A MyBankTracker Rating

First Citizens Bank

About First Citizens Bank

Founded in 1898, First Citizens operates 345 branches in North Carolina, Virginia, West Virginia, Tennessee and Maryland. The bank is a major subsidiary of First Citizens BancShares Inc. First Citizens is committed to providing superior financial services to individual customers and small to mid-sized businesses.

First Citizens Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful First Citizens Bank Bank Customer Reviews

  • B
    Reviewed By businessowner Feb 13, 2014

    We encountered deceitful business practices, contradictory actions, unprofessionalism, and outdated banking systems.

    The employees and management of First Citizens Bank, particularly the Olde Raleigh Village branch, have been deceptive, patronizing, and outright insulting. We transferred our multi million-dollar business bank account to First Citizens (FC) from a larger institution anticipating a friendly, local atmosphere with attention to detail and a personable staff. Unfortunately, we encountered a bank that cannot complete basic banking needs. FC repeatedly frustrated our company and our customers with its archaic banking structure and rude, offensive employees.

    There is a lack of transparency and communication, from the tellers, to the Operations Manager (a teller with too much power), to the Branch Manager (newly transferred with no understanding of how FC works), to the apparently non-existent Regional Operations Manager.

    When reviewing our proposal before opening the account, we were told that their outdated (circa 1998) business web portal, would be updated in a month or two; however, this never occurred. There is no live account updating so it is always a day behind. There is no way to see who sent a wire without paying a $5.00 research fee PER wire, which can only be requested at the branch where the account was created. There is no way to see to whom a wire was sent. There are no check images on statements unless you pay $30 per month, which can only be initiated on the day of account creation.

    It is difficult to understand how First Citizens can successfully exist with this lack of infrastructure, technology, professionalism, integrity, and honesty. No manager seemed to be interested in our business. This consistent poor performance contrasts greatly with our new bank. I strongly discourage anyone from opening any account here due to the horrific experiences we had and the deceitful nature of some employees.

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  • M
    Reviewed By mk1126 Dec 1, 2015

    Pass it by ?

    Having just moved down here to the, grand and glorious, 'The Villages', we quickly went about to find a local bank. Since all of the ones in town really did not have any 'good' reviews online, we took a gambit and tried Citizens First Bank. We went to the Brownwood Branch and opened up a checking account - not too bad. But then, when we had a little $ come in from a sale, we to the Lake Sumter branch to open another checking account and a savings account as well as to make an additional deposit into the first checking account. Things proceeded fairly smoothly but while taking a little time. Well, we even got past the part of having made three different deposits off of one check. Alright. Well, I was just getting ready to leave, when some "management wanna-be" comes over to the desk where we were sitting with one of the bank personnel. She exclaims, "did you see them actually sign these?" (One of the co-signers was not present at the time). The bank person replied no, but did not deny the presentation of the deposit. Then this 'wanna be' goes, "I'm going to have to take these deposit slips back!" - Wrong; actually believe she could not as the transactions had already been completed and processed, but she did anyways. I just sat there in total disbelief! So, this bank is going to call a bank customer on good faith?!? Unheard of - except by that other one - Chase Manhattan! Furthermore, the employee who had been helping me also sat there in disbelief and disarray!. Where is the bank/employee relations training here? Well, you know what I did - Yep. Walked right out of there and across the street to the closest bank and open the accounts and with a bank person who did not even blink at the back of the check! Citizens First - keep on walking!

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  • N
    Reviewed By nananette56 Aug 26, 2013

    Best customer service ever!

    My mom had so charges on her account that she did not authorize. The lady at the bank spent over an hour helping her straighten this out Because of the customer service they gave my mom, I opened an account there. They are the most helpful bank that I have even been associated with.

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  • Type Fee National Average
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