I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!
They do anything possible to rip you off. The last straw, charging me 11 bucks a month for a checking account that I don't even write checks on, GOODBY 5/3. I have been a member since 1972, well after they bought out my bank.
Now it's WPCU credit union all the way. I just wish they had as many ATMs as 5/3, but that is the only thing I miss.
They hit you with monthly late fees and late charges (yes, two different kind) by holding your payments for 10-15 days and then processing them. The result: late fees that add about 35% to your actual payment.
Call to resolve the situation? The idiots on the other end of the phone respond by saying that it can take up to 10 business days to process payments. Really? I can send a check across the country and have it debited from my account in four business days. I have since refinanced my loan at a local credit union. And I have filed a complaint with the federal reserve bank comsumer complaint dept.
5/3 bank is the lowest with the lowest grade of employees.