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Overall rating score 42%
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Fifth Third Bank Customer Review

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KendraKelso's Profile Image

2 out of 5 marks

Reviewed by KendraKelso

Jan 10th 2013

Very Dissatisfied and Disappointed

I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.

Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.

If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.

I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.

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Other Fifth Third Bank Reviews

WBRW32's Profile Image

Reviewed by WBRW32

Apr 15th 2014

2 out of 5 marks

Making contact with a loan offficer

This bank has had the financing on my car since new,,I made the last installment last month and now I get a nasty letter from them that my account is seriously deliquent..I am 81 years old and now deaf so I cannot call them on the phone,I want an email address so I can get this crap straightened out Can some one help me???

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ADaggerMiller's Profile Image

Reviewed by ADaggerMiller

Apr 13th 2014

2 out of 5 marks

A rollercoaster ride

I don't want to have to think about my bank. Fifth Third calls itself the "curious" bank. I still have no clue what that ridiculous slogan means, because curiosity presumes interest in your customers's specific needs, and I don't see that. When I first opened my accounts at what is now Fifth Third, the bank had a different name. Then it was bought out. And bought out again. So here it is 2014, and it is Fifth Third, where many of the personnel seem poorly trained and disorganized, and the "experts" make numerous mistakes (as in calculating interest when I've gone in person to talk to a bank manager). I just spent several hours on the phone in the last week having them correct more of THEIR errors. It took three phone calls to finally straighten it all out. Their policies have changed and I was misinformed about which checking accounts were free. They agreed that I had been, and it was corrected, BUT it took a great deal of time and energy. I was also charged for an annual fee that has always been waived in the past, and was told there was no way to change it permanently, that I will need to call every year to have them do this. Banking at Fifth Third is a full-time job--for YOU. The left hand doesn't seem to know what the right hand is doing. I want to change banks so badly, but it's such a hassle, and my mortgage is there. That's another thing. Two years ago, when rates dropped, the mortgage guy did not tell me even when I point-blank asked him. I have refinanced since then, but I couldn't help feeling his omission was deliberate, just so the bank could get the extra money. Anyway, if you're looking for a bank, this isn't it!!!! I'm tired of being told I'm a valued customer. I want to see the evidence. I'm tired of thinking about my bank.

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