We have had countless communication efforts to correct an error on their books that results in us getting monthly statements showing improper amounts due. We did all the research, since no efforts were made on their part....and have clearly explained the situation close to a dozen times. Finally got through to Don who said he would correct the situation. That was 2 months ago, but still get statements and emails claiming we owe. This is unprofessional to the point of absurd.
This bank is so fishy and ridiculous. After i submitted my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card! Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad i didn't give them the large sum of $ i was going to put in their bank. I'm more than happy to take my business elsewhere. I already conveniently opened an account with another bank, without any of their nonsense. It was a waste of time to deal with their painful system that froze a few times.