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Fifth Third Bank Customer Review

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SavvySenior's Profile Image

2 out of 5 marks

Reviewed by SavvySenior

Jan 15th 2013

It's Time to Part Ways!!

I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!

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Other Fifth Third Bank Reviews

mmp's Profile Image

Reviewed by mmp

Oct 15th 2014

1 out of 5 marks

Dead End Service.

Too bad the national recording answers and not a 'live' person when you dial the local branch. Both gaylord branches were not able to help me with a check that was deposited. It was such a bother. Oh those darn customers!

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WalMan's Profile Image

Reviewed by WalMan

May 7th 2014

1 out of 5 marks

Fifth Third Bank Is A Joke -- Bad Business

Stay away from fifth bank. Their customer service is a joke and there's never a bank manager available to speak with. They'll also put your check on hold for 12 freaking days for the dumbest reasons. The $37 overdraft fee is a joke. You've been warned -- don't bank with Fifth Third Bank.

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