Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,373
Branch Locations

Fifth Third Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
Regions Bank
Add
Bank Reviews
KeyBank
Add
Compare Banks

Fifth Third Bank Customer Review

Post a review
McCumber2's Profile Image

5 out of 5 marks

Reviewed by McCumber2

Jan 15th 2013

Love it!

I enjoy this bank very much. You have online banking with mobile, Military benefits, Great Customer Service, overdraft forgiveness, and if we get our check in before 2pm on weekdays. It will be in the bank the same day. I'm super happy and absolutely enjoy this place. I have tried plenty of banks and this is the only bank that I will be staying with since the Service is amazing.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Fifth Third Bank Reviews

tomhastings's Profile Image

Reviewed by tomhastings

Aug 22nd 2014

1 out of 5 marks

DON'T USE 5/3 BANK

I have had extremely bad experience with this Colony branch over the years. So I primarily use the Carmel branch. The tellers and people have been much nicer than Colony. However their personnel has been changing rapidly lately. The person in charge is extremely not customer friendly. Yesterday I stopped by the Carmel ATM to withdraw $300.00 cash. The transaction processed but did not give me the cash. I immediately went inside and they gave me $300.00. I asked if the other $300 ATM was off my account. They said no but a man comes to the ATM twice a week and I would have to wait until next week to get the $300. posted back to my account ONLY IF the ATM showed an excess of $300. This is completely unaccepable in this age of technology. The tellers sent me to the manager in charge who was very "letter of the law" and also told me I would have to wait until they determined if their machine was in balance next week. The implication from this "so called manager" was that I may have taken the money and they would take their time to figure out if they were wrong and then and only when they physically check the machine would I mayby get a credit back into my account. I was upset that she had no sympathy and was so"letter of the law". Apparantly 5/3 teaches their personnel to handle disputes and any request for help this way. If there had been a real manager with customer service skills there, I would not have gotten so upset. Because I was upset the manager said she was going to call the police and picked up the phone to call. I felt like I was the one who had been robbed and I should call the police on them. I left extremely upset. I looked online to get the phone number of someone of authority I could talk to but they guard the numbers like gold. So I had to use the 800 call an idiot number in order to receive more run around. PLEASE CONSIDER MY NUMEROUS BAD EXPERIENCES WITH THIS BANK BEFORE YOU OPEN AN ACCOUNT. If its your money, you want attention.

Is this review helpful? ▲ Yes 1 ▼ No 0

brycol24's Profile Image

Reviewed by brycol24

Aug 19th 2014

1 out of 5 marks

Rude!

This branch is located on w. Broad street in columbus oh in the kroger store. These people are the rudest people i have ever met. I go there and have 3 deposit slips (white, pink and yellow). I have to ask every time for them to stamp the yellow and pink. Why on earth would i hand you all them if i didn't want them stamped? Went there today and i was greeted but the csr just kept up the conversation with the other csr totally ignoring me. I would never treat customers like that. I hate fifth third bank!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews