I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.
Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.
If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.
I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.
I have been banking with 5/3 Bank for 2 years now and have had a very good experience. I have ODd my available funds by accident a couple of times but not been hit with OD charges because I was able to make a deposit the very next business day and keep the Actual Balance from dropping below $0.00.
The other thing I would like to note is the service I get at the local branches, I am always greeted by name and with a smile, not just my teller but all of the tellers. I get this treatment at all of the local branches.
The only bad thing I can say about the bank is that with the new banking laws they changed their accounts and now I get charged for my accounts.
In 1998, my husband and I moved to the Midwest after selling our home in a Mid-Atlantic seacoastal area where we made a $230K+ profit which we deposited in a 5th3rd checking acct upon the advice of a friend who was our attorney and also a Regional Director for 5th 3rd. Soon, we purchased an older home in the area using 5th3rd for our home loan and later established a home equity loan w/5th3rd for renovation purposes. During this same time period, we also established a 5th3rd MasterCard acct with a credit limit of $22K. All was well until 2003 when my husband suddenly and unexpectedly died; however, I will add that his life insurance proceeds of $500K were deposited into a new 5th3rd acct for his Estate. During this time period, not one bill was late, not even by a day. I continued to be employed where I earned more than enough money to pay all bills, including mortgage, home equity, and credit card. In fact, I paid off both the 5th3rd home mortage loan and the home equity loan within 2 months of my husband's death using funds from the 5th3rd Estate checking acct. In 2004, I moved north for a new job that paid $20K more than my previous job. All was well until 2008 when my 5th3rd MasterCard was declined for a very small purchase. Knowing that I had a $22K credit limit and that my balance was not overdue and was less than $2500, I called Customer Service where I learned that my credit limit had been reduced from $22K to $2K without any notification whatsoever. After freaking out on a weekend, I visited my local 5th3rd branch where I was told the credit limit was reduced by $20K because they'd learned my husband had died. He'd been dead for 5 years!! It didn't matter that I, all alone, had never been late one one payment, had never exceeded the $22K credit limit. Gets better, at the same time my dad had died and I'd inherited his entire estate as an only child plus life insurance which was sitting in another 5th3rd Estate acct over which I had full control. INCOMPETENT