I Googled around for reviews on E*TRADE before deciding to bank with them. I heard nothing but horrible reviews but ignored them thinking that many of the issues were just specific to reviewer circumstances or obsolete by now. I haven't even received my checks yet & I am attempting to close the account due to an already existent account freeze where I received notification that there is suspicious activity, to call and confirm identity, and to deal with customer service which has absolutely no clue and no options in regards to my account status. I'm told to wait for a letter in the mail, that they have no one I can talk to for details, and when asking for someone to talk to in regards to closing my account they stated that they don't have anyone capable of doing that. They were, however, very equipped when I needed to OPEN a new account. I only put $100 in the account but I can tell already this is going to be a total hassle. I regret that I ignored the reviews--I should have known better. If this is the vibe I get now, I can only imagine how much of a hassle it would be down the road. I went with Ally Bank & I ain't lookin' back. Ally, on the other hand, is a totally different story. Check 'em out.
Etrade has very strange policies. They put my account to the unclaimed accounts because i did not login my account for a few month but they freeze my account because i logged in too many times in a month as it seems "unusual activities" to them. When i sent them online message they replied back to ask me to call. But the call takes long time and the customer service is horrible.
Etrade is just not a professional investment company. If you are an online funds trading company your website needs to be the best thing about your business. There is just flat out errors in the system over basic things like mutual fund early redemption fees. This easily fixable errors cause you to have to call in every time you want to execute a mutual fund trade. Finally pulled out all of my money today and feel a lot better about it.