5/3 was my second-ever bank account, opened at age 18. Added one of their credit cards about 5 years ago. A few months ago, they detected some fraudulent activity on that card, which was great, or so I thought. It became a major, and ongoing problem, because that new card does not show up on my online portal, and they have never sent me a statement or bill for it, so the only way I can pay it is late after receiving a call from collection. You'd think that if they can define fraudulent activity, they could notice "hey, he's never had a late payment until we issued this new card, and oh, maybe we could send him a bill for this new card."
On a completely different note from the above clusterfuck, I personally find it annoying as all hell when you go in and they try to sell you 6 times over on shit you don't want or need. That is fucking annoying. Just let me bank. Yeah, 5/3 you lost my deposit accounts because your online portal sucked compared to the competitors, and still does. You'll lose my credit account as soon as it's paid off...if I can ever find out what that is!
In 1998, my husband and I moved to the Midwest after selling our home in a Mid-Atlantic seacoastal area where we made a $230K+ profit which we deposited in a 5th3rd checking acct upon the advice of a friend who was our attorney and also a Regional Director for 5th 3rd. Soon, we purchased an older home in the area using 5th3rd for our home loan and later established a home equity loan w/5th3rd for renovation purposes. During this same time period, we also established a 5th3rd MasterCard acct with a credit limit of $22K. All was well until 2003 when my husband suddenly and unexpectedly died; however, I will add that his life insurance proceeds of $500K were deposited into a new 5th3rd acct for his Estate. During this time period, not one bill was late, not even by a day. I continued to be employed where I earned more than enough money to pay all bills, including mortgage, home equity, and credit card. In fact, I paid off both the 5th3rd home mortage loan and the home equity loan within 2 months of my husband's death using funds from the 5th3rd Estate checking acct. In 2004, I moved north for a new job that paid $20K more than my previous job. All was well until 2008 when my 5th3rd MasterCard was declined for a very small purchase. Knowing that I had a $22K credit limit and that my balance was not overdue and was less than $2500, I called Customer Service where I learned that my credit limit had been reduced from $22K to $2K without any notification whatsoever. After freaking out on a weekend, I visited my local 5th3rd branch where I was told the credit limit was reduced by $20K because they'd learned my husband had died. He'd been dead for 5 years!! It didn't matter that I, all alone, had never been late one one payment, had never exceeded the $22K credit limit. Gets better, at the same time my dad had died and I'd inherited his entire estate as an only child plus life insurance which was sitting in another 5th3rd Estate acct over which I had full control. INCOMPETENT
If you like a bank with a lot of inflexible rules, rude employees, and a total lack of interest in the personal or business well-being of its customers, then Fifth Third Bank is for you! Today I witnessed a situation where they refused to accept a deposit into my niece's Fifth Third Bank account. No explanation. No help as to what to do. Just plenty of attitude!