The entire online experience with this bank feels like it is from 1999. The website lacks basic features you would expect and the customer support/contact section is not intuitive. Overall the bank is good but the website really hurts the customer experience. No mobile apps, basic and buggy website, slow response to online inquiries.
This online bank hides your account number, supposedly for security reasons, but I suspect that they don't want you to be able to transfer money out. When you try to get help over the phone, you can't even talk to a person unless you enter your account number. You are stuck! I finally had to keep hitting O until I got someone to talk to me. To withdraw money from an ATM they charge $3, regardless of the amount. For a long time, the only way I knew my money was still there was to go to the ATM. They do pay marginally better rates than bricks and mortar banks, but is it worth it?
Its true that initial funding takes longer than I would expect (5 days) but overall I am pleased with the experience. You get a bunch of transfers per month and a debit card so this could be more like a checking account rather than a savings, that flexibility is a very good thing when other banks make you carry a minimum balance and jump through other hoops so that you don't have to pay a monthly fee. To top it all off the interest rates are always near the top of the heap, if not the top. I recommend this bank to friends and family.