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ETRADE Customer Review

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Philip H's Profile Image

1 out of 5 marks

Reviewed by Philip H

Mar 4th 2010

Incompetent

I Googled around for reviews on E*TRADE before deciding to bank with them. I heard nothing but horrible reviews but ignored them thinking that many of the issues were just specific to reviewer circumstances or obsolete by now. I haven't even received my checks yet & I am attempting to close the account due to an already existent account freeze where I received notification that there is suspicious activity, to call and confirm identity, and to deal with customer service which has absolutely no clue and no options in regards to my account status. I'm told to wait for a letter in the mail, that they have no one I can talk to for details, and when asking for someone to talk to in regards to closing my account they stated that they don't have anyone capable of doing that. They were, however, very equipped when I needed to OPEN a new account. I only put $100 in the account but I can tell already this is going to be a total hassle. I regret that I ignored the reviews--I should have known better. If this is the vibe I get now, I can only imagine how much of a hassle it would be down the road. I went with Ally Bank & I ain't lookin' back. Ally, on the other hand, is a totally different story. Check 'em out.

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Other ETRADE Reviews

Aces324's Profile Image

Reviewed by Aces324

Jun 2nd 2014

3 out of 5 marks

Great until it's bad

Honestly it's been pretty ok. I switched to eTrade for the convenience of online brokerage and online checking. I figured it would be nice to have both accounts in the same place and brokerage accounts don't have the same federal transfer restrictions of a savings account. All in all it started great.

Then the bad started. Month after month they were locking my account on because of suspicious activity. It was the same transaction every month -- my rent. I never moved, it was literally the same amount to the same merchant every single month. Finally they decided that rather than lock my account they were going to hold double my rent. Needless to say, I got a little pissed as this overdrafted me by over a grand. Their explanation was garbage and it took all day to return my funds. So a whole day of no account use.

Use them for brokerage, never for checking, far too incompetent.

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tomS's Profile Image

Reviewed by tomS

May 6th 2014

1 out of 5 marks

Zero customer service

I have been keeping money in a money market account and maintaining a stock account on etrade for a few years. My etrade money market visa and my personal American Express card was expiring the end of February and I was in Florida for the winter. My address of record is in Maryland for both cards. I contacted American Express and explained my situation and they overnighted me a new card with a new expiration date. Same conversation with etrade and was told they only send cards to the address of record and the card should be in the mail to me by the end of the month. I explained that I just went through this with American Express and what stellar customer service they provided. Etrade could care less. I have priority mail forwarding with USPS so I thought no big deal.

February turned into March, no card. I contacted them and they said they only will send a new card to the address of record. Talking to numerous low level people got me no resolve. I spoke to a supervisor and they said the same story. I moved up the food chain and spoke with someone with a brain and they told me to send them a letter over my signature requesting a card sent to my Florida address and that should do it. He said it would take a week. Two weeks later, now it is April, I contact them again, all of this is by email showing all of my previous correspondence, and I get a reply that they will only send to the address of record. I was done. I sold my remaining stock and transferred all of the proceeds and the total balance less $0.14 cents to my PNC personal checking account. I am done with them. I cannot believe that they have so many apathetic employees and supervisors. Worse customer service I ever had to deal with.

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