In early 2012, I was informed by Wells Fargo of a new "fee" for some of their account holders. As a Wells Fargo account holder of over 20 years, I was not happy about this fee so I began the dreaded search of finding a new bank. I searched everywhere -- big banks, small banks, credit unions, online banks -- and finally came across Everbank. I used their chat feature on their website and spoke with Dennis. Dennis was very helpful and friendly, explaining all the great features of Everbank. The sign up process is a bit different than most banks, as I was required to mail the paperwork in along with a check. Dennis was kind enough to give me a prepaid label to overnight this with Fedex.
Approximately two days later, my accounts were open and I setup my online access. Since this moment, I have been very pleased with the service that I have received from Everbank. Every phone call has ended in a resolution to a problem. The online banking layout and smartphone app gets the job done. The only thing I would admit that I wasn't pleased with was the fee for online bill pay (unless you maintain a $5,000 daily balance). This is a minor problem, as I don't use online bill pay often.
I am baffled by the other e-mails for Everbank and the problems people have experienced. I have three accounts open with Everbank and have no intention in looking for another bank for a very long time.
If you are currently looking for a new bank, look no further than Everbank. I am sure you will be pleased.
Took many phone calls and emails, and never returned calls to actually initialize my account, thanks to a plethora of (mostly unprofessional) reps passing the buck like champs. I later had to mail documents in order to process the opening
Finally my money market account deposit was accepted and all is well, Free checks are part of the deal, as well as a decent interest rate for the first year.
Their website isn't very pretty or user friendly, but the iPhone app is a joke, very limited information can be accessed beyond your balance, and the fact that you have an account with Everbank.
I hope someone at Everbank is reading this you guys need to step up your game and focus on customer service and give us a credible app!
Mortgage servicing is pathetic. Any search online would make you want to turn and run. Mortgage payment kept going up because of escrow they say. My payment started out at 1100.00 and rose to 1650.00 with a fixed interest rate.
My story is one of many.