In early 2012, i was informed by wells fargo of a new "fee" for some of their account holders. As a wells fargo account holder of over 20 years, i was not happy about this fee so i began the dreaded search of finding a new bank. I searched everywhere -- big banks, small banks, credit unions, online banks -- and finally came across everbank. I used their chat feature on their website and spoke with dennis.
Dennis was very helpful and friendly, explaining all the great features of everbank. The sign up process is a bit different than most banks, as i was required to mail the paperwork in along with a check. Dennis was kind enough to give me a prepaid label to overnight this with fedex. Approximately two days later, my accounts were open and i setup my online access. Since this moment, i have been very pleased with the service that i have received from everbank. Every phone call has ended in a resolution to a problem. The online banking layout and smartphone app gets the job done.
The only thing i would admit that i wasn't pleased with was the fee for online bill pay (unless you maintain a $5,000 daily balance). This is a minor problem, as i don't use online bill pay often. I am baffled by the other e-mails for everbank and the problems people have experienced. I have three accounts open with everbank and have no intention in looking for another bank for a very long time. If you are currently looking for a new bank, look no further than everbank. I am sure you will be pleased.
We have had countless communication efforts to correct an error on their books that results in us getting monthly statements showing improper amounts due. We did all the research, since no efforts were made on their part....and have clearly explained the situation close to a dozen times. Finally got through to Don who said he would correct the situation. That was 2 months ago, but still get statements and emails claiming we owe. This is unprofessional to the point of absurd.
This bank is so fishy and ridiculous. After i submitted my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card! Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad i didn't give them the large sum of $ i was going to put in their bank. I'm more than happy to take my business elsewhere. I already conveniently opened an account with another bank, without any of their nonsense. It was a waste of time to deal with their painful system that froze a few times.