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Fifth Third Bank Customer Review

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VW2012's Profile Image

1 out of 5 marks

Reviewed by VW2012

May 19th 2012

Started ok, now: Horrible

5/3 was my second-ever bank account, opened at age 18. Added one of their credit cards about 5 years ago. A few months ago, they detected some fraudulent activity on that card, which was great, or so I thought. It became a major, and ongoing problem, because that new card does not show up on my online portal, and they have never sent me a statement or bill for it, so the only way I can pay it is late after receiving a call from collection. You'd think that if they can define fraudulent activity, they could notice "hey, he's never had a late payment until we issued this new card, and oh, maybe we could send him a bill for this new card."

On a completely different note from the above clusterfuck, I personally find it annoying as all hell when you go in and they try to sell you 6 times over on shit you don't want or need. That is fucking annoying. Just let me bank. Yeah, 5/3 you lost my deposit accounts because your online portal sucked compared to the competitors, and still does. You'll lose my credit account as soon as it's paid off...if I can ever find out what that is!

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Other Fifth Third Bank Reviews

brycol24's Profile Image

Reviewed by brycol24

Aug 19th 2014

1 out of 5 marks

Rude!

This branch is located on w. Broad street in columbus oh in the kroger store. These people are the rudest people i have ever met. I go there and have 3 deposit slips (white, pink and yellow). I have to ask every time for them to stamp the yellow and pink. Why on earth would i hand you all them if i didn't want them stamped? Went there today and i was greeted but the csr just kept up the conversation with the other csr totally ignoring me. I would never treat customers like that. I hate fifth third bank!

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tomhastings's Profile Image

Reviewed by tomhastings

Aug 22nd 2014

1 out of 5 marks

Don't Use 5/3 Bank

I have had extremely bad experience with this colony branch over the years. So i primarily use the carmel branch. The tellers and people have been much nicer than colony. However their personnel has been changing rapidly lately. The person in charge is extremely not customer friendly. Yesterday i stopped by the carmel atm to withdraw $300. 00 cash. The transaction processed but did not give me the cash. I immediately went inside and they gave me $300. 00. I asked if the other $300 atm was off my account. They said no but a man comes to the atm twice a week and i would have to wait until next week to get the $300. Posted back to my account only if the atm showed an excess of $300. This is completely unaccepable in this age of technology. The tellers sent me to the manager in charge who was very "letter of the law" and also told me i would have to wait until they determined if their machine was in balance next week. The implication from this "so called manager" was that i may have taken the money and they would take their time to figure out if they were wrong and then and only when they physically check the machine would i mayby get a credit back into my account. I was upset that she had no sympathy and was so"letter of the law". Apparantly 5/3 teaches their personnel to handle disputes and any request for help this way. If there had been a real manager with customer service skills there, i would not have gotten so upset. Because i was upset the manager said she was going to call the police and picked up the phone to call. I felt like i was the one who had been robbed and i should call the police on them. I left extremely upset. I looked online to get the phone number of someone of authority i could talk to but they guard the numbers like gold. So i had to use the 800 call an idiot number in order to receive more run around. Please consider my numerous bad experiences with this bank before you open an account. If its your money, you want attention.

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