About EverBank

EverBank Financial Corp is a privately held bank holding company headquartered in Jacksonville, Florida. With approximately $11.5 billion in assets, $8.9 billion in deposits, approximately 2,000 employees, and over 700,000 customers nationwide, EverBank is one of the industry's fastest growing, high performing bank holding companies.
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Customer Rating
Based on 26 Reviews
Financial Health
Based on Texas Ratio: 23.97
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Customer Reviews

Most Helpful Customer Reviews

MrKiril's Profile Image

Reviewed by MrKiril

Oct 4th 2013

4 out of 5 marks

Gut-wrenching, abysmal at best way to open an account

Took many phone calls and emails, and never returned calls to actually initialize my account, thanks to a plethora of (mostly unprofessional) reps passing the buck like champs. I later had to mail documents in order to process the opening

Finally my money market account deposit was accepted and all is well, Free checks are part of the deal, as well as a decent interest rate for the first year.

Their website isn't very pretty or user friendly, but the iPhone app is a joke, very limited information can be accessed beyond your balance, and the fact that you have an account with Everbank.

I hope someone at Everbank is reading this you guys need to step up your game and focus on customer service and give us a credible app!

Is this review helpful? ▲ Yes 2 ▼ No 0

Ken's Profile Image

Reviewed by Ken

Dec 2nd 2011

2 out of 5 marks

Initial Setup Was A Bit Difficult But Once Past That Banking Was Fine. I Have Been Disappointed By Some Recent Fees Charged To My Business Account Without Warning.

Overall everbank has been ok meeting expectations for an on-line bank. Setup of the account was a bit time consuming but otherwise fine. I have been disappointed with some fees that recently hit my business account without warning. Calling everbank and inquiring about the fees i got back a response about minimum balance above $5,000 to avoid fees.

I dipped below that in the month and got hit. This is irregardless of the fact that my other accounts are and have carried quite high balances. My wife, who i encouraged to bank with everbank, also has a business account with balances consistently below $5,000 and she does not get charged? So either everbank has variable rules or they're making mistakes. In either case not a good sign for any bank.

Is this review helpful? ▲ Yes 4 ▼ No 0

Scott's Profile Image

Reviewed by Scott

Aug 18th 2009

1 out of 5 marks

Everbank Is The Worst Ever! Run Screaming!

I have to say that everbank is the worst bank i have ever considered using. I deeply regret the choice to open an everbank account. The high interest rate was definitely the drawing point. But after filling out the application online, i had to print it and mail it in. That should have set off alarms for me. Unfortunately, it didn't. $8. 00 for a cashiers check for $25500 sent overnight at $19. 00. So far $27. 00. After a full week, i finally received notification that my account had been opened and that i would receive my account materials in about another week. Ok, now alarms were going off. I emailed everbank only to be told that i had to call to get my account number. Everbank "doesn't email account numbers because it's not secure. " so, i phoned per the instructions. The response i got was "everbank doesn't give the account numbers out over the phone but you can request an email with the account number. " i still had the email from the first rep, so i read it to the second. After being put on hold to get approval, i finally got my account number so that i could set up online access. I immediately logged in to set up online access, only to fine that all eft transfers would take a minimum of 4 business days!!!!! You request transfer, everbank takes the money out of your account and holds it for 2 business days so that you can't earn money but they have 2 days to keep using it. 3rd day they initiate transfer. 4th or 5th day you finally get your money. Absolutely unacceptable! Online bill pay is paper checks cut and sent. Not eft!!! My $25500 cashiers check was held for a total of 3 weeks! Cashiers checks are cash. I immediately removed my money as soon as the hold was finally released. I've only told you the major points and i strongly recommend that you avoid everbank like the plague. In the instant, electronic society that we live in, this antiquated bank needs to give it up and go out of business. Please help me spread the word and put them out of our misery.

Is this review helpful? ▲ Yes 5 ▼ No 1

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