I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.
Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.
If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.
I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.
They do anything possible to rip you off. The last straw, charging me 11 bucks a month for a checking account that I don't even write checks on, GOODBY 5/3. I have been a member since 1972, well after they bought out my bank.
Now it's WPCU credit union all the way. I just wish they had as many ATMs as 5/3, but that is the only thing I miss.
They hit you with monthly late fees and late charges (yes, two different kind) by holding your payments for 10-15 days and then processing them. The result: late fees that add about 35% to your actual payment.
Call to resolve the situation? The idiots on the other end of the phone respond by saying that it can take up to 10 business days to process payments. Really? I can send a check across the country and have it debited from my account in four business days. I have since refinanced my loan at a local credit union. And I have filed a complaint with the federal reserve bank comsumer complaint dept.
5/3 bank is the lowest with the lowest grade of employees.