About First Citizens Bank and Trust Company

With roots dating back to 1913, First Citizens serves customers in South Carolina and Georgia through an extensive network of branches and ATMs. In addition to offering a wide range of banking services for individuals and businesses, First Citizens offers brokerage and investment services through First Citizens Securities Corporation. First Citizens can offer the products and services of a large institution while maintaining a focus on competent, personal, and urgent attention to customers' needs. Headquart
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Overall Rating

A
Grade

First Citizens Bank and Trust Company Report Card

Overall rating score 78%
Customer Rating
Based on 5 Reviews
Financial Health
Based on Texas Ratio: 22.63
Number of Locations
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Locations & Hours

First Citizens Bank and Trust Company Location Map
First Citizens Bank and Trust Company Location Map
We found branches close to you and 184 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

stephquit's Profile Image

Reviewed by stephquit

Apr 16th 2014

5 out of 5 marks

All in all, I love them.

My overall experience with First Citizens has been amazing.

I have checking, savings, & a loan through them & rarely have any issues.

The people on the other side of the customer service phone line are ALWAYS nice and helpful.

There have been a couple of individuals that were rude or unhelpful here and there, but they usually don't last long with the bank, or so I've noticed.

I hope they keep it up because I tell everyone how much I actually LIKE my bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

Lyal's Profile Image

Reviewed by Lyal

Jan 10th 2013

5 out of 5 marks

One of the strongest banks in the south.

I have checking, mortgage, savings, investment, and credit card with First Citizens. This is one of the few banks that knows you by name. Love the people and service.

Is this review helpful? ▲ Yes 1 ▼ No 0

Kim N's Profile Image

Reviewed by Kim N

Nov 4th 2010

1 out of 5 marks

getting worse each time

They do not stand behind their own motto "We're On It!"

Due to their growing rate throught the acquisiton, they are less and less about customer service and comes from the top. Since it is privately owned bank, they can get away from lots of regulations, I think.

Is this review helpful? ▲ Yes 3 ▼ No 0

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