Overall Rating

C+
Grade

Fifth Third Bank Report Card

Overall rating score 42%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,373
Branch Locations

Fifth Third Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Regions Bank
Add
Bank Rates
Charter One Bank
Add
Compare Banks

Fifth Third Bank Customer Review

Post a review
SavvySenior's Profile Image

2 out of 5 marks

Reviewed by SavvySenior

Jan 15th 2013

It's Time to Part Ways!!

I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Fifth Third Bank Reviews

astevenson419gmail's Profile Image

Reviewed by astevenson419gmail

Mar 29th 2014

1 out of 5 marks

worst bank ever thieves

This is the worst bank ever do not keep your money with them. They say they offer free checking account they lie and charge you and will take your last dollar. My paychecks that have always cleared withing 24 hours are now taking four days. I work in property management here in Toledo with one of the biggest companies around and we will no longer be allowing transactions with this waste of a bank. Also just because of the issues we will intentionally be marketing for the competition, and I will be telling EVERY single person I encounter with a bank account the problems that come with this sorry excuse for a company. It is absolutely amazing how policies can be changed with no notification, and then you are unable to pay bills because they hold your money almost a week. BEWARE PEOPLE PLEASE READ ALL REVEIWS BEFORE YOU GIVE ANYONE A CENT OF YOUR HARD EARNED MONEY, ESPECIALLY THE VULTURES OF FIFTH THEIVES!!!!!

Is this review helpful? ▲ Yes 2 ▼ No 0

andre6's Profile Image

Reviewed by andre6

Apr 12th 2014

2 out of 5 marks

Mortgage application process

I applied for a mortgage with 5/3rd. The worst experience of my life. I had been a customer of Old Kent before it became 5/3rd. They were an excellent local bank to work with. However, after the take over, my attitude changed immediately. The entire loan process was long, expensive and poorly handled from start to finish. They lost paperwork that was sent to them several times. I talked to managers, supervisors and all were incompetent. I finally gave up after 9 months and closed all my account with this awful bank. I would not recommend them to anyone.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?