MyBankTracker rated Discover Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
When I opened account I had to setup it with separate home and mailing addresses. Today I tried to close account, and while on their web site under my account I see correct mailing address, representative does not see it and can't send check there. And of course there is a monthly limit on online transfer, which does not allow me to transfer all money online.
Getting my accounts funded took well over two weeks by ACH, disgusting.
Had my retirement check setup for automatic deposit they posted it twice I reported it like a responsible person should, big mistake, they then removed the second posting making the account balance correct, but the next day they removed the other posting so no retirement check now. Called the so called bank professional, actually just a call center dummy, said that the one correction was done by the treasury dept. that issues my check, I immediately asked for a supervisor because this was not a possibility. The so called supervisor couldn't help me said it would take several days of consulting with his colleagues to get the account corrected. Now I have no retirement funds available, good thing I have enough money to carry me over!!!!
They are a 24/7 online bank why do they need so called working days to correct a problem they created. It should be a few key strokes on his computer and problem corrected. I am so sorry that I made the mistake of opening several accounts, checking, savings, IRA. I am just sick to my stomach now what do I do?
MY MOTHER AND I HAD A JOINT MONEY MARKET ACCOUNT. SHE PAST AWAY AND I CONTACTED THE BANK TO HAVE MONEY TRANSFERRED INTO THE TRUST ACCOUNT. I STARTED THIS ON DEC 29TH. I FAXED THE REQUESTED INFORMATION THAT DAY. 1 WEEK LATER NO MONEY HAD BEEN TRANSFERRED. I CALLED AND THEN THEY NEEDED A SIGNATURE. THE RESPONSE I RECEIVED ALL OF THE TIMES WAS WE HAVE 10 DAYS TO RESPOND TO YOU. I IMMEDIATELY FAXED AGAIN INFORMATION AND SIGNATURE THEY REQUESTED. I WAITED AGAIN.....I CALLED AGAIN TALKED WITH EDDIE I ASKED SPECIFICALLY WHEN THE MONEY WILL BE TRANSFERRED?? HE SAID FRIDAY JAN 30TH. I CALLED 2 TIMES THAT DAY TALKED WITH EDDIE FIRST HE SAID IT WAS IN PROCESSING. LATER THAT AFTERNOON I TALKED WITH SKYLAR (HE IS THE SUPERVISOR AND THIS IS THE 2ND TIME IN THIS PROCESS I HAVE TALKED WITH HIM). HE NOW INFORMS ME THAT IT WILL BE ON MONDAY DUE TO I AM IN LINE FOR A TRANSFER OF FUNDS. REALLY!!!! THEY DID NOT TRANSFER THE MONEY UNTIL FEB 3RD TUESDAY!!! NOW I REMIND YOU THAT I AM CO-OWNER OF THIS ACCOUNT!!!! IT TOOK FROM DEC 29TH TO FEB 3 FOR A SIMPLE TRANFER OF FUNDS WITH THE ONLY EXPLAINATION OF WE HAVE 10 DAYS............HORRIBLE BANK TO DEAL WITH. NOT ONLY DEALING WITH THIS BUT THE DEATH OF MY MOTHER!! THANK YOU HEATHER,SHANDRA, EDDIE AND SKYLAR FOR THE EXPERIENCE (I WOULD NOT EVEN GIVE THIS BANK A 1 STAR RATING)