MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!
A friend of mine told me about a bank rep named Brooke Eidson and about how she could help me with me financial situation. Asked to speak with her, gave them my name, waited about 6 minutes on the phone and the lady who took the phone call picked up again and tells me that she is no longer with the bank. Either you know who you work with or you don't in this situation.
Like other reviews I had read it started out with a great deal on a car loan. But quickly found out that that 53 gets fee happy. They are the first bank that was pushy trying get me to refinance or open account. I finally open checking account because they won't give you the option to use an outside bank to pay by phone on loan and on their credit card as well
I ran into medical issues and got 3 or more calls a day when I got behided. Now thing that makes the most evil bank is that I a made agreement from loan dept in Cincy Ohio that I could make my payment by outside bank that I had account for over 10 years. 53 hit me w/ $260 in overdraf fees and turned my checking over to collections while at the same time taking payments from my other checking account. What F-ing JERKS. I'm paying off my car this month and I will never ever want to give 53 a penny ever again