for to give a zero.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Discover Bank Reviews

teresa0624's Profile Image

Reviewed by teresa0624

Mar 1st 2015

1 out of 5 marks

HORRIBLE CUSTOMER CARE WITH DOCUMENTATION DEPARTMENT

MY MOTHER AND I HAD A JOINT MONEY MARKET ACCOUNT. SHE PAST AWAY AND I CONTACTED THE BANK TO HAVE MONEY TRANSFERRED INTO THE TRUST ACCOUNT. I STARTED THIS ON DEC 29TH. I FAXED THE REQUESTED INFORMATION THAT DAY. 1 WEEK LATER NO MONEY HAD BEEN TRANSFERRED. I CALLED AND THEN THEY NEEDED A SIGNATURE. THE RESPONSE I RECEIVED ALL OF THE TIMES WAS WE HAVE 10 DAYS TO RESPOND TO YOU. I IMMEDIATELY FAXED AGAIN INFORMATION AND SIGNATURE THEY REQUESTED. I WAITED AGAIN.....I CALLED AGAIN TALKED WITH EDDIE I ASKED SPECIFICALLY WHEN THE MONEY WILL BE TRANSFERRED?? HE SAID FRIDAY JAN 30TH. I CALLED 2 TIMES THAT DAY TALKED WITH EDDIE FIRST HE SAID IT WAS IN PROCESSING. LATER THAT AFTERNOON I TALKED WITH SKYLAR (HE IS THE SUPERVISOR AND THIS IS THE 2ND TIME IN THIS PROCESS I HAVE TALKED WITH HIM). HE NOW INFORMS ME THAT IT WILL BE ON MONDAY DUE TO I AM IN LINE FOR A TRANSFER OF FUNDS. REALLY!!!! THEY DID NOT TRANSFER THE MONEY UNTIL FEB 3RD TUESDAY!!! NOW I REMIND YOU THAT I AM CO-OWNER OF THIS ACCOUNT!!!! IT TOOK FROM DEC 29TH TO FEB 3 FOR A SIMPLE TRANFER OF FUNDS WITH THE ONLY EXPLAINATION OF WE HAVE 10 DAYS............HORRIBLE BANK TO DEAL WITH. NOT ONLY DEALING WITH THIS BUT THE DEATH OF MY MOTHER!! THANK YOU HEATHER,SHANDRA, EDDIE AND SKYLAR FOR THE EXPERIENCE (I WOULD NOT EVEN GIVE THIS BANK A 1 STAR RATING)

Is this review helpful? ▲ Yes 1 ▼ No 0

Frankly's Profile Image

Reviewed by Frankly

Feb 24th 2015

1 out of 5 marks

Started Out Great Until We Had A Problem

We opened a savings account and really were enjoying the interest we were getting. Only negative was when we transferred money from another account to discover it came out immediately but took days before it was put into my savings. The real problem was when i decided to open a checking account with discover. I did it online and made 2 mistakes i did not realize until i submitted it. I immediately contacted someone at discover banking and after spending about an hour with them i was told everything was fixed and i was ready to go.

A couple of days later i signed onto my discover account only to find that my savings account had disappeared but the checking was there. I called spoke to customer service and was informed i was not authorized to access my savings account. I was not happy and after some research they said that they had to work on it and they would keep me in the loop on the status. After not hearing from them for a couple of days i called back and this time i was told by a supervisor he would call me back.

He called me back and said they were working on the problem and he would own the problem and continue to keep me in the loop. Again days went by no word so i called spoke to another supervisor and he said he would transfer me savings into my checking and once the got my savings account fixed he would make sure that i would not lose any interest that i would have received if it was left in savings and would call me as soon as my savings was fixed. That was over a month ago and i have not heard one word from discover. I plan on closing the checking account and never bank where i can't walk in to talk to someone and get my problem resolved. Very bad experience.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews