I Googled around for reviews on E*TRADE before deciding to bank with them. I heard nothing but horrible reviews but ignored them thinking that many of the issues were just specific to reviewer circumstances or obsolete by now. I haven't even received my checks yet & I am attempting to close the account due to an already existent account freeze where I received notification that there is suspicious activity, to call and confirm identity, and to deal with customer service which has absolutely no clue and no options in regards to my account status. I'm told to wait for a letter in the mail, that they have no one I can talk to for details, and when asking for someone to talk to in regards to closing my account they stated that they don't have anyone capable of doing that. They were, however, very equipped when I needed to OPEN a new account. I only put $100 in the account but I can tell already this is going to be a total hassle. I regret that I ignored the reviews--I should have known better. If this is the vibe I get now, I can only imagine how much of a hassle it would be down the road. I went with Ally Bank & I ain't lookin' back. Ally, on the other hand, is a totally different story. Check 'em out.
I tried to open an account at etrade around January 1 2014. My credit bureau has a fraud alert system for security reasons. So I was told I had to mail a copy of my ID and SSN cards.
I sent it in in a full clear color printer copy.
I waited a week and called and was told that my SSN card copy was not clear enough in their scanned copy. The guy said I must have faxed it in. No it was not faxed in, it is their scanner problem. Then I was told to fax another copy.
Since then I have opened an account at Scottrade and TDAmeritrade. TDAmeritrade even just verified over the phone and did not ask for any ID copies.
So I will agree with the other complaints that these etrade people are incredibly incompetent.
I never post any negative review on anything for over 10 year. but his etrade really makes me mad. just show you one example in the past. I was holding an option position and can't access their web site at the expiration day. instead of sell the position, they exercised the option even i didn't have enough funds in the account to exercise. so l lost a lots of money plus own them some money.(my whole money in the account wipe out plus have to send in more money to cover).
the latest one is i fed up with them and try to withdraw most of my own money to do something in urgent. they freezed my account, didn't allow me to withdraw the money and have to call them to discuss. you must be crazy to think about open an account with them. use tdameritrade, they are much better.