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I have checking, mortgage, savings, investment, and credit card with First Citizens. This is one of the few banks that knows you by name. Love the people and service.
I'be been with this bank for years and love it. The staff are very welcoming and personable and know you by name. We have overdraft protection, which is at a reasonable fee and very helpful and they have VERY low interest for that. I would recommend this bank.
They do not stand behind their own motto "We're On It!"
Due to their growing rate throught the acquisiton, they are less and less about customer service and comes from the top. Since it is privately owned bank, they can get away from lots of regulations, I think.