The amount of time it takes them to process simple loan payments is ridiculous; it sometimes takes 2-3 WEEKS from the date I mail my payment to the time it is processed and then - uh oh - now I have a late payment fee.
The first couple of times this happened I thought it could be a US mail problem, but this happens every month! I mailed January's payment on December 27th and it has still not been processed and they claim they haven't received it yet!
(I don't have this problem with any other creditor, by the way.)
Customer service recommends that I do direct deposit, but why would I let a bank that can't even process a simple payment on time put their hands into my pocket?
RUN, don't walk away from this bank unless you want to constantly be worried that they "haven't received your payment".
Last year, my husband and I decided to take out a mortgage loan with 5/3 even though we could have paid cash. We wanted to establish more credit. We told the finance officer she had between 2-3 months before our closing date. One week before that date, we were told we had to pay off three other smaller loans, close my medical line of credit and get a verification. Unbelievable! Needless to say, we did NOT close on the given date even though they had ample time and we later found out that the officer in charge of our loan had another issue/grievance with the precious owner of the home we were trying to buy. What a perfect saboteur for the reigning bank of hell! FYI: I didnot want to give any stars but I was unable to post my comment without doing so. They are NO stars!
I am so disappointed in my local branch. I should have seen the writing on the wall when i discovered the bank had lied the first day. Of course, when they were caught, they apologized acting oblivious to the fact that they had not told me the process after signing up for an account. Several months later a company that i do business with tried to withdraw money from my account when there was not enough money in it. When i spoke with someone at the bank (the bank manager) he told me the only thing i could do was pay the bank to stop them from trying to withdraw from my account.
After this the bank allowed them to try and deduct the money from my account two more times. So if anyone is counting, that is a total of 37 x 3 plus the $10. I was expecting a big direct deposit into my account on a tuesday and on the thursday before they closed my account. No phone call, no letter in the mail, no anything. When i called the bank yesterday to ask about the closure, the person who opened my account played the "i do not know what is going on" card (which this bank is famous for, at least in my eyes) and had to call me back. When he called me back, he told me it was allied finance who closed my account and i needed to call them and call him back.
Guess what? To my surprise it was the business who collects the overdraft fees for the bank. You are telling me that the banker i spoke with did not know this at the time he told me the number. If he did not know, why is he working there, and more factual i think, is that he did and he just wanted to give me the run around like he is good at. I called him back and had to leave a message and guess what, he never called me back. Imagine that.