I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!
I received a check written on Fifth Third Bank from a physician who is closing his doors on December 31, 2014. I wanted to make sure the check cleared so I took it straight to Fifth Third in Wauseon, Ohio. They tried to charge me $4 to cash the check. They said I would have to open an account there to avoid the $4. I told them to forget it, so now I'm just going to deposit it at my own bank. But this is ridiculous. Not cashing checks from depositors at their own bank? Talk about a rip-off. I would never recommend anyone go to this bank.
The lack of timeliness and knowledge in assisting with a breach of account problem is unacceptable. Also, the 5/3 phone and call center is unresponsive in gaining access to a "live person."