I have been banking with 5/3rd for over 10 years. I have become progressively disenchanted with their customer service (or lack thereof) for some time, but stayed with them out of convenience. With their recent move to an annual fee based checking system (with the balance i keep per month, i have to pay at least $12 each month to be able to still write checks on my account), they officially lost my patronage. My account will be closed monday morning. Already set up a checking account elsewhere, just have to stop by and make it official. This company has nickel and dimed me for the last time.
I received a check written on Fifth Third Bank from a physician who is closing his doors on December 31, 2014. I wanted to make sure the check cleared so I took it straight to Fifth Third in Wauseon, Ohio. They tried to charge me $4 to cash the check. They said I would have to open an account there to avoid the $4. I told them to forget it, so now I'm just going to deposit it at my own bank. But this is ridiculous. Not cashing checks from depositors at their own bank? Talk about a rip-off. I would never recommend anyone go to this bank.
The lack of timeliness and knowledge in assisting with a breach of account problem is unacceptable. Also, the 5/3 phone and call center is unresponsive in gaining access to a "live person."