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Fifth Third Bank Customer Review

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KendraKelso's Profile Image

2 out of 5 marks

Reviewed by KendraKelso

Jan 10th 2013

Very Dissatisfied and Disappointed

I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.

Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.

If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.

I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.

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Other Fifth Third Bank Reviews

brycol24's Profile Image

Reviewed by brycol24

Aug 19th 2014

1 out of 5 marks

RUDE!

This branch is located on W. Broad Street in Columbus OH in the Kroger store.

These people are the rudest people I have ever met. I go there and have 3 deposit slips (white, pink and yellow). I have to ask every time for them to stamp the yellow and pink. WHY ON EARTH WOULD I HAND YOU ALL THEM IF I DIDN'T WANT THEM STAMPED?

Went there today and I was greeted but the CSR just kept up the conversation with the other CSR totally ignoring me.

I would never treat customers like that. I HATE FIFTH THIRD BANK!!!!

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fifththirdsucks's Profile Image

Reviewed by fifththirdsucks

Aug 14th 2014

1 out of 5 marks

fifth thi shits on thier customers

Their customer service is horrifying Shitty. I was given wrong information multiple times by their offices. They treated me like dirt.

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