5/3 was my second-ever bank account, opened at age 18. Added one of their credit cards about 5 years ago. A few months ago, they detected some fraudulent activity on that card, which was great, or so I thought. It became a major, and ongoing problem, because that new card does not show up on my online portal, and they have never sent me a statement or bill for it, so the only way I can pay it is late after receiving a call from collection. You'd think that if they can define fraudulent activity, they could notice "hey, he's never had a late payment until we issued this new card, and oh, maybe we could send him a bill for this new card."
On a completely different note from the above clusterfuck, I personally find it annoying as all hell when you go in and they try to sell you 6 times over on shit you don't want or need. That is fucking annoying. Just let me bank. Yeah, 5/3 you lost my deposit accounts because your online portal sucked compared to the competitors, and still does. You'll lose my credit account as soon as it's paid off...if I can ever find out what that is!
Try going to their online banking site - what a joke! Each webpage takes 4-5-6-10 seconds to load (no, other sites load quickly on my Mac), and their check search facility works only WITHIN EACH MONTHLY STATEMENT - not global. Think about it - why would you search for a check when it is showing on the screen in the current statement summary?
I had a card that they informed me needed to be replaced because through Target stores it had been compromised. The notice never arrived until after they blocked the debit card from all use and they blocked it on the weekend when there is no customer service. After waiting for a well for a card that never showed another was sent on a slow boat. Still access to my funds because although they reopened the card they blocked it again the following weekend again while there is no customer service. They knew I was traveling and needed the card until the first if the month but chose to block it again and deny me access to my money while on the road and basically left me for dead. Because I was justifiably irate they chose to send me a letter like I am kiting or a terrorist and must close my account. The customer service here is so bad they have to show you the door because they cannot help you. My travel was ruined and they could care less.