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EverBank Customer Review

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jdibella's Profile Image

5 out of 5 marks

Reviewed by jdibella

Jan 21st 2013

Everbank Is Nothing Short Of Spectacular.

In early 2012, i was informed by wells fargo of a new "fee" for some of their account holders. As a wells fargo account holder of over 20 years, i was not happy about this fee so i began the dreaded search of finding a new bank. I searched everywhere -- big banks, small banks, credit unions, online banks -- and finally came across everbank. I used their chat feature on their website and spoke with dennis.

Dennis was very helpful and friendly, explaining all the great features of everbank. The sign up process is a bit different than most banks, as i was required to mail the paperwork in along with a check. Dennis was kind enough to give me a prepaid label to overnight this with fedex. Approximately two days later, my accounts were open and i setup my online access. Since this moment, i have been very pleased with the service that i have received from everbank. Every phone call has ended in a resolution to a problem. The online banking layout and smartphone app gets the job done.

The only thing i would admit that i wasn't pleased with was the fee for online bill pay (unless you maintain a $5,000 daily balance). This is a minor problem, as i don't use online bill pay often. I am baffled by the other e-mails for everbank and the problems people have experienced. I have three accounts open with everbank and have no intention in looking for another bank for a very long time. If you are currently looking for a new bank, look no further than everbank. I am sure you will be pleased.

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Dubya102148's Profile Image

Reviewed by Dubya102148

Jan 22nd 2015

1 out of 5 marks

Unacceptable Intrusion In To Personal Life

I sought to open a money market account with my partner and i as joint owners. Filled out all the forms and told my account was pending via email. Next i get a call from the sheriff's office questioning me about my partner working for my company as a photographer. It seems they checked our credit as well as looking to see if either had a criminal history. My partner was labeled as a sex offender for spanking his child when married after which the child went to school and told a completely false story he had heard elsewhere about being molested because he was mad at his dad.

They reported my partner to the sheriff's office for doing photography which prompted the call. Now, my partner is allowed to shoot adults legally. However, he doesn't even shoot. He contracts photographers for his company. None the less i spent approximately 45 wasted minutes on the phone being questioned by a deputy and how all of this related to my company. We weren't asking for credit from them, i was trying to deposit my own money in an account with these morons.

Does that justify them delving into our personal credit info and lives? I've never had any "banking institution" ever question me depositing money with them. Wth? This is a total invasion of privacy and unacceptable action in calling to "report" my partner to the sheriff's office because i wanted the account set up in both our names. Complete idiots!

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ktbxyz's Profile Image

Reviewed by ktbxyz

Dec 9th 2014

1 out of 5 marks

Worst Bank Ever; Avoid Everbank; They Lie And Steal

I rented a safety deposit box at Everbank's branch downtown naples, fl in my son's name with the power of attorney that he gave me. I was accessing the box as the only person ever since and each time signed a date- and time-stamped signature card for the box. After i was out of country for over 1/2 year, i have recently returned to everbank to take some documents from the safety deposit box and shockingly learned that the branch office was no longer there. Another bank occupied those premises.

Their associates told me that everbank liquidated its branch office - due to lack of clients/business, obviously - and that everbank drilled our safety deposit boxes, removed their contents and took our stuff to their headquarters, 6 miles out of naples. I was utterly shocked. Everbank never informed us, clients, about their intent or asked us to empty the boxes. Instead, they violated our safety deposit boxes and removed our stuff from them!! I had originals of life-important documents in the box and extremely valuable jewelry, worth over 1/2 million $.

Yet greater shock awaited me when i arrived to everbank headquarters: they denied my access to the stuff from the box and refused to give my property to me!! They said that they lost the poa that gave me the right to access the box - and that they also lost the date- and time-stamped card for the box with my signatures on it (thus proving that i had access to the box, that everbank was granting me that access for years, and that i was the only person who was accessing the box, on top of it) - and when i provided them with the poa, they said it was invalid (yet they were giving me access to the box with it for all those years - thus acknowledging its validity - but then they opened my box and suddenly they decided my poa was invalid, so they could keep my 1/2 million $ worth of jewelry). My belongings are still in everbank's possession. I retained an attorney to sue them and regain my property. Avoid everbank like plague!

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