I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!
3 times this year i have had a block on my card, just because i went to a new store. Seriously retarded. Not only that, but its always on a friday when i get paid. Besides this, why is the bank allowing people to not only take money off my account, but also overdraw my account? 0. 00 should stop anyone from getting more money including myself. This is not hard to, but for a greedy bank, why correct whats making them a ton of side cash. I guess thats merica for us, home of the rich theives and the land of poor class in prisoned for the same act. Why should i have expected better, when i knew better to not trust any banks in the first place. What a rip off and a waste of time even writting about it.
I have been banking here for as long as i remember. Ocoee has the best team ever. My team makes me feel comfortable and like family. They go above and beyond to help in any way. They have always known my name since day 1. I love going into this branch. They can always make me smile and laugh even on my worst day. I have to admit that i try to find a reason to go there at least once a day. I want to send a personal thank you to the best team ever.
david (even though he no longer at this branch he is always will be part of the team)
keep up the great work