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Fifth Third Bank Customer Review

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SavvySenior's Profile Image

2 out of 5 marks

Reviewed by SavvySenior

Jan 15th 2013

It's Time to Part Ways!!

I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!

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reynasd's Profile Image

Reviewed by reynasd

Jul 29th 2014

1 out of 5 marks

5/3 bank is not the bank it used to be - long time customer

I have been a 5/3 customer for a long time. And, up until a year or so ago, I was very satisfied with their service. Recently, however I have had more trouble with 5/3 bank than I have ever had with any one business in my life.

They revamped the way they handle my accounts - forcing me into a "relationship" plan that has been nothing but a non-stop headache of mistakes on their part that take me hours of phone calls and on-site visits to repair.

And, even after they fix their mistake (usually a fee they're charging me that I should be exempt from because I do, in fact, have the minimum balance in my account at all times), and tell me that it won't happen again - it DOES happen again. And, I am back in the never ending vortex of phoning them (and, no never able to talk to a human at my local branch on the phone - since the local number automatically forwards your call to "customer service" in another city, where their best advice is that I try to call back when my local branch is not busy (but they can't tell me when that might happen)) and/or being told that I need to travel an hour and a half (each way) to the branch where I originally opened my account, to ask the wizard there to fix it.

It is exhausting and, apparently, never ending. After first encountering this problem a year or so ago, I started putting the bulk of my money into an online bank where I actually earn interest on it. But, I was careful to leave enough money in 5/3 to cover my regular expenses and to maintain a substantial enough minimum balance to avoid fees. I wanted to believe that they'd get their act together eventually.

I hate to leave 5/3 because I have had my accounts there for so long. They treated me well for many years. Generally, I'm a loyal customer. But, I have no choice. I can't keep subjecting myself to this. It's not a healthy relationship.

What happened, 5/3?

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ahoffman01's Profile Image

Reviewed by ahoffman01

Oct 21st 2011

5 out of 5 marks

I have always enjoyed banking at Fifth Third Bank. They have a lot of lacations in my area and they are very friendly.

Anything that I have ever needed assistance with they have been there to support me. I have a tendency to go in the bank on a regular basis to make deposits. I can not remember the last time I went through the drive through. They are always very friendly and professional inside and most of them know me by name now and if their are new employees I have been introduced to them by name. I once over drew on my account because of some confusion on how the balance appears. The customer service rep explained to me what happened, how to avoid it in the future, and ended our conversation by waving the fee. I once had a problem with the direct billing at the gym I belong to. The customer service rep I spoke with at this time did a conference call with me to contact the gym and figure out what the mistake was. The gym being the pain in the butt they are required the explanation in writing. Fifth Third faxed the information to them immediately. When I got married my wife and I decided we want to have accounts at the same bank, lets just say Fifth Third got a new customer. Over all, I have never been disappointed with them.

Is this review helpful? ▲ Yes 4 ▼ No 3

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