I applied for a mortgage refinance with 53rd bank on Aug 8th.
They were very quick to charge the $400 application fee and promise the world but that's where the communication ended.
I met all the criteria for income and credit with flying colors.
I would contact the loan officer about every two weeks, to figure out if they have everything they need.Every time they would need more information but never request it, I always had to contact them. I talked to several people of which none knew what the other one was doing.
90 days after the starting date and about a ridiculous 3 inch stack of paperwork submitted, things were still not clear. I asked the loan officer what is happening and he assured me everything is fine.
About 100 days in, I received a notice the application was denied for not being able to verify income. I was floored. After all that work and effort on my part they just closed the application with a made up reason.
At that point I started calling and emailing the loan officer, John Bose, and not getting any answer at all. I tried calling their mortgage center and my application was not even in the system anymore. Trying to get to a supervisor
just got me to voicemails and promises to return the call in 24 hours but of course several days later no answer. Nobody ever called me back even though I was always polite.
Long story short, they were fast to charge the application fee and it all went downhill from there.
At this point I'm out $400 and a lot of hours of scanning all their documentation and for all of that I would not even get a fair treatment. I would call that cheating.
In the end, with this bank it seems like the customer is never right even though the customer proved everything they asked for.
I wish I red all these reviews before starting to deal with these guys.
I am currently a 5/3 account holder. My complaint about Fifth Third Bank is to detailed to post but I will say this. When I read how many customer complaints they own and the One Star (out of five star) rating they have, I can understand why.
As long as no problem exists with your account you will not have a problem 5/3. Just have a problem with your account and you will find out poor the 5/3 really is.
Bank at 5/3 at your own risk. You've been warned.
5th 3rds brokerage guy in Holland MI [Redacted] buffaloed me into an annuity that he said made 10% non compounding yearly.With some research I found out that was more like 3% after fees. They call me in for a sit down with one of their weary demoralized human whipping posts for the purpose of scrambling my accounts to no real benefit to me every 3 years or so.