I stopped into downtown Chicago branch. No customers but 3 tellers on duty.
I asked for change for a $twenty. Teller said unless I was a customer she couldn't help me. A manager asked if he could be of service. After asking him for change he said the bank could not help me but there is a currency exchange across the street.
I wrote to bank HQ in Cincy who replied that they only keep enough cash on hand to benefit their customers. But I was only asking for change for a twenty - no a hundred grand! Very disappointing bank experience!
Try going to their online banking site - what a joke! Each webpage takes 4-5-6-10 seconds to load (no, other sites load quickly on my Mac), and their check search facility works only WITHIN EACH MONTHLY STATEMENT - not global. Think about it - why would you search for a check when it is showing on the screen in the current statement summary?
I had a card that they informed me needed to be replaced because through Target stores it had been compromised. The notice never arrived until after they blocked the debit card from all use and they blocked it on the weekend when there is no customer service. After waiting for a well for a card that never showed another was sent on a slow boat. Still access to my funds because although they reopened the card they blocked it again the following weekend again while there is no customer service. They knew I was traveling and needed the card until the first if the month but chose to block it again and deny me access to my money while on the road and basically left me for dead. Because I was justifiably irate they chose to send me a letter like I am kiting or a terrorist and must close my account. The customer service here is so bad they have to show you the door because they cannot help you. My travel was ruined and they could care less.