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Fifth Third Bank Customer Review

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MrGrunt's Profile Image

1 out of 5 marks

Reviewed by MrGrunt

Jan 17th 2013

The Worst Ever

The amount of time it takes them to process simple loan payments is ridiculous; it sometimes takes 2-3 WEEKS from the date I mail my payment to the time it is processed and then - uh oh - now I have a late payment fee.

The first couple of times this happened I thought it could be a US mail problem, but this happens every month! I mailed January's payment on December 27th and it has still not been processed and they claim they haven't received it yet!

(I don't have this problem with any other creditor, by the way.)

Customer service recommends that I do direct deposit, but why would I let a bank that can't even process a simple payment on time put their hands into my pocket?

RUN, don't walk away from this bank unless you want to constantly be worried that they "haven't received your payment".

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Other Fifth Third Bank Reviews

CBOstopshere's Profile Image

Reviewed by CBOstopshere

Dec 17th 2014

1 out of 5 marks

Won't cash their own checks

I received a check written on Fifth Third Bank from a physician who is closing his doors on December 31, 2014. I wanted to make sure the check cleared so I took it straight to Fifth Third in Wauseon, Ohio. They tried to charge me $4 to cash the check. They said I would have to open an account there to avoid the $4. I told them to forget it, so now I'm just going to deposit it at my own bank. But this is ridiculous. Not cashing checks from depositors at their own bank? Talk about a rip-off. I would never recommend anyone go to this bank.

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ewjtn8901's Profile Image

Reviewed by ewjtn8901

Dec 15th 2014

1 out of 5 marks

Poor Customer Service

The lack of timeliness and knowledge in assisting with a breach of account problem is unacceptable. Also, the 5/3 phone and call center is unresponsive in gaining access to a "live person."

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