I stopped into downtown chicago branch. No customers but 3 tellers on duty. I asked for change for a $twenty. Teller said unless i was a customer she couldn't help me. A manager asked if he could be of service. After asking him for change he said the bank could not help me but there is a currency exchange across the street. I wrote to bank hq in cincy who replied that they only keep enough cash on hand to benefit their customers. But i was only asking for change for a twenty - no a hundred grand! Very disappointing bank experience!
I received a check written on Fifth Third Bank from a physician who is closing his doors on December 31, 2014. I wanted to make sure the check cleared so I took it straight to Fifth Third in Wauseon, Ohio. They tried to charge me $4 to cash the check. They said I would have to open an account there to avoid the $4. I told them to forget it, so now I'm just going to deposit it at my own bank. But this is ridiculous. Not cashing checks from depositors at their own bank? Talk about a rip-off. I would never recommend anyone go to this bank.
The lack of timeliness and knowledge in assisting with a breach of account problem is unacceptable. Also, the 5/3 phone and call center is unresponsive in gaining access to a "live person."