A MyBankTracker Rating

Fifth Third Bank

About Fifth Third Bank

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third operates five main businesses: Commercial Banking, Branch Banking, Consumer Lending, Investment Advisors and Fifth Third Processing Solutions.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Fifth Third Bank Bank Customer Reviews

  • T
    Reviewed By tomhastings Aug 22, 2014

    Don't Use 5/3 Bank

    I have had extremely bad experience with this colony branch over the years. So i primarily use the carmel branch. The tellers and people have been much nicer than colony. However their personnel has been changing rapidly lately. The person in charge is extremely not customer friendly. Yesterday i stopped by the carmel atm to withdraw $300. 00 cash. The transaction processed but did not give me the cash. I immediately went inside and they gave me $300. 00. I asked if the other $300 atm was off my account. They said no but a man comes to the atm twice a week and i would have to wait until next week to get the $300. Posted back to my account only if the atm showed an excess of $300. This is completely unaccepable in this age of technology. The tellers sent me to the manager in charge who was very "letter of the law" and also told me i would have to wait until they determined if their machine was in balance next week. The implication from this "so called manager" was that i may have taken the money and they would take their time to figure out if they were wrong and then and only when they physically check the machine would i mayby get a credit back into my account. I was upset that she had no sympathy and was so"letter of the law". Apparantly 5/3 teaches their personnel to handle disputes and any request for help this way. If there had been a real manager with customer service skills there, i would not have gotten so upset. Because i was upset the manager said she was going to call the police and picked up the phone to call. I felt like i was the one who had been robbed and i should call the police on them. I left extremely upset. I looked online to get the phone number of someone of authority i could talk to but they guard the numbers like gold. So i had to use the 800 call an idiot number in order to receive more run around. Please consider my numerous bad experiences with this bank before you open an account. If its your money, you want attention.

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  • B
    Reviewed By bgilbertmodeltrains Sep 2, 2014

    Should be called "Bank of America Junior"

    If you like a bank with a lot of inflexible rules, rude employees, and a total lack of interest in the personal or business well-being of its customers, then Fifth Third Bank is for you! Today I witnessed a situation where they refused to accept a deposit into my niece's Fifth Third Bank account. No explanation. No help as to what to do. Just plenty of attitude!

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  • R
    Reviewed By reynasd Jul 29, 2014

    5/3 bank is not the bank it used to be - long time customer

    I have been a 5/3 customer for a long time. And, up until a year or so ago, I was very satisfied with their service. Recently, however I have had more trouble with 5/3 bank than I have ever had with any one business in my life.

    They revamped the way they handle my accounts - forcing me into a "relationship" plan that has been nothing but a non-stop headache of mistakes on their part that take me hours of phone calls and on-site visits to repair.

    And, even after they fix their mistake (usually a fee they're charging me that I should be exempt from because I do, in fact, have the minimum balance in my account at all times), and tell me that it won't happen again - it DOES happen again. And, I am back in the never ending vortex of phoning them (and, no never able to talk to a human at my local branch on the phone - since the local number automatically forwards your call to "customer service" in another city, where their best advice is that I try to call back when my local branch is not busy (but they can't tell me when that might happen)) and/or being told that I need to travel an hour and a half (each way) to the branch where I originally opened my account, to ask the wizard there to fix it.

    It is exhausting and, apparently, never ending. After first encountering this problem a year or so ago, I started putting the bulk of my money into an online bank where I actually earn interest on it. But, I was careful to leave enough money in 5/3 to cover my regular expenses and to maintain a substantial enough minimum balance to avoid fees. I wanted to believe that they'd get their act together eventually.

    I hate to leave 5/3 because I have had my accounts there for so long. They treated me well for many years. Generally, I'm a loyal customer. But, I have no choice. I can't keep subjecting myself to this. It's not a healthy relationship.

    What happened, 5/3?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A