Overall Rating

MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Fifth Third Bank Customer Review

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KendraKelso's Profile Image

2 out of 5 marks

Reviewed by KendraKelso

Jan 10th 2013

Very Dissatisfied and Disappointed

I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.

Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.

If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again!! PLEASE BE WARNED.

I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.

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Other Fifth Third Bank Reviews

blufox47's Profile Image

Reviewed by blufox47

Feb 17th 2015

5 out of 5 marks

Service

I have been with fifth third bank for a number of years and have had nothing but good service friendly service there a bank to get some things done i always enjoy doing business at the third bank regardless of what branch you go to the service is always the same impeccable.

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Frannie's Profile Image

Reviewed by Frannie

Feb 17th 2015

1 out of 5 marks

Stop, Do Not Use This Bank

Tons of hidden fees and the rudest people i have ever delt with.

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