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Discover Bank Customer Review

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C2H5 O's Profile Image

2 out of 5 marks

Reviewed by C2H5 O

Feb 4th 2011

Very hard to get your money back

When I opened account I had to setup it with separate home and mailing addresses. Today I tried to close account, and while on their web site under my account I see correct mailing address, representative does not see it and can't send check there. And of course there is a monthly limit on online transfer, which does not allow me to transfer all money online.

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Other Discover Bank Reviews

djinmn's Profile Image

Reviewed by djinmn

Oct 18th 2014

2 out of 5 marks

Slow, Bad Service

We have our "Rainy day" fund at Discover bank. The fact that ACH transfers are much slower was not a big deal, because we don't plan on making withdrawals often. I wanted to leave that account alone, and open a second account for savings. At ING they ask "How much, where's the money coming from, and what do you want to call it". At Discover bank I needed to fill out a complete form with SSN, phones, addresses, occupations, etc. After dutifully filling that out, the response was "Call us". When I called I was told "We are getting a lot of accounts, so we don't know when yours will be approved. We might approve it soon, or we might send you a letter asking for further information". Since there was a minimum opening deposit of $500, that much is sitting in limbo. I asked if I could cancel the process, but I was told that once it started there was nothing that could be done to stop it.

It's kind of surprising, Discover Card has excellent customer service. As far as Discover Bank, there ar much better ones out there.

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lmart008's Profile Image

Reviewed by lmart008

Aug 11th 2014

5 out of 5 marks

Great customer service!

I've only had a couple of errors (merchant-side) with my accounts, and every time I contacted customer service I received prompt and genuinely helpful support. Their investigation and resolution teams really know their stuff!

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