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Fifth Third Bank Customer Review

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d_rek's Profile Image

1 out of 5 marks

Reviewed by d_rek

Jan 29th 2013

10 Years With Them And No Concept Of Customer Loyalty.

I've been a customer with 5/3rd for over 10 years and the quality of their banking services and consistently gone downhill. Technologically they are lacking many of the benefits you will find with other banking institutions. And the fees - there is a fee for everything! All of the customer service call centers are overseas too - good lucking speaking to someone who you can understand! The deal breaker was forcing me into a checking account with a monthly maintenance fee! I even stopped into a local branch and talked to a rep and she was completely unsympathetic and did absolutely nothing to retain me as a customer. I would shop around for a better bank or cu.

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Other Fifth Third Bank Reviews

CBOstopshere's Profile Image

Reviewed by CBOstopshere

Dec 17th 2014

1 out of 5 marks

Won't cash their own checks

I received a check written on Fifth Third Bank from a physician who is closing his doors on December 31, 2014. I wanted to make sure the check cleared so I took it straight to Fifth Third in Wauseon, Ohio. They tried to charge me $4 to cash the check. They said I would have to open an account there to avoid the $4. I told them to forget it, so now I'm just going to deposit it at my own bank. But this is ridiculous. Not cashing checks from depositors at their own bank? Talk about a rip-off. I would never recommend anyone go to this bank.

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ewjtn8901's Profile Image

Reviewed by ewjtn8901

Dec 15th 2014

1 out of 5 marks

Poor Customer Service

The lack of timeliness and knowledge in assisting with a breach of account problem is unacceptable. Also, the 5/3 phone and call center is unresponsive in gaining access to a "live person."

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