I've been a customer with 5/3rd for over 10 years and the quality of their banking services and consistently gone downhill. Technologically they are lacking many of the benefits you will find with other banking institutions. And the fees - there is a fee for everything! All of the customer service call centers are overseas too - good lucking speaking to someone who you can understand! The deal breaker was forcing me into a checking account with a monthly maintenance fee! I even stopped into a local branch and talked to a rep and she was completely unsympathetic and did absolutely NOTHING to retain me as a customer. I would shop around for a better bank or CU.
This is the worst bank ever do not keep your money with them. They say they offer free checking account they lie and charge you and will take your last dollar. My paychecks that have always cleared withing 24 hours are now taking four days. I work in property management here in Toledo with one of the biggest companies around and we will no longer be allowing transactions with this waste of a bank. Also just because of the issues we will intentionally be marketing for the competition, and I will be telling EVERY single person I encounter with a bank account the problems that come with this sorry excuse for a company. It is absolutely amazing how policies can be changed with no notification, and then you are unable to pay bills because they hold your money almost a week. BEWARE PEOPLE PLEASE READ ALL REVEIWS BEFORE YOU GIVE ANYONE A CENT OF YOUR HARD EARNED MONEY, ESPECIALLY THE VULTURES OF FIFTH THEIVES!!!!!
I applied for a mortgage with 5/3rd. The worst experience of my life. I had been a customer of Old Kent before it became 5/3rd. They were an excellent local bank to work with. However, after the take over, my attitude changed immediately. The entire loan process was long, expensive and poorly handled from start to finish. They lost paperwork that was sent to them several times. I talked to managers, supervisors and all were incompetent. I finally gave up after 9 months and closed all my account with this awful bank. I would not recommend them to anyone.