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Discover Bank Customer Review

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cdseeker's Profile Image

1 out of 5 marks

Reviewed by cdseeker

Jan 3rd 2013

This is a terrible bank with NO customer service.

I have had numerous CDs amounting to a substantial amount of money with Discover and only in the last 6 months have things gotten really bad with them. I have contacted customer service several times and gotten perfunctory replies that did not address any of my concerns. They have NO customer service. They lie about this in all of their ads and promotions and also lie about having "great" rates. I sense that there are some real problems with this bank and it may be that they just don't want to deal with consumers any longer, at least in the CD market. So I will NEVER buy another CD from them and strongly urge anyone reading this stay away from this bank. BTW, I had to give a one because there was no option for to give a zero.

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Other Discover Bank Reviews

lmart008's Profile Image

Reviewed by lmart008

Aug 11th 2014

5 out of 5 marks

Great customer service!

I've only had a couple of errors (merchant-side) with my accounts, and every time I contacted customer service I received prompt and genuinely helpful support. Their investigation and resolution teams really know their stuff!

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JIMMYGJR's Profile Image

Reviewed by JIMMYGJR

Apr 16th 2014

5 out of 5 marks

Best Credit Card/banking Experience Ever!

I've had a discover card for over 25 years. Any merchant dispute I had was resolved by discover in a timely manner. I've since been using discover banking. Again, my experiences on the phone and on-line have all been extremely positive. Although there are other banks currently offering CD rates a bit higher than those of discover bank, I would not change banks for a minimal 20 basis points. Service is just as important as the rate of return.

I would and have recommended Discover card and Discover bank to anyone who is looking for quality service and returns!

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