I've been a customer with 5/3rd for over 10 years and the quality of their banking services and consistently gone downhill. Technologically they are lacking many of the benefits you will find with other banking institutions. And the fees - there is a fee for everything! All of the customer service call centers are overseas too - good lucking speaking to someone who you can understand! The deal breaker was forcing me into a checking account with a monthly maintenance fee! I even stopped into a local branch and talked to a rep and she was completely unsympathetic and did absolutely NOTHING to retain me as a customer. I would shop around for a better bank or CU.
They do anything possible to rip you off. The last straw, charging me 11 bucks a month for a checking account that I don't even write checks on, GOODBY 5/3. I have been a member since 1972, well after they bought out my bank.
Now it's WPCU credit union all the way. I just wish they had as many ATMs as 5/3, but that is the only thing I miss.
They hit you with monthly late fees and late charges (yes, two different kind) by holding your payments for 10-15 days and then processing them. The result: late fees that add about 35% to your actual payment.
Call to resolve the situation? The idiots on the other end of the phone respond by saying that it can take up to 10 business days to process payments. Really? I can send a check across the country and have it debited from my account in four business days. I have since refinanced my loan at a local credit union. And I have filed a complaint with the federal reserve bank comsumer complaint dept.
5/3 bank is the lowest with the lowest grade of employees.