I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.
Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.
If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.
I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.
I had a card that they informed me needed to be replaced because through Target stores it had been compromised. The notice never arrived until after they blocked the debit card from all use and they blocked it on the weekend when there is no customer service. After waiting for a well for a card that never showed another was sent on a slow boat. Still access to my funds because although they reopened the card they blocked it again the following weekend again while there is no customer service. They knew I was traveling and needed the card until the first if the month but chose to block it again and deny me access to my money while on the road and basically left me for dead. Because I was justifiably irate they chose to send me a letter like I am kiting or a terrorist and must close my account. The customer service here is so bad they have to show you the door because they cannot help you. My travel was ruined and they could care less.
I have a mortgage with Fifth Third. I arranged to have a payment taken out of my checking acct. Received calls after the payment was taken by some punk named Brandon. A real tuff guy making minimum wage. Did not want to hear a payment had been made. The money had been taken from my acct. I explained to him that he would not talk to me the way he was if was standing across from me. He agreed. The worst bank I have ever done business. I think I will be late next month hoping he will call back.