I have had numerous CDs amounting to a substantial amount of money with Discover and only in the last 6 months have things gotten really bad with them. I have contacted customer service several times and gotten perfunctory replies that did not address any of my concerns. They have NO customer service. They lie about this in all of their ads and promotions and also lie about having "great" rates. I sense that there are some real problems with this bank and it may be that they just don't want to deal with consumers any longer, at least in the CD market. So I will NEVER buy another CD from them and strongly urge anyone reading this stay away from this bank. BTW, I had to give a one because there was no option for to give a zero.
First they held my money for 8 days when I went to a restaurant with a tip. The restaurant ran my card pending then I added a tip. The full amount went through my account then They held that initial pending amount for 8 days before they released my funds. Who has the money to afford to have twice the funds held for 8 days anytime you go to a restaurant?
Then I transferred money from my bank account to them and it took 5 business days to go and this bounced 2 checks for me. As soon as I can stop my direct deposit and get out of this nightmare I am. Horrible customer service. I called very upset and the guy just put it all on me & never even apologized or tried to keep my business.