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C+
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Fifth Third Bank Report Card

Overall rating score 42%
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Fifth Third Bank Customer Review

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SavvySenior's Profile Image

2 out of 5 marks

Reviewed by SavvySenior

Jan 15th 2013

It's Time to Part Ways!!

I've been a Fifth Third (checking account) customer for over 15 years. After receiving notification that they are about to charge as much as $11.00 per month in maintenance fees, I am moving on to another bank. I have enjoyed charge-free checking (and free checks) under their "Club 53" program. As a senior citizen, this program has worked extremely well for me and has fit my needs nicely. Although I have always received great customer service from Fifth Third, the changes that are about to take place on February 26th have angered me beyond words. I called customer service... just to vent and complain... but all I got from the rep was an apology and lip service. Obviously, customer loyalty means nothing to Fifth Third Bank. Although it will be an inconvenience to research other banking institutions, I am going to pursue other options. I am hopeful that the level of service I have received to date from Fifth Third will be found at my new bank... whomever that may be!

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WBRW32's Profile Image

Reviewed by WBRW32

Apr 15th 2014

2 out of 5 marks

Making contact with a loan offficer

This bank has had the financing on my car since new,,I made the last installment last month and now I get a nasty letter from them that my account is seriously deliquent..I am 81 years old and now deaf so I cannot call them on the phone,I want an email address so I can get this crap straightened out Can some one help me???

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ADaggerMiller's Profile Image

Reviewed by ADaggerMiller

Apr 13th 2014

2 out of 5 marks

A rollercoaster ride

I don't want to have to think about my bank. Fifth Third calls itself the "curious" bank. I still have no clue what that ridiculous slogan means, because curiosity presumes interest in your customers's specific needs, and I don't see that. When I first opened my accounts at what is now Fifth Third, the bank had a different name. Then it was bought out. And bought out again. So here it is 2014, and it is Fifth Third, where many of the personnel seem poorly trained and disorganized, and the "experts" make numerous mistakes (as in calculating interest when I've gone in person to talk to a bank manager). I just spent several hours on the phone in the last week having them correct more of THEIR errors. It took three phone calls to finally straighten it all out. Their policies have changed and I was misinformed about which checking accounts were free. They agreed that I had been, and it was corrected, BUT it took a great deal of time and energy. I was also charged for an annual fee that has always been waived in the past, and was told there was no way to change it permanently, that I will need to call every year to have them do this. Banking at Fifth Third is a full-time job--for YOU. The left hand doesn't seem to know what the right hand is doing. I want to change banks so badly, but it's such a hassle, and my mortgage is there. That's another thing. Two years ago, when rates dropped, the mortgage guy did not tell me even when I point-blank asked him. I have refinanced since then, but I couldn't help feeling his omission was deliberate, just so the bank could get the extra money. Anyway, if you're looking for a bank, this isn't it!!!! I'm tired of being told I'm a valued customer. I want to see the evidence. I'm tired of thinking about my bank.

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