5/3 was my second-ever bank account, opened at age 18. Added one of their credit cards about 5 years ago. A few months ago, they detected some fraudulent activity on that card, which was great, or so I thought. It became a major, and ongoing problem, because that new card does not show up on my online portal, and they have never sent me a statement or bill for it, so the only way I can pay it is late after receiving a call from collection. You'd think that if they can define fraudulent activity, they could notice "hey, he's never had a late payment until we issued this new card, and oh, maybe we could send him a bill for this new card."
On a completely different note from the above clusterfuck, I personally find it annoying as all hell when you go in and they try to sell you 6 times over on shit you don't want or need. That is fucking annoying. Just let me bank. Yeah, 5/3 you lost my deposit accounts because your online portal sucked compared to the competitors, and still does. You'll lose my credit account as soon as it's paid off...if I can ever find out what that is!
3 times this year i have had a block on my card, just because i went to a new store. Seriously retarded. Not only that, but its always on a friday when i get paid. Besides this, why is the bank allowing people to not only take money off my account, but also overdraw my account? 0. 00 should stop anyone from getting more money including myself. This is not hard to, but for a greedy bank, why correct whats making them a ton of side cash. I guess thats merica for us, home of the rich theives and the land of poor class in prisoned for the same act. Why should i have expected better, when i knew better to not trust any banks in the first place. What a rip off and a waste of time even writting about it.
I have been banking here for as long as i remember. Ocoee has the best team ever. My team makes me feel comfortable and like family. They go above and beyond to help in any way. They have always known my name since day 1. I love going into this branch. They can always make me smile and laugh even on my worst day. I have to admit that i try to find a reason to go there at least once a day. I want to send a personal thank you to the best team ever.
david (even though he no longer at this branch he is always will be part of the team)
keep up the great work