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MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Fifth Third Bank Customer Review

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beki_7's Profile Image

1 out of 5 marks

Reviewed by beki_7

Feb 9th 2013

Not A Customer Friendly Bank!

I have been banking with 5/3rd for over 10 years. I have become progressively disenchanted with their customer service (or lack thereof) for some time, but stayed with them out of convenience. With their recent move to an annual fee based checking system (with the balance i keep per month, i have to pay at least $12 each month to be able to still write checks on my account), they officially lost my patronage. My account will be closed monday morning. Already set up a checking account elsewhere, just have to stop by and make it official. This company has nickel and dimed me for the last time.

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Other Fifth Third Bank Reviews

eddiephillips's Profile Image

Reviewed by eddiephillips

Mar 17th 2015

1 out of 5 marks

Wait Time

A friend of mine told me about a bank rep named Brooke Eidson and about how she could help me with me financial situation. Asked to speak with her, gave them my name, waited about 6 minutes on the phone and the lady who took the phone call picked up again and tells me that she is no longer with the bank. Either you know who you work with or you don't in this situation.

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HosedBy53's Profile Image

Reviewed by HosedBy53

Mar 14th 2015

1 out of 5 marks

Worst experience in dealing with a bank

Like other reviews I had read it started out with a great deal on a car loan. But quickly found out that that 53 gets fee happy. They are the first bank that was pushy trying get me to refinance or open account. I finally open checking account because they won't give you the option to use an outside bank to pay by phone on loan and on their credit card as well

I ran into medical issues and got 3 or more calls a day when I got behided. Now thing that makes the most evil bank is that I a made agreement from loan dept in Cincy Ohio that I could make my payment by outside bank that I had account for over 10 years. 53 hit me w/ $260 in overdraf fees and turned my checking over to collections while at the same time taking payments from my other checking account. What F-ing JERKS. I'm paying off my car this month and I will never ever want to give 53 a penny ever again

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