I Googled around for reviews on E*TRADE before deciding to bank with them. I heard nothing but horrible reviews but ignored them thinking that many of the issues were just specific to reviewer circumstances or obsolete by now. I haven't even received my checks yet & I am attempting to close the account due to an already existent account freeze where I received notification that there is suspicious activity, to call and confirm identity, and to deal with customer service which has absolutely no clue and no options in regards to my account status. I'm told to wait for a letter in the mail, that they have no one I can talk to for details, and when asking for someone to talk to in regards to closing my account they stated that they don't have anyone capable of doing that. They were, however, very equipped when I needed to OPEN a new account. I only put $100 in the account but I can tell already this is going to be a total hassle. I regret that I ignored the reviews--I should have known better. If this is the vibe I get now, I can only imagine how much of a hassle it would be down the road. I went with Ally Bank & I ain't lookin' back. Ally, on the other hand, is a totally different story. Check 'em out.
Until today. I learned that they made a business decision to close all my accounts without any warning. I never bounced a check, did not have any margin and had plenty of money in each account. Customer service basically said they have no clue and I will have to wait to get something in the mail. I used them for the convenience of online. But what a nightmare they have put me into. Now I'm fighting to get my money out of them.
Honestly it's been pretty ok. I switched to eTrade for the convenience of online brokerage and online checking. I figured it would be nice to have both accounts in the same place and brokerage accounts don't have the same federal transfer restrictions of a savings account. All in all it started great.
Then the bad started. Month after month they were locking my account on because of suspicious activity. It was the same transaction every month -- my rent. I never moved, it was literally the same amount to the same merchant every single month. Finally they decided that rather than lock my account they were going to hold double my rent. Needless to say, I got a little pissed as this overdrafted me by over a grand. Their explanation was garbage and it took all day to return my funds. So a whole day of no account use.
Use them for brokerage, never for checking, far too incompetent.