A MyBankTracker Rating

Fifth Third Bank

About Fifth Third Bank

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third operates five main businesses: Commercial Banking, Branch Banking, Consumer Lending, Investment Advisors and Fifth Third Processing Solutions.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Fifth Third Bank Bank Customer Reviews

  • T
    Reviewed By tomhastings Aug 22, 2014

    Don't Use 5/3 Bank

    I have had extremely bad experience with this colony branch over the years. So i primarily use the carmel branch. The tellers and people have been much nicer than colony. However their personnel has been changing rapidly lately. The person in charge is extremely not customer friendly. Yesterday i stopped by the carmel atm to withdraw $300. 00 cash. The transaction processed but did not give me the cash. I immediately went inside and they gave me $300. 00. I asked if the other $300 atm was off my account. They said no but a man comes to the atm twice a week and i would have to wait until next week to get the $300. Posted back to my account only if the atm showed an excess of $300. This is completely unaccepable in this age of technology. The tellers sent me to the manager in charge who was very "letter of the law" and also told me i would have to wait until they determined if their machine was in balance next week. The implication from this "so called manager" was that i may have taken the money and they would take their time to figure out if they were wrong and then and only when they physically check the machine would i mayby get a credit back into my account. I was upset that she had no sympathy and was so"letter of the law". Apparantly 5/3 teaches their personnel to handle disputes and any request for help this way. If there had been a real manager with customer service skills there, i would not have gotten so upset. Because i was upset the manager said she was going to call the police and picked up the phone to call. I felt like i was the one who had been robbed and i should call the police on them. I left extremely upset. I looked online to get the phone number of someone of authority i could talk to but they guard the numbers like gold. So i had to use the 800 call an idiot number in order to receive more run around. Please consider my numerous bad experiences with this bank before you open an account. If its your money, you want attention.

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  • U
    Reviewed By umpqua5 Sep 8, 2015

    No accountability

    Had my mortgage through them (not our choice). Paid the mortgage off, called to confirm new address to mail me by escrow check back. Called when no check in 2mos, they had the address wrong but refused to expedite issuing a new check. Stating another 20-30 days. Hijacking the money to earn interest. Who needs 30 days to issue a check?

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  • L
    Reviewed By lesinnash Dec 1, 2015

    They aren't Honoring Deposits

    I made a deposit yesterday which posted yesterday and they did not honor the full deposit first before the debits were made, and charged me an overdraft fee today. I called to tell them that they have always honored the deposits first before the debits, especially when I have deposited before 12 pm and they tried to tell me that they didn't, only $100 of the deposit. Obviously I have never had this problem before- I've always had all of my debits covered the same day when I have deposited before 8 pm - way before the banks were closed. They are obviously stealing people's money for no reason and I am switching banks for this reason. They will not be around much longer with this treatment of their customers trying to 'gaslight' them into thinking they are wrong.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A