I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!
I am currently a 5/3 account holder. My complaint about Fifth Third Bank is to detailed to post but I will say this. When I read how many customer complaints they own and the One Star (out of five star) rating they have, I can understand why.
As long as no problem exists with your account you will not have a problem 5/3. Just have a problem with your account and you will find out poor the 5/3 really is.
Bank at 5/3 at your own risk. You've been warned.
5th 3rds brokerage guy in Holland MI [Redacted] buffaloed me into an annuity that he said made 10% non compounding yearly.With some research I found out that was more like 3% after fees. They call me in for a sit down with one of their weary demoralized human whipping posts for the purpose of scrambling my accounts to no real benefit to me every 3 years or so.