I stopped into downtown Chicago branch. No customers but 3 tellers on duty.
I asked for change for a $twenty. Teller said unless I was a customer she couldn't help me. A manager asked if he could be of service. After asking him for change he said the bank could not help me but there is a currency exchange across the street.
I wrote to bank HQ in Cincy who replied that they only keep enough cash on hand to benefit their customers. But I was only asking for change for a twenty - no a hundred grand! Very disappointing bank experience!
In 1998, my husband and I moved to the Midwest after selling our home in a Mid-Atlantic seacoastal area where we made a $230K+ profit which we deposited in a 5th3rd checking acct upon the advice of a friend who was our attorney and also a Regional Director for 5th 3rd. Soon, we purchased an older home in the area using 5th3rd for our home loan and later established a home equity loan w/5th3rd for renovation purposes. During this same time period, we also established a 5th3rd MasterCard acct with a credit limit of $22K. All was well until 2003 when my husband suddenly and unexpectedly died; however, I will add that his life insurance proceeds of $500K were deposited into a new 5th3rd acct for his Estate. During this time period, not one bill was late, not even by a day. I continued to be employed where I earned more than enough money to pay all bills, including mortgage, home equity, and credit card. In fact, I paid off both the 5th3rd home mortage loan and the home equity loan within 2 months of my husband's death using funds from the 5th3rd Estate checking acct. In 2004, I moved north for a new job that paid $20K more than my previous job. All was well until 2008 when my 5th3rd MasterCard was declined for a very small purchase. Knowing that I had a $22K credit limit and that my balance was not overdue and was less than $2500, I called Customer Service where I learned that my credit limit had been reduced from $22K to $2K without any notification whatsoever. After freaking out on a weekend, I visited my local 5th3rd branch where I was told the credit limit was reduced by $20K because they'd learned my husband had died. He'd been dead for 5 years!! It didn't matter that I, all alone, had never been late one one payment, had never exceeded the $22K credit limit. Gets better, at the same time my dad had died and I'd inherited his entire estate as an only child plus life insurance which was sitting in another 5th3rd Estate acct over which I had full control. INCOMPETENT
If you like a bank with a lot of inflexible rules, rude employees, and a total lack of interest in the personal or business well-being of its customers, then Fifth Third Bank is for you! Today I witnessed a situation where they refused to accept a deposit into my niece's Fifth Third Bank account. No explanation. No help as to what to do. Just plenty of attitude!