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MyBankTracker rated Discover Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Discover Bank Customer Review

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C2H5 O's Profile Image

2 out of 5 marks

Reviewed by C2H5 O

Feb 4th 2011

Very hard to get your money back

When I opened account I had to setup it with separate home and mailing addresses. Today I tried to close account, and while on their web site under my account I see correct mailing address, representative does not see it and can't send check there. And of course there is a monthly limit on online transfer, which does not allow me to transfer all money online.

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KCMOjohn's Profile Image

Reviewed by KCMOjohn

Feb 13th 2014

2 out of 5 marks

The worst bank ever

First: complaining here doesn't help. File a complaint with the FDIC at: https://www2.fdic.gov/starsmail/index.asp

Second: to the person that keeps posting about Discover Card, this site is in relation to Discover Bank, not Discover Card; two separate entities.

Began the account in November with their Cashback Checking. Was induced due to BoA now charging me $25 mth in fees. Figured the $50 Discover Bank gave me to open the account then the cashback each transaction was worth it. Boy I was wrong.

I've had nothing but trouble with them. I've spent well over three hours, yes, three hours on the phone with customer service about their Funds Availability. Filed a complaint with the FDIC, as one of my deposits was incorrectly deposited on a different day. Discover Bank hides behind their "mobile deposits are not subject to the Funds Availability Act"; however, did admit the deposit was incorrectly deposited on a different day.

When I began the account, the rep said that there were hold times, however after 6 months those hold times would not apply. Now, however, Discover Bank is saying that not to be the case and is further saying that mobile deposits can be made available "at their discretion earlier". At their discretion. Wow, way to hose your customers.

There is a reason Bank of America charges a fee. In the near seven years I've had them as a bank I've spent maybe 20 minutes on the phone - IN SEVEN YEARS. In four months I've spent well over three HOURS on the phone with Discover Bank. They are the most awful customer service. Never call you back - unless you file a complaint with the FDIC then they call you back all the time.

I'm so disappointed in them. Now Discover CARD is completely different. Awesome cust service and never any complaints. Maybe their Bank should take a cue from the Card side.

Also, when making a transaction, the Bank side of the account only updates 3 or 4 times a day; unlike the Card side.

You'll do well to avoid

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lewislisa's Profile Image

Reviewed by lewislisa

Feb 17th 2014

5 out of 5 marks

Great CREDIT CARD COMPANY!

I have been very happy with my Discover IT for Students! Great credit card that offered a $50 bonus when I applied here

http://bit.ly/1nIqpLL

Discover card gave me a very high credit limit and even overnighted the card to me for free!! Their cashback is AMAZING!! I would highly recommend this company and card

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