Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

1,373
Branch Locations

Fifth Third Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Regions Bank
Add
Bank News
KeyBank
Add
Compare Banks

Fifth Third Bank Customer Review

Post a review
d_rek's Profile Image

1 out of 5 marks

Reviewed by d_rek

Jan 29th 2013

10 years with them and no concept of customer loyalty...

I've been a customer with 5/3rd for over 10 years and the quality of their banking services and consistently gone downhill. Technologically they are lacking many of the benefits you will find with other banking institutions. And the fees - there is a fee for everything! All of the customer service call centers are overseas too - good lucking speaking to someone who you can understand! The deal breaker was forcing me into a checking account with a monthly maintenance fee! I even stopped into a local branch and talked to a rep and she was completely unsympathetic and did absolutely NOTHING to retain me as a customer. I would shop around for a better bank or CU.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Fifth Third Bank Reviews

ahoffman01's Profile Image

Reviewed by ahoffman01

Oct 21st 2011

5 out of 5 marks

I have always enjoyed banking at Fifth Third Bank. They have a lot of lacations in my area and they are very friendly.

Anything that I have ever needed assistance with they have been there to support me. I have a tendency to go in the bank on a regular basis to make deposits. I can not remember the last time I went through the drive through. They are always very friendly and professional inside and most of them know me by name now and if their are new employees I have been introduced to them by name. I once over drew on my account because of some confusion on how the balance appears. The customer service rep explained to me what happened, how to avoid it in the future, and ended our conversation by waving the fee. I once had a problem with the direct billing at the gym I belong to. The customer service rep I spoke with at this time did a conference call with me to contact the gym and figure out what the mistake was. The gym being the pain in the butt they are required the explanation in writing. Fifth Third faxed the information to them immediately. When I got married my wife and I decided we want to have accounts at the same bank, lets just say Fifth Third got a new customer. Over all, I have never been disappointed with them.

Is this review helpful? ▲ Yes 4 ▼ No 3

Stacy M's Profile Image

Reviewed by Stacy M

Mar 29th 2011

1 out of 5 marks

ONE OF THE WORST! THEY'RE GOING IN THE CLASS ACTION SUIT WITH Fifth Third & BB&T

Rearranging transactions to line their pockets with o/d fees...Leaving $215,000 of my money to just sit there and earn interest for them, while they put it on a hold and then turned around and charged my o/d fees for insufficient funds when other transactions came through. Uneffingbelievable!

Is this review helpful? ▲ Yes 9 ▼ No 0

Post a review View all Reviews