Overall Rating

MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Fifth Third Bank Customer Review

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LarrytheLegend's Profile Image

1 out of 5 marks

Reviewed by LarrytheLegend

Jun 1st 2012

Not Customer-Oriented At All

I stopped into downtown chicago branch. No customers but 3 tellers on duty. I asked for change for a $twenty. Teller said unless i was a customer she couldn't help me. A manager asked if he could be of service. After asking him for change he said the bank could not help me but there is a currency exchange across the street. I wrote to bank hq in cincy who replied that they only keep enough cash on hand to benefit their customers. But i was only asking for change for a twenty - no a hundred grand! Very disappointing bank experience!

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Other Fifth Third Bank Reviews

cindyivette's Profile Image

Reviewed by cindyivette

May 4th 2015

1 out of 5 marks

worst bank

Poor Communication in their mortgage department.

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YldCrd's Profile Image

Reviewed by YldCrd

Apr 30th 2015

1 out of 5 marks

They find reasons to charge fees

I have been banking with 5th 3rd for at least 10 years. I have found that they look for methods to accrue fees on your accounts. Today was the latest attempt; I logged into the bank at 1 am and noticed that it showed a positive balance over $300.00, to be safe I moved $630.00 from savings to assure an adequate balance to cover any outstanding charges. I wake up to find they have charge me $148.00 in over draft fees. When I called and questioned this I was informed that it was not relevant that I showed a positive balance when I transferred money, they would take the fees anyway. When I pointed out that I was on disability and a fixed income and I had made the transfer in good faith to avoid possible conflicts, they offered to eliminate 1/2 of the fees. When I questioned further and pointed out the timing, I was informed that it didn't matter. I have determined that the bank cares only for profit and not for the customer, I and will be changing banks as soon as possible.

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