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Fifth Third Bank Customer Review

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SavvySenior's Profile Image

2 out of 5 marks

Reviewed by SavvySenior

Jan 15th 2013

It's Time to Part Ways!!

I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!

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Other Fifth Third Bank Reviews

meiahlegg's Profile Image

Reviewed by meiahlegg

Sep 6th 2014

5 out of 5 marks

Great

Go there to cash my checks, new to the columbus,oh area & they really have helped me with a lot. Loan for a home. Cashing work checks. Everything!

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bgilbertmodeltrain's Profile Image

Reviewed by bgilbertmodeltrain

Sep 3rd 2014

1 out of 5 marks

Should be called "Bank of America Junior"

If you like a bank with a lot of inflexible rules, rude employees, and a total lack of interest in the personal or business well-being of its customers, then Fifth Third Bank is for you! Today I witnessed a situation where they refused to accept a deposit into my niece's Fifth Third Bank account. No explanation. No help as to what to do. Just plenty of attitude!

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