Overall Rating

MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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1,395
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Fifth Third Bank Customer Review

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d_rek's Profile Image

1 out of 5 marks

Reviewed by d_rek

Jan 29th 2013

10 Years With Them And No Concept Of Customer Loyalty.

I've been a customer with 5/3rd for over 10 years and the quality of their banking services and consistently gone downhill. Technologically they are lacking many of the benefits you will find with other banking institutions. And the fees - there is a fee for everything! All of the customer service call centers are overseas too - good lucking speaking to someone who you can understand! The deal breaker was forcing me into a checking account with a monthly maintenance fee! I even stopped into a local branch and talked to a rep and she was completely unsympathetic and did absolutely nothing to retain me as a customer. I would shop around for a better bank or cu.

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Other Fifth Third Bank Reviews

Ripgregpy's Profile Image

Reviewed by Ripgregpy

Jun 13th 2015

1 out of 5 marks

The worst banking and mortgage experience.

We unfortunately used 5/3 for our mortgage. This is our 7th mortgage and by far the worst. Rates were misquoted, communication horrible, and customer service appalling. We're still waiting for s credit for points that we had in writing would not be applied.

Our experience setting up a checking account was even worse.

I would only recommend 5/3 to my worst of enemies.

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Osamaabutahoun's Profile Image

Reviewed by Osamaabutahoun

Jun 17th 2015

1 out of 5 marks

Customers Service

Very Bad Customer Services

Collection Department

Unprofessional agency

Josh and Louis non train person really bad for this bank

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