Overall Rating

MyBankTracker rated Discover Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Discover Bank Customer Review

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cdseeker's Profile Image

1 out of 5 marks

Reviewed by cdseeker

Jan 3rd 2013

This Is A Terrible Bank With No Customer Service.

I have had numerous cds amounting to a substantial amount of money with discover and only in the last 6 months have things gotten really bad with them. I have contacted customer service several times and gotten perfunctory replies that did not address any of my concerns. They have no customer service. They lie about this in all of their ads and promotions and also lie about having "great" rates. I sense that there are some real problems with this bank and it may be that they just don't want to deal with consumers any longer, at least in the cd market. So i will never buy another cd from them and strongly urge anyone reading this stay away from this bank. Btw, i had to give a one because there was no option for to give a zero.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Discover Bank Reviews

aaronandrews's Profile Image

Reviewed by aaronandrews

Jul 31st 2014

5 out of 5 marks

Fantastic Bank

I have been with Discover for a little over a year now. They were the first Company to give me a chance with their credit cards. Even when I had no history. I give them a 5 of 5 just for customer satisfaction. If I ever have an issue with my account I can get ahold of a live person who is friendly and actually wants to help you. This bank is by far one of my most favorite banks.

Is this review helpful? ▲ Yes 3 ▼ No 2

KCMOjohn's Profile Image

Reviewed by KCMOjohn

Feb 13th 2014

2 out of 5 marks

The worst bank ever

First: complaining here doesn't help. File a complaint with the FDIC at: https://www2.fdic.gov/starsmail/index.asp

Second: to the person that keeps posting about Discover Card, this site is in relation to Discover Bank, not Discover Card; two separate entities.

Began the account in November with their Cashback Checking. Was induced due to BoA now charging me $25 mth in fees. Figured the $50 Discover Bank gave me to open the account then the cashback each transaction was worth it. Boy I was wrong.

I've had nothing but trouble with them. I've spent well over three hours, yes, three hours on the phone with customer service about their Funds Availability. Filed a complaint with the FDIC, as one of my deposits was incorrectly deposited on a different day. Discover Bank hides behind their "mobile deposits are not subject to the Funds Availability Act"; however, did admit the deposit was incorrectly deposited on a different day.

When I began the account, the rep said that there were hold times, however after 6 months those hold times would not apply. Now, however, Discover Bank is saying that not to be the case and is further saying that mobile deposits can be made available "at their discretion earlier". At their discretion. Wow, way to hose your customers.

There is a reason Bank of America charges a fee. In the near seven years I've had them as a bank I've spent maybe 20 minutes on the phone - IN SEVEN YEARS. In four months I've spent well over three HOURS on the phone with Discover Bank. They are the most awful customer service. Never call you back - unless you file a complaint with the FDIC then they call you back all the time.

I'm so disappointed in them. Now Discover CARD is completely different. Awesome cust service and never any complaints. Maybe their Bank should take a cue from the Card side.

Also, when making a transaction, the Bank side of the account only updates 3 or 4 times a day; unlike the Card side.

You'll do well to avoid

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