Overall Rating

MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Fifth Third Bank Customer Review

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SavvySenior's Profile Image

2 out of 5 marks

Reviewed by SavvySenior

Jan 15th 2013

It's Time to Part Ways!!

I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!

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Other Fifth Third Bank Reviews

blufox47's Profile Image

Reviewed by blufox47

Feb 17th 2015

5 out of 5 marks

Service

I have been with fifth third bank for a number of years and have had nothing but good service friendly service there a bank to get some things done i always enjoy doing business at the third bank regardless of what branch you go to the service is always the same impeccable.

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Frannie's Profile Image

Reviewed by Frannie

Feb 17th 2015

1 out of 5 marks

Stop, Do Not Use This Bank

Tons of hidden fees and the rudest people i have ever delt with.

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