I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.
Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.
If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.
I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.
They drag out processing deposits & payments in order to collect fees. I closed my account last month. Verified there are no payments linked to that account. I just get a letter today that no only did they not close my account as I requested, they have also piled on over $100 in fees.
We've been banking here for over 4 years and have finally had enough of the rude and arrogant treatment consistently received from the bank manager at this branch. She goes out of her way to be insulting, uncooperative and has not been the least bit helpful the entire time we've been here.
I've dealt with almost all of the big national banks that have poor reputations and the Fifth Third in Lowell is the worst of the worst, thanks to the unprofessional behavior and rudeness of the manager here. We are canceling every account we have with Fifth Third and will NEVER bank here again.
Put your money anywhere but here!