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C+
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EverBank Report Card

Overall rating score 48%
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EverBank Customer Review

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jdibella's Profile Image

5 out of 5 marks

Reviewed by jdibella

Jan 21st 2013

Everbank is nothing short of spectacular.

In early 2012, I was informed by Wells Fargo of a new "fee" for some of their account holders. As a Wells Fargo account holder of over 20 years, I was not happy about this fee so I began the dreaded search of finding a new bank. I searched everywhere -- big banks, small banks, credit unions, online banks -- and finally came across Everbank. I used their chat feature on their website and spoke with Dennis. Dennis was very helpful and friendly, explaining all the great features of Everbank. The sign up process is a bit different than most banks, as I was required to mail the paperwork in along with a check. Dennis was kind enough to give me a prepaid label to overnight this with Fedex.

Approximately two days later, my accounts were open and I setup my online access. Since this moment, I have been very pleased with the service that I have received from Everbank. Every phone call has ended in a resolution to a problem. The online banking layout and smartphone app gets the job done. The only thing I would admit that I wasn't pleased with was the fee for online bill pay (unless you maintain a $5,000 daily balance). This is a minor problem, as I don't use online bill pay often.

I am baffled by the other e-mails for Everbank and the problems people have experienced. I have three accounts open with Everbank and have no intention in looking for another bank for a very long time.

If you are currently looking for a new bank, look no further than Everbank. I am sure you will be pleased.

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Other EverBank Reviews

JeffreyGold's Profile Image

Reviewed by JeffreyGold

Apr 5th 2014

2 out of 5 marks

I cannot give them a poor enough rating. Incompetence at every level and nothing but grief.

I cannot contact them on the weekends and they give false info as well can't do simple tasks . Avoid, Avoid!

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peterboberg's Profile Image

Reviewed by peterboberg

Mar 14th 2014

1 out of 5 marks

200% pathetic. I despise this bank!

I am too mad to write, Don't even think about having an account with this POS bank.

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