I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.
Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.
If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.
I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.
I have been a 5/3 customer for a long time. And, up until a year or so ago, I was very satisfied with their service. Recently, however I have had more trouble with 5/3 bank than I have ever had with any one business in my life.
They revamped the way they handle my accounts - forcing me into a "relationship" plan that has been nothing but a non-stop headache of mistakes on their part that take me hours of phone calls and on-site visits to repair.
And, even after they fix their mistake (usually a fee they're charging me that I should be exempt from because I do, in fact, have the minimum balance in my account at all times), and tell me that it won't happen again - it DOES happen again. And, I am back in the never ending vortex of phoning them (and, no never able to talk to a human at my local branch on the phone - since the local number automatically forwards your call to "customer service" in another city, where their best advice is that I try to call back when my local branch is not busy (but they can't tell me when that might happen)) and/or being told that I need to travel an hour and a half (each way) to the branch where I originally opened my account, to ask the wizard there to fix it.
It is exhausting and, apparently, never ending. After first encountering this problem a year or so ago, I started putting the bulk of my money into an online bank where I actually earn interest on it. But, I was careful to leave enough money in 5/3 to cover my regular expenses and to maintain a substantial enough minimum balance to avoid fees. I wanted to believe that they'd get their act together eventually.
I hate to leave 5/3 because I have had my accounts there for so long. They treated me well for many years. Generally, I'm a loyal customer. But, I have no choice. I can't keep subjecting myself to this. It's not a healthy relationship.
What happened, 5/3?
Anything that I have ever needed assistance with they have been there to support me. I have a tendency to go in the bank on a regular basis to make deposits. I can not remember the last time I went through the drive through. They are always very friendly and professional inside and most of them know me by name now and if their are new employees I have been introduced to them by name. I once over drew on my account because of some confusion on how the balance appears. The customer service rep explained to me what happened, how to avoid it in the future, and ended our conversation by waving the fee. I once had a problem with the direct billing at the gym I belong to. The customer service rep I spoke with at this time did a conference call with me to contact the gym and figure out what the mistake was. The gym being the pain in the butt they are required the explanation in writing. Fifth Third faxed the information to them immediately. When I got married my wife and I decided we want to have accounts at the same bank, lets just say Fifth Third got a new customer. Over all, I have never been disappointed with them.